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Mick

We Will Come Back Again And Again

5.0 of 5 bubblesReviewed Apr 5, 2024via mobile
This place was awesome. The location right on the Atlantic was unbeatable. We had an oceanfront King Parlor room, #415, with 180 degree views. So many restaurants, grocery stores and convenience stores nearby, many within walking distances. Had a quaint little restaurant, a great fitness room, a great pool and ample well lit parking. At night it was so dark and quiet, so restful. The room was huge, immaculately clean, had a kitchenette and two separate, very long balconies facing the ocean. We rarely even saw other guests on our floor. And the staff here was amazing---April, Dana and especially Kaleigh, who had the patience of a saint with us when we used 11 BW Travel Cards to pay for our stay. Then when we checked out, we were told we had a $76 CREDIT!!! We also got a ton of points on our BW Rewards Account for our stay. What more could anyone ask? We will definitely come back here again, and use it every year for our Atlantic coast March getaway headquarters. A+++! We LOVE Best Western!
Date of stay: April 2024
Trip type: Traveled as a couple
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General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Responded Apr 6, 2024
Dear FallFoliageFellow, We are pleased to receive such high praise for your recent stay at Best Western New Smyrna Beach Hotel & Suites! Your detailed feedback about our oceanfront King Parlor room, amenities, and the attentive service provided by April, Dana, and Kaleigh truly warms our hearts. We are delighted you found everything to your satisfaction and look forward to being your March getaway for years to come. Thank you for your wonderful review and for choosing to stay with us!

Best Regards,
Dan Jordan
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews ocean view holiday inn new smyrna full size fridge separate bedroom front desk staff living area beds were comfortable great room get away nice pool across the street kitchenette bw balcony beach nsb
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Reviewed March 27, 2024

The hotel is in a great location! You're close to everything, food, shopping and the historic downtown area while being directly on the beach. It is an older building, and the age is definitely visible around the property, but it seems to be well-maintained. It was really nice to have a large fridge and microwave to keep our extra food costs down with snacks and light meals during the day.

The pool towels are very small and thin. If you plan to swim or go to the beach you should definitely bring your own beach towels.

There was plenty of parking available for the guests. We live local and my husband was able to come visit after work. We were worried about parking for him but there was a dirt lot next to the hotel and he was able to park there.

After the beach closed to traffic, we had it all to ourselves. The area seemed mostly residential and there weren't a lot a people around. This was a great, affordable beach trip and we appreciated the getaway.

Date of stay: March 2024
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Emi W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded March 28, 2024

Dear FLGirlForever, We are thrilled you enjoyed your beach trip at Best Western New Smyrna Beach Hotel & Suites! Our prime location offers easy access to various amenities and attractions, making it a convenient choice for travelers like you. While our property may show its age, we take pride in maintaining it to ensure a comfortable stay for our guests. Thank you for your feedback about the pool towels; we'll certainly take that into consideration for future improvements. We appreciate your positive remarks and hope to welcome you back for another memorable stay soon!

Best Regards,
Dan Jordan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 7, 2024 via mobile

I needed to work while my wife and I visited family in Mew Smyrna Beach FL. I asked the desk clerk to show me the internet speed of his desk top computer. It was 1.4 GB per second. I assumed my room internet speed would be least 100MB per second. It was not. The room internet speed was 8 MB/ second . Not useable for business. I told the front desk. They were empathetic but nothing they could do. I was unpacked and only there for two nights so I bought a long USB cord with apple lightning connector to keep my phone charged, ran it to the deck and used my phone as a hot spot. Worked well enough and the suites have two separate rooms so I did not bother my wife when making calls.

If 8Mb per second internet is okay for you/your family, the carpets and furniture is old and worn but the master bed was comfortable and the suite comes with a very nice mini kitchen.

The Ocean front view is excellent and you can watch a rocket launch from Cape Canaveral (15 miles away) from the 7th floor deck.

Pricing seems to be close to the Hampton Inn but you are on the beach.

If not for the slow internet, I would stay here again. My wife loves beach views.

Room tip: Avoid this hotel if you need internet speed faster then 8 MB per second. The Jetty and Dog beach are much less crowded
Date of stay: March 2024
Trip type: Traveled with family
Thank Warren670
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded March 7, 2024

Dear Warren670, Thank you for sharing your recent stay experience. While we're glad you found many aspects of your stay to be okay to excellent, we apologize for any inconvenience caused by the internet speed. It's wonderful to know you enjoyed the oceanfront view and the comfort of our suites. We'll certainly take your comments into consideration for future improvements. Thank you for your understanding, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future!

Best Regards,
Dan Jordan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 28, 2024

A very nice place to stay. Real nice clean suite. Comes with two beds in a seperate room, large bathroom and a very nice roomy kitchen living room area with the door leading to the balcony. Among the top places I've every stayed at.

Date of stay: February 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Best Western
Thank Poornojo1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded February 28, 2024

Dear Poornojo1, We're thrilled you had such a positive experience at Best Western New Smyrna Beach Hotel & Suites! It's fantastic to know that you enjoyed the cleanliness of your suite and the spaciousness of the accommodations. We appreciate your kind words and hope to welcome you back for another wonderful stay soon!

Best Regards,
Dan Jordan
General Manager

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Reviewed February 21, 2024

This place was wonderful, great view; clean, location , restaurant on site, and some close by, grocery nearby if needed, nice swimming pool on site, and the ocean right out front if that was your thing

Date of stay: February 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank jtultra1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded February 21, 2024

Dear jtultra1, We are thrilled you had a wonderful experience at Best Western New Smyrna Beach Hotel & Suites! It's fantastic that you enjoyed our waterfront property with its great views and convenient amenities like an on-site restaurant and nearby grocery stores. Thank you for choosing us, and we look forward to welcoming you back for another fantastic stay!

Best Regards,
Dan Jordan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 14, 2024

The room (king suite w/ocean view) was big and clean. The balcony view was great. We didn’t use the pool but it looked nice as well. Great restaurant right across the street. We ate breakfast at the hotel and the food was good there too. The service was slow only because the server was completely on her own to seat, take orders, fill coffees, run food, bus tables and check out customers. At one point she had about 15 tables, she could have been grumpy or frustrated but she wasn’t she was nothing but polite and friendly and did her best.

The bed was also extremely comfortable and provided a great nights sleep!

Date of stay: February 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank ishmanm350
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dan Jordan, General Manager at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded February 16, 2024

Thank you ishmanm350 for the awesome review! Happy to read you were able to enjoy your visit to New Smyrna Beach. Next time hopefulyl you'll have some time to relax poolside. I wanted to thank you for your patience at our oceanfront restaurant, Seacape, I'll be sure to give the server kudos for keeping her composure in a stressful moment. Thank you again, and hope to see you soon!

Dan Jordan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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