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Steven D
Baltimore, Maryland
145124
Poor internet service
3.0 of 5 bubblesReviewed Feb 22, 2021via mobile
I would hesitate to recommend this hotel to anyone who wants to be able to connect to the internet. I found that the service here kept disappearing, so trying to do minimal work on the internet was frustrating.

The check-in process was also incredibly slow. Not sure if it was due to a slow computer, or the overly friendly desk person who wanted to chat everyone up with a long line waiting.

The room itself was ok, but it could have used some painting. There were wall repairs that had been repainted. Otherwise, the room was good.

Finally, as with a lot of Red Roof Inns, this hotel has a policy of adding a $2.00 charge for the safety box warranty. It is refundable if you ask at checkout, but I would guess most people forget so the hotel profits.
Date of stay: February 2021
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Reviewed February 12, 2021 via mobile

I highly recommend staying at the Red Roof Inn for a family, couples or single,, lots of things to offer plus very convenient location,, I Love their fire pit area, the pool area, of course the hot tub is amazingly awesome, and the staff does an amazingly awesome job and very willing to make you feel like home, Vincent is the best but they all do their jobs very well

Date of stay: February 2021
Trip type: Traveled as a couple
Thank michellesT3121RD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dawn Hughes, General Manager at Red Roof PLUS+ & Suites Naples Downtown-5th Ave S, responded to this reviewResponded March 10, 2021

Hi michellesT3121RD,

Thank you for your awesome 5 star review!

We appreciate your kind words and I will share your review with my staff including Vincente. Thank you for mentioning him.

The amenities you mentioned, heated pool, firepit and hot tub are relaxing and enjoyable. I am so glad you experienced them.

We are grateful you had a wonderful stay and we look forward in your return.

Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2021 via mobile

The male at the modified “front desk” was rude at check in.

Next day, Manager Mike, despite the line of guests waiting, decided to just sit on his butt and not help the pleasant young lady working the window.

The following day, I went to office cuz my keys were not working (grr). Again, Mike was there, and this time manning the window, but he was as expressive as a rock. No wonder why the other guy was rude. Mike sets a very low bar. And you’re a Manager? C’mon.

Ice maker not working on 1st floor, our in-room A/C unit sounded like a loud dishwasher. No hot water for a shower at 5pm, floor had visible signs of previous water damage. Plenty of noise & riff raff tops off your stay - a complete test in patience. Unless you covet a low rent accommodation, avoid this place, it’s pretty crappy.

If VRBO wasn’t paying for our stay, I’d never stay here.

Date of stay: January 2021
Trip type: Traveled with family
2  Thank SilverandBlackAttack
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dawn Hughes, General Manager at Red Roof PLUS+ & Suites Naples Downtown-5th Ave S, responded to this reviewResponded March 10, 2021

Hi and Good Afternoon,

First allow me to apologize for everything you mentioned above.

I would personally like to speak with you and make this right. Please call me at 239 774-3117 or email me at 3646-gm@rriwest.com.

I take your customer service experience personally and want to make this right.

I look forward in speaking with you.

Thank you

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Reviewed December 27, 2020 via mobile

I called to inquire about the hotel rate that they were charging my elderly mother. She was given the same, fair rate for the entire 2 weeks of her stay. When I spoke on the phone with Vincent at the front desk, he stated that he would not be giving my mother this rate again tonight. I asked him a few questions about why and I found his responses to be very rude, and unprofessional. I requested to speak with a manager and he said there was not one on duty. I asked when a manager would be available and he hung up on me. This behavior is extremely unprofessional and I had expected more from a reputable hotel, such as red roof.

Date of stay: December 2020
Trip type: Traveled solo
Thank D5728ECjessicaf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dawn Hughes, General Manager at Red Roof PLUS+ & Suites Naples Downtown-5th Ave S, responded to this reviewResponded March 10, 2021

Good Afternoon D5728ECjessicaf,

I am very saddened to read your review and that you experienced such unacceptable service. My sincere apologies! I am embarrassed.

I would like to talk with you more about it and make this experience a better one.

Please call me at 239 774-3117 or email me at 3646-gm@rriwest.com. I want to make this right.

I look forward in speaking with you.

Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 4, 2020

I had an awful customer experience here.

As I entered the lobby to check into the Red Roof for a week with my family, a current hotel guest was in an intense conversation with the front desk manager, who ultimately said, "It's not my problem, we'll investigate it but there's nothing I can do about it!" and then the guest, totally frustrated left and said he'd not stay another night and would dispute any charges on his credit card. The guest had photos of bugs in his room, and he and his family were disgusted, and after his plea to the hotel staff, left shocked and exasperated. In good faith, he was hoping the hotel management would address the issue... at least move his room. But the front desk guy was adamant that there were no bugs and the guest was just making problems. He made no effort to immediately check out the room, move the guest, not to mention just refund a night or something to validate the guest's real concerns. It was a case study in how not to treat a guest; a terrible customer experience.

When I expressed concern about to the front desk manager about how he treated the guest, who had a legitimate concern, and asked why he didn't have someone look into the scenario further, the front desk manager laid into me! I came to check in and became very uneasy about the interaction I just witnessed. I called the travel company I booked the room through and made a complaint to their customer service, describing the situation with bugs and the staff's response. They called the hotel general manager, who confirmed that his front desk manager said, "there's nothing I can do", and my reservation was then cancelled and refunded. Thank God we didn't have to deal with that hotel experience... it could have been me and my family going through that same scenario a day or so later and receiving the same treatment! It would have been terrible, and like the prior guest, I may have decided it was worth it to just walk away from the reservation in order to find another place where you'd at least be treated like a valid customer.

Date of stay: November 2020
    • Service
Thank 4TravelGuy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 3, 2020

We stayed during our trip to pick-up family in Florida and appreciated the private entrance, ample parking and extra steps. Thanks to Maria for taking care of us and the team for keeping making the room clean! Just a short drive to the pier and Naples sunsets.

Date of stay: November 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank danielnV1813NB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dawn Hughes, General Manager at Red Roof PLUS+ & Suites Naples Downtown-5th Ave S, responded to this reviewResponded March 10, 2021

Hi danielnV1813NB,

Thank you so much for your awesome 5 star review!

We appreciate you staying with us and I will share your review with Maria and the rest of the staff.

Thank you for sharing your experience with us and for others to see.

We look forward to your next stay.

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