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Reviewed August 8, 2018

Spent a couple of days at this hotel on a very short family beach vacation and I can say we were all very satisfied with the experience - for reference, we stayed a one of the 1 bedroom beachfront suites:

- Location:

This one was not surprising as this is a beachfront property, but that didn't make it any less impressive once we actually got to the hotel. The building is right on the beach, and pretty much all the common areas offer a great view of the gulf. Extremely convenient if you want to save the drives back and forth from the beach to the hotel. Very close to dining and shopping as well (including a Publix less than 5 minutes away, perfect as most rooms seem to have kitchens)

- Service:

Even though we were there for only a couple of days, I can say that everyone we interacted with was helpful and seemed to enjoy working at the property. We traveled with 2 small dogs and preferred not to have housekeeping entering the rooms to clean, especially for such a short stay, but we were always called to make sure we had all we needed. Requested early check in upon booking and had a room ready by 1pm (vs. the advertised 4pm time), as well as a late checkout (12 vs. 11) which allowed us to enjoy the beach on the morning of our departure.

- Room:

The beachfront rooms are extremely nice and definitely worth the price and were big enough to be there comfortably even with our 2 dogs.

Kitchen is decently sized and comes equipped with 2 stove top burners, microwave, great fridge, small dishwasher and coffee maker. A basic set of supplies (including a few pots, a pan, spatula, dish washing soap, sponge and other small items) is provided along with enough plates, glasses and utensils for a group of 4.

Living room is ample and is furnished with a large sofa bed that increases the room occupancy by at least 2 more people. Nice beach furniture and the balcony overlooking the beach make this the best area to be in while resting in the room.

Balcony is larger than I really expected (as it stretches for the entire length of the room) and a great place to sit down to enjoy a meal, read or just relax watching the ocean and great sunsets. Worth the upgrade from the Gulf view rooms, at least if you have never stayed at a beachfront property.

The bedroom itself, as the rest of the room, was quite large and nicely decorated. A second flat screen (first one is in the living room) is provided for those days when you want to just stay inside a relax in the room. Same as in the living room, the top to bottom glass windows/sliding doors allow you to enjoy the view 24/7.

The bathroom is dividing in 2 "areas": a bigger one with the vanity and plenty of closet space, separated by a door from the shower and toilet.

While the room was in great shape, here is where I will bring up a couple of the (very few) issues I had with the hotel:

1. While the room was very clean when we checked in, we did notice some candy wrapping and a cookie under the dresser in the bedroom, along with an empty beer bottle in the bathroom closet (this one was very far in the very top part of the closet, so not as easy to see as the other stuff). I am sure that the hotel would have made sure to clean this up if we had brought it up, but we decided to just let it go at the time.

2. While the shower is really nice, I believe there was an issue with the glass door that allowed a lot of water to "escape" the enclosure and could result in a lot of water on the bathroom floor if not properly covered with a bathroom mat. Not a big deal but definitely something I would look into.

- Beach:

While we didn't make use of the pool or restaurant (hence you won't see me commenting about either other of those), we did spend most of our time at the hotel beach. The staff makes sure to set up the chairs and umbrellas pretty early (8/9am), and is always around in case you want to ask for a drink to counteract the heat. As some other reviewers mentioned, the beach setups are stored at around 6pm, but you are allowed to remain on the beach past that if you'd like (same in the morning if you are an early riser).

As in the prior section, a couple of points I want to make sure I mention:

1. Umbrella rentals: The resort is pretty clear on their website and I knew this well before I even decided to book, that while chairs are provided as part of the resort fee, the umbrellas are an extra charge. I understand there is a business reason for this to be the case and I am sure hotel management monitors guest feedback when setting up pricing, but I just wanted to bring up that even for those guests that are aware of the charge it leaves a bitter taste on their mouth when they have to pay extra for this service. Just in case you are wondering, you can also request the umbrella to be removed and avoid the charge if you plan to spend most of your time in the water.

2. Red Tide: as in number 1, I was well aware of the red tide issues affecting the west FL coast, so this isn't so much for me as it is for the resort itself and future guests. While there is note at the check in desk about the red tide issue, and plenty of information online from government/news outlets, I would like to see the hotel presenting either a link or even just a short sentence or 2 about it on their website. Again, I understand that this will probably have a negative impact on bookings, but at least it gives some advanced notice to those guests (especially those that do not reside in FL) about an issue that could directly impact their experience at the hotel.

As an aside, we were in the hotel during the first week of August and other than the water being very cloudy experienced no issues with red tide - you can monitor any changes by going to the Florida Fish and Wildlife website or the Mote Marine Laboratory as conditions can change quickly.

- Pet Policy:

The property is pet friendly and charges $75 per pet, per night as of the moment of this writing. Although we did receive a little "Welcome" baggie with some treats and waste bags I believe they forgot to set up the dog bed and bowls advertised under the Opal Paws program (not an issue in our case as we brought our own).

The pet policy was one of the biggest selling points for us, so we are thankful for the opportunity to travel with our dogs.

Didn't expect this to be so lengthy, but in summary we had a great first experience at Edgewater and it will definitely be in our consideration next time we decide to visit the Naples area.

Thanks for reading if you got this far!

Date of stay: August 2018
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
2  Thank fcbarcelona101
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laura R, General Manager at Edgewater Beach Hotel, responded to this reviewResponded August 9, 2018

Thank you for taking the time to share your feedback regarding your stay. As the only all suite hotel on the beach in Naples, we are fortunate to have not only spacious rooms but breathtaking views. We're so pleased to read that this as well as the outstanding service, proximity to downtown Naples, and that we are pet friendly hotel all contributed to a stellar stay. We as well appreciate your constructive feedback regarding the red tide and umbrellas.

We hope to have an opportunity to welcome you back in the future

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2018 via mobile

We went to celebrate our Anniversary and everything was great.

The view, pool and beach are outstanding. On the beach we saw a Manatee the first evening and next day a dolphin very close from the coast.

Excellent service and great breakfast.

Totally recommended.

Date of stay: August 2018
Trip type: Traveled as a couple
Thank LAOD2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laura R, General Manager at Edgewater Beach Hotel, responded to this reviewResponded August 9, 2018

Thank you for choosing the Edgewater Beach Hotel for the your anniversary celebration. We're so pleased that you enjoyed your time with us and hope to welcome you back in the near future.

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Reviewed August 4, 2018 via mobile

Come to the edgewater every year from Miami and it has yet to disappoint me. The staff is as friendly as can be and always seem to have a smile on their faces. Just steps from your room the beach is easily accessible. The staff on the beach and pool go above and beyond for the hotel guest. On our first day we were By the pool due to the red tide being a factor. Mariana was very kind and informative about it as was most of the staff. She got us cold towels that were great to have when it was very hot. The beach guys were awesome as well especially, Andrew Joe and Cameron, they took great care of us all week. We will be back.

Date of stay: August 2018
Thank worldtravler5600
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laura R, General Manager at Edgewater Beach Hotel, responded to this reviewResponded August 9, 2018

Thank you for your wonderful review and for your recommendation. We are glad you had a relaxing stay and that the visit was such an enjoyable one. Our team takes great pride in making things effortless for our guests; I know Mariana, Andrew, Joe, and Cameron will be delighted to hear how much you enjoyed their service. Thank you again for your support; it is truly appreciated.

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Reviewed August 1, 2018

We have been visiting this hotel every summer for over 20 years now. And not once has it been a disappointment. Special thanks to Dominique and Ashby for their warm welcome upon our arrival. To Chris for his friendliness and punctuality during our shuttle ride to 5th Avenue. We especially want to thank Anneris for making our stay extra wonderful. She is a testament to the hospitality shown at the Edgewater. Love you Edgewater and see you next time!

Date of stay: July 2018
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
4  Thank misscristy15
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laura R, General Manager at Edgewater Beach Hotel, responded to this reviewResponded August 9, 2018

Thank you for taking the time to share about your recent stay with us and for making us your choice hotel in Naples. Our friendly and efficient staff are a hallmark of an Edgewater experience; we're glad they took good care of you. I know the team will be pleased to read your comments, especially those you mentioned by name.

Thank you for the shout out...it is truly appreciated.

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Reviewed August 1, 2018

We stayed at the Edgewater this last weekend (July 26th - 29th, 2018) for our anniversary. We could not have picked a better hotel for the price we paid. Let's start with the rooms. We had a two room suite in the tower facing the gulf. The room was extremely comfortable. It had a large balcony that was great for watching the sunset or late night lightning storms over the water. It had a coffee maker and large fridge, a dining table, a very large couch, a walk in shower and a ton of space. We ate at the hotel twice, once for breakfast in our room and once for lunch in the restaurant. Both were excellent. The parking was a breeze, we self-parked and were never far from the elevator. The beach, our room and the pools are steps from each other. So when relaxing on the beach, it is easy to jump in the pool and then head back to the beach. On the beach, they offer paddle boards and kayaks. There were plenty to go around while we were there. The drink attendant on the beach was always right there to get us a fresh frozen Rum concoction or water or food. You just had to raise a little flag they gave you. She did a great job. The beach chairs were high end and perfectly maintained. We couldn't have been more comfortable on them. Finally, every single staff member we came in contact with was happy and seemed ready to jump to solve any problem we had. It truly felt like they were there to ensure that we had a wonderful stay. And as if that wasn't enough, from 2 to 4 PM every day they have milk and cookies in the lobby. Peanut Butter, Macadamia Nut, Chocolate chip just to name a few. And they were great. When we were coming back in from the beach every day there was nothing better than grabbing a few cookies to snack on in the room.

So, why 4 stars instead of 5 you ask? I am taking off one star for a little bit of a scammy thing. I want to be clear here; please read the end of the review before you judge this long negative paragraph because the hotel handled my complaint perfectly. This hotel like most others these days charges a large resort fee. I believe ours was $30 a night. I think we can all agree that 90% of resort fees are a total scam and the amount should be included in the price of the hotel. The only reason they are not included in the price is to make the nightly price seem lower. While we have all come to accept that, it doesn't make it right. And in the case of the Edgewater they tried to pull a fast one. The resort fee says it includes and I quote "A Beach Chair Setup on the private beach." When you arrive on the beach, all of the beach chairs have an umbrella between them. We enjoyed the beach chairs for two days. When we checked out we noticed a $25 a day fee for the beach chairs. When we questioned them about it, the front desk person said, that the resort fee only covers the chairs and not the umbrellas. Nobody had informed us of this. And the word "Setup" in the description implies it is a complete setup. Charging for the umbrella is really a cheap move. Especially considering every set of chairs has one setup already. If you are going to charge a resort fee don't nickel and dime us on stuff like this. Especially in a hidden way. Setup implies that you get a complete setup.

Now with that said, I also have to say that the manager that I brought this up to handled it perfectly. Just like every other staff interaction we had. Not only did she refund us. But she put up perfectly with my entirely to harsh tone of voice and volume level. I was more hot-headed then I should have been because I am so annoyed with resort fees. But the manager just kept smiling and being helpful and making sure we were happy. She removed the fees and even made a comment about how she wouldn't want a small thing like that to ruin our vacation. I am still giving them 4 stars instead of 5 because I think these hotels need to feel the pain of the resort fee. But really it was a 5 star experience.

So with all that said, I highly recommend this hotel. For everything I said and more. It was truly a great anniversary from the Strawberries and Champagne they delivered when we arrived, to the beach, to the food to the room. Thank you Edgewater, and we hope to stay with you again.

Room tip: Make sure you choose a Gulf view room.
Date of stay: July 2018
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank Eric I
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laura R, General Manager at Edgewater Beach Hotel, responded to this reviewResponded August 9, 2018

Thank you for your glowing review of the Edgewater Beach Hotel. You touched on nearly all of the aspects of the guest experience that we focus on and strive to consistently enhance; from our welcome toast and afternoon snacks, to spacious suites with spectacular views, and most importantly the friendly service provided by the staff.

We’re glad that you found the relaxation and enjoyment you were searching for and look forward to welcoming you back soon.

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