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Reviewed 4 March 2021

Christian was by far the most helpful employee we encountered at National Hotel. Got us set up with chairs/towels at the beach in a prime location! He was the best.

Hotel was nice overall. Definitely a little outdated and elevators are sketchy but overall worth the money.

Date of stay: March 2021
Trip type: Traveled as a couple
1  Thank 357kayleel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis Bonillo, Guest Services / Front Office at National Hotel, responded to this reviewResponded 11 March 2021

Greetings,

Thank you so much for sharing your experience at the National Hotel in South Beach. Christian is most definitely a great asset to our team, and it shows when we read reviews like these.

I am very pleased to know that you enjoyed your time at the hotel. Thank you for your feedback and hope to see you again on your next visit!

Kind Regards,

Luis Bonillo
Assistant Front Office Manager
The National Hotel Miami Beach

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 March 2021

Nice hotel and great location. The service at the beach from Christian was great. Had us all set up with chairs towels and umbrella quickly and super friendly. Hotel only had one working elevator which was a bit of a pain.

Date of stay: March 2021
Trip type: Traveled as a couple
1  Thank Lexsteele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis Bonillo, Guest Services / Front Office at National Hotel, responded to this reviewResponded 11 March 2021

Greetings,

Thank you so much for sharing your experience at the National Hotel in South Beach. Christian is most definitely a great asset to our team, and it shows when we read reviews like these.

I am very pleased to know that you enjoyed your time at the hotel. Thank you for your feedback and hope to see you again on your next visit!

Kind Regards,

Luis Bonillo
Assistant Front Office Manager
The National Hotel Miami Beach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 March 2021

The hotel is in a great location. However we were on the 11th floor and the elevator was awful. Very small and slow and only one was working. The pool temperature was like a hot tub and the lap pool was freezing.

Date of stay: February 2021
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Brenda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis Bonillo, Guest Services / Front Office at National Hotel, responded to this reviewResponded 11 March 2021

Dear Brenda,

I am disappointed to see that we have not met your expectations during your recent stay with us. Outstanding customer service means the world to us, and we strive to provide this to every guest.

On behalf of the entire National Team I would like to extend our deepest apologies for the service you received during your stay with us. I appreciate your feedback on the matter and regret that our efforts were not enough to provide you with the level of comfort that we intended. It is only through the feedback such as yours, we can insure our continuous improvement.

Once again thank you so very much for being our valued guest and for the feedback. We would love to welcome you back to give us another chance.

Sincerely,

Luis Bonillo
Assistant Front Office Manager
The National Hotel Miami Beach

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 March 2021

Hotel is nice - room was very nice - pool area is nice. Service was not great. Often could not get service at the pool or beach. Very pricey. For the money - the service should be on point. The food was good. The inside the hotel bar bartenders are friendly.

Date of stay: February 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank walkoe46236
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis Bonillo, Guest Services / Front Office at National Hotel, responded to this reviewResponded 11 March 2021

Dear traveler,

I am disappointed to see that we have not met your expectations during your recent stay with us. Outstanding customer service means the world to us, and we strive to provide this to every guest.

On behalf of the entire National Team I would like to extend our deepest apologies for the service you received during your stay with us. I appreciate your feedback on the matter and regret that our efforts were not enough to provide you with the level of comfort that we intended. It is only through the feedback such as yours, we can insure our continuous improvement.

Once again thank you so very much for being our valued guest and for the feedback. We would love to welcome you back to give us another chance.

Sincerely,

Luis Bonillo
Assistant Front Office Manager
The National Hotel Miami Beach

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 March 2021

Stayed for 1 week. First time in Miami Beach. Chose National because it seemed to have the best price for a balcony room with an ocean view (partial), it was adults-only (one of the few), and it was right on the beach. Also liked the rate that included breakfast. We were pleased with the hotel and would probably stay there again. Staff were very friendly and helpful. We stayed in balcony room along the pool. Those rooms are closest to the beach. We requested a top (4th floor) room, and they gave that to us. It's hard to see the beach, but you can. View of pool area is nice and peaceful. Very comfortable lounge chairs with umbrellas by the pool. Never had a problem with availability. Location is great. Walking distance to Ocean Dr and Lincoln Rd. Never needed a car all week.

Date of stay: February 2021
2  Thank trav370
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis Bonillo, Guest Services / Front Office at National Hotel, responded to this reviewResponded 11 March 2021

Dear traveler,

It was a pleasure to have you as our valued guest during your recent stay. Thank you for giving us a wonderful rating and for recommending our hotel to other travelers.

Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We strive to meet our guests’ expectations, and we are happy to hear, that with you we’d hit the mark.

Come back and see us again soon!

Luis Bonillo
Assistant Front Office Manager
The National Hotel Miami Beach

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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