I have suffered through more than a few bad restaurant experiences in my life but nothing prepared me for Jaguar Latin-American Kitchen. On the plus side, Jaguar was open on Christmas night and two of the toilets in the men's room were functioning. On the minus side, everything else. We arrived at 7:10 p.m. and were seated at an outdoor table, and a bottle a water and a small basket of chips were placed before us. A mere 15 minutes later, a waitress appeared. Fearing that it might be our only opportunity, we decided to seize the moment and order drinks and food and request napkins and utensils that had been placed on every other table except ours. Thirty minutes later, the napkins and utensils had not arrived and neither had our drinks (a bottle of beer and an iced tea). The hostess appeared at the table of the people seated next to us to explain why they had been waiting three-quarters of an hour for glasses in which to pour the water placed on their table. I took advantage of her presence to ask about the drinks we had waited a half-hour for, again inquired about the napkins and utensils, and asked for more chips. Ten minutes later, the beer and iced tea appeared but still no napkins or utensils or chips. When the bus boy came to retrieve the by-now empty water bottle, I asked about the chips and, again, about the napkins and utensils. He told us they were out of chips but, to his credit, he did bring the napkins and utensils. Sixty-five minutes after we sat down and 50 minutes after we ordered, our dishes appeared. A Christmas miracle! Well, not so fast. My dining partner's meal appeared. The plate that the employee tried to set before me was not what I had ordered. When I told him what he brought was not what I ordered, the guy said the waitress must have made a mistake and tried to convince me to eat what he had brought. He noted that it would take "at least" another 20 minutes to prepare the correct dish. Though I was quite hungry, I did not take him up on his offer and just canceled my meal. I watched my companion eat his salmon and nibbled on his side salad. Then we asked for the check and, when it came 10 minutes later, I paid the bill and we left. As I ate the Snickers bar I bought at the gas station on the walk back to the hotel, I felt a momentary twinge of guilt over the 3-cent tip I left the waitress; but it was Christmas so I concluded my generosity was justified. She deserved every penny -- all three of them. (Note to Jaguar: it's swell that you decided to open on Christmas. But if you don't have the staff, will, or ability to do so, maybe you shouldn't bother. It's pretty difficult to leave a bad taste in the mouth of a customer who didn't get to eat a meal, but you did it!)