We had a very good relation with customer service thanks to Danielle at the Mariott Fairfield Inn & suites !!
The hôtel has a really great view, location and facilities :)
The 2 option pools (sunset & sunrise) were also a big plus (with a heated pool as bonus)More
Booking.com
Booking.com
Booking.com
This was our second stay at Fairfield inn in Marathon and could not have been any better. the hotel is spotless, by far one of the cleanest hotels I have stayed in . costumer service is outstanding from management to housecleaning everybody went out of their way to make our trip one we will never forget we loved our room in the new building. rooms were very nice, and building seemed a little more quite. nice view from balcony. bottom line is you will be glad you chose this hotel. again, I would like to thank Danille S. and her entire staff for their great customer service, something that is missing so often nowadays.
Dear Inspire19108,
On behalf of the entire hotel team, I want to thank you for sharing about recent stay at the Fairfield Inn & Suites, Marathon.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
We hope to welcome you again soon.
We stayed in room 318 on New Year’s Eve. The hotel was full. We checked in and heard a high frequency squeal every time our neighbor in 320 turned on a faucet or worse took a shower. The manager said they had never had any other complaints. Who knows how many other rooms have these plumbing problems. They denied any discount. Beware any “haunted rooms”. You get no help.
Dear Jim H,
Thank you for taking the time to let us know about your experience while staying with us. Your experience is indeed a strange and new one.
Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel engineering team to ensure the necessary guidelines are in place and reviewed to prevent such issues from occurring in the future.
I hope you choose to stay with us again when your travels bring you back to the area.
Suppose you love seafood, sun, and beautiful walking places to explore the keys. If you are a painter or into photography, you can find all kinds of blues. Fishing and exploring the ocean are costly. Hotel stays in the keys are expensive. So book it off season. If you are like me with kids, you have to pay the price. So record the memories and enjoy eating seafood and walking.
Dear Arish D,
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Fairfield Inn & Suites, Marathon.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered.
Once again, I appreciate you taking the time to share your feedback.
We hope to welcome you again soon.
Based on the nightly rate, there is a lot of room for improvement. I hope this “to do” list assists the hotel owner/operator in addressing items.
* Better quality mattresses (current mattresses are very soft - or showing wear due to low quality)
* Add more pool-side lounge chairs
* Equip rooms with refrigerators that MAKE things cold (eg are capable of COOLING seltzer cans) - rather than a “refrigerator” that can “only keep cold items cool” pet staff.
* Provide more hooks in room (or shower hanging line) in room for guests to hang switmsuits/UV shirts/wet items
* Add more hangars in closet (6 hangers provided - perhaps provide 10-15?)
* Provide kitchen utensils in rooms
* Make pool towels available at the pool
* Drinkable AM coffee; eliminate dreck served
* Provide brewed (drinkable) decaf coffee at breakfast
* Remove bolt so window in room can open, (with locked screen?)
* Provide larger trash cans in rooms - especially needed if room not serviced daily
* Provide larger (usable) plastic laundry bags
* Provide bedside electrical outlets / USB ports that work (to charge personal electrical items) — ours were non-functioning
* Repair broken treadmill in gym
* Repair broken peloton bike petal in gym
* Repair broken ice machine on level 3
* Room cleaning service daily - for price guests are paying seems financially viable
* Consider changing/improving yogurt provided breakfast (other than Trix yogurt for kids)
Dear CJG_WH,
Thank you for taking the time to let us know about your experience while staying with us. Your experience of is below our standard.
Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team and the engineering department to ensure the necessary guidelines are in place and reviewed to prevent such issues from occurring in the future.
Thank you again for taking the time to share your feedback.
We stayed in the new building on the 3rd floor with a balcony and water view. Clean property with good location in Marathon. Breakfast is the usual Fairfield Inn microwaved eggs and breakfast sandwiches. Hot coffee most of the time in the lobby. Housekeeping is every other day, but they forgot us one time.
Dear AnnElizabeth97123,
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Fairfield Inn & Suites, Marathon.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered.
Once again, I appreciate you taking the time to share your feedback.
We hope to welcome you again soon.
