I don's even know where to start. This resort is amazing. It could not have been any more perfect for us. My husband and I went here for our 6th anniversary. Everyone was so kind from check in to check out. You have access to this beautiful sandy ocean front bar at night. The hotel offers FREE bikes and fishing equipment. They had everything we could possibly need to fish out back by the bar. Angel and Jodi were absolutely amazing at the front desk. They had some great recommendations for food. If you stay here you MUST go to Overseas for dinner, they have the best fish tacos we have ever had. A HUGE shout out to Jay the bartender at the beach bar. He was so kind and so friendly. He told us to check out Blue Hole as a day trip on our way to Bahia Honda State park and we were so happy that we did. On our last night he asked what our wedding song was and played it at the beach bar. He was most definitely our favorite part of the resort. Kudos!!!!! Cant wait to come back!

The only downfall to our stay here, was we had to leave back to the cold Ohio fall. Everything was fabulous. From the clean rooms, to being a prime location and close to everything Marathon has to offer. The front desk manager Angel was awesome, he took the time to explain everything to us during check in, including where to park our trailer, and showed us where everything was on the map. He is an asset to the team. As well as the bartender Jay, he was so friendly, and very engaged with his customers. We had the chance to meet the GM Chris as well, it means the world to people when management takes the time to meet and Interact with guests. We stayed 4 nights, and had the best time. We will definately be back. Not only because of the cleanliness of the property but more so the welcoming and outstanding service and interactions we received from the staff. If I could score the service a 10 , I would. Thanks for a trip and memories our family will remember for a lifetime!!! See ya next time!!!!!!!

I took my mother, grandmother and baby nephew for a spontaneous trip in key west. Found this hotel and booked it online - called around 6pm to see if i can check in at any time, i was told YES! I arrived around 1 am, my family is exhausted at this point, i went to check in and front desk agent, QUEEN, advised there is an additional 100$ resort fee as well as their system is down at the moment to give them 10 min. we waited and still the system was "down", we offered to pay cash, but she denied that. We offered for her to hold our credit card and/or license and we can clear up the issue in the morning (at this point they already got paid $300 but need the additional 100) - she wasn't authorized to make this decision, so she contacted property manager, ANGEL RIVERA, who refused to accommodate us in the middle of the night due to their system being down. This was completely unethical of ANGEL and BANANA BAY RESORT! This left my family, and I stranded in the middle of the night hours from home. We slept in the car that night. Queen also reassured us we will not be charged due to us not staying there and still my account is being charged. I disputed it and Banana Bay decided they were going to deny my dispute. ANGEL really left me stranded and still refuse to issue a refund.