My husband and I booked a fishing charter with this company online while on vacation in Key West. We received a confirmation. When we arrived at the dock the boat was no where to be found. We called the number on the website and was told that the boat was already on a different charter. The person on the phone stated that he would refund the charges. The problem is that we wasted the day trying to use this charter and we were unable to utilize another company due to time. We also wasted money on two different Ubers going to the docks which were on a different island. It has been two days and we still have not received a refund yet. Hopefully it will happen soon. I'm not sure if it was the companies fault or the websites fault. Either way we wasted a day on a short vacation.