We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Pier House Resort & Spa
Nearby Hotels
US$229
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Eden House(Key West)(Great Value!)
US$295
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$191
US$175
Doubletree.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$284
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
US$215
Official Site
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
Havana Cabana Key West(Key West)(Great Value!)
US$328
US$206
Booking.com
View Deal
  • Free Wifi
  • Free Parking
US$329
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
US$280
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
Sunset Key Cottages(Key West)
US$1,019
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
Best Western Hibiscus Motel(Key West)(Great Value!)
US$218
US$179
Hotwire.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (2,481)
Filter reviews
2,481 results
Traveler rating
1,589
557
169
82
84
Traveler type
Time of year
LanguageAll languages
More languages
1,589
557
169
82
84
Show reviews that mention
All reviewsbeach barprivate beachchart roomlanai roomdockside suitemallory squareend of duval streetturtle pondperfect locationgarden viewlarge balconybars and restaurantswatch the sunsetgreat resorttrip to key westwalking distance to everythingfree shuttle
FilterAll languages
Updating list...
10 - 15 of 2,481 reviews
Reviewed 3 weeks ago

I have to be honest, the location is amazing, maybe the best in Key West, same as the private beach, but there were a lot of problems in the room, that suggests $ 600 is extremely expensive considering the kind of service. I stayed in a suite where decoration is non existent ( TV located at the top of the desk...), just a couple of small prints on the walls and that was it. As soon as I arrived, I have seen a big leak coming from the A/C return on the ceiling bathroom. The faucet had also a leak ( from the bases attached to the sink ) and only a tiny counter top with a single sink ( this is fair in a suite ? ). The shower door opens inside, so you have to get into the shower, turn on the water valve and that means you are wet with cold water coming from the rain shower... There was just a tiny piece of soap and towels were not abundant...
Every day at 6:00 in the morning, I heard the water from a small jacuzzi located on the first floor suites. What is the purpose to automatically turn on the water al 6:00 creating all that noise...? Of course, I could not sleep after 6:00.
Saying that, is time for the management to improve the service of this nice hotel.

Stayed: March 2018
1  Thank Bull0424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Pier House Resort & Spa, responded to this reviewResponded 2 weeks ago

Thank you for your feedback and would like to discuss your stay further. I am not aware of any rooms that have the TV on a desk. I am also confused about the amenities and terry. I look forward to your call.

Regards,

Joe

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

The Pier House Resort & Spa provides the ultimate in location, relaxation and friendly service in Key West! The staff go out of their way to greet you with a smile while tending to all of your wants and needs. The spa offers fantastic treatments without taking advantage of outrageous pricing - reasonable price for the quality provided. Located near Mallory Square, all of the action is steps from the property - yet you feel like you've discovered an oasis of relaxation and comfort...not to mention a wonderful beach area for their guests. We've returned many times and plan to continue to do so...!

Room Tip: If you like spacious bathrooms, request a room in the Spa building.
  • Stayed: March 2018, traveled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Scott B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Pier House Resort & Spa, responded to this reviewResponded 1 week ago

Scott thank you for choosing the Pier House Resort and Spa for your vacation spot in Key West. I am glad you enjoyed our spa which is the only full service spa in Key West with some of the best therapist on the Island. I appreciate your business and I look forward to seeing you soon.

Regards,

Joe

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Pros: nice room, comfortable bed and patio furniture, good size bathroom, clean, cute little beach with stellar drink and food service

Cons: we pulled up to the hotel and had to get our own luggage cart and carry our own bags in while the bellhop literally watched us and never offered to help (or even welcome us?) so bizarre-literally that has never happened before...and we vacation 6-7 times a year. The bellhop then told us that we need to bring the cart back when we were done. Umm...no. So he was rude. Front desk staff didn't really seem like they wanted to be at work. Also not very welcoming..

Bartender at beach bar (female)-very nice
Bartender at the little bar in the hotel-rude-also seemed like he hated life

Would stay here again because I liked the beach option-but we prefer Ocean Key across the street..

  • Stayed: February 2018, traveled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank amandadirenzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

The only place to stay on Key West. One of very few places that has a balcony overlooking the water. Lovely place to watch the sunset. Food was great, has it's own small little beach. Which in itself is hard to find on the island

Stayed: March 2018, traveled as a couple
1  Thank wgikis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Pier House Resort & Spa, responded to this reviewResponded 1 week ago

Thank you for your business and I am glad that the Pier House is your preferred hotel in Key West. The Pier House offers amny amenities that no other properties in Key West have. The beach, although a little small, offers a relaxing experience with daily live music. See you soon.

Regards,

Joe

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Second trip this year and it gets better every time.
Our rooms had the most stunning morning view, watching all the fishing boats go out. Sitting on the patio in the evening watching the sunset was heavenly.
The Beach bar staff were fun and remembered our drinks.
Beach attendants were quick to bring towels and lounge chairs.
Really a well run resort and beautifully maintained.

Stayed: March 2018, traveled as a couple
2  Thank Bermudian4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
View more reviews