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Kris B
Manhattan, Kansas

Great service and nice hotel

4.0 of 5 bubblesReviewed Jul 20, 2021
Just stayed one night so that I could visit my daughters. The staff that checked me in were nice and helpful. The room was clean and comfortable. My daughters and I got some carry out food and pulled the computer level desk out for our impromptu dining experience! I really appreciated the Tea Tree shampoo, conditioner, and body wash. After this stay, I stayed in a hotel in Denver (Radisson), which REALLY made me appreciate the Courtyard.
Date of stay: July 2021
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
michael macdonald, General Manager at Courtyard Fort Collins, responded to this review
Responded Dec 7, 2022
Hi Kristina010!

Thank you very much for the recognition of our amazing staff and your comments around cleanliness. Cleanliness and comfort are a top priority here at the Courtyard- Fort Collins and it is great to read that we exceeded your expectations.

We have been given rave reviews for our complimentary in room amenities! Glad you liked them.

Sorry to hear that you did not find the same level of service and cleanliness at the other brand you stayed at in Denver. I agree, Marriott is second to none!

Warm regards,

Michael MacDonald
General Manager
Courtyard by Marriott- Fort Collins
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed April 4, 2021 via mobile

Courtyard hotel is currently closed even though you can book a room on Marriott site which is incredibly unethical. They will move you to the Residence Inn across the street. Booked online direct through Marriott site. Arrived to a notice on the front door notifying it is locked and to please call a number. A hotel worker was there and came out and notified us the hotel was closed and that the reservation was moved to the Residence Inn. He said someone should have called and notified us and sorry that didn’t happen.
Okay, fine, no big deal.
So we go and check in(front desk ladies were very nice) at the Residence Inn across the street. Get into the room and it was literally SO DIRTY. Room 127 main floor corner room. Crumbs and food all over the floor in the kitchen. Tables had crumbs and coffee grounds on them. Just obviously dirty, with all the notices they post of extra cleaning and sanitizing during Covid, this was clearly not the case.
Went back to the front desk to notify and ask for a room change. The front desk ladies were very nice, change the room which ended up being an accessible room which is not something we would book due to the bathrooms. They had no other King rooms available so moved to a third room which was a Queen room.
Called Marriott customer service which said they couldn’t do anything since we already checked in and to work with the hotel.
Okay, go and speak with the front desk ladies- we would like to get a refund and stay somewhere else. The front desk said they could cancel but could not guarantee we would receive no penalty charges and that they would have to leave a note for the GM to review and decide.
Absolutely Ridiculous - stuck in a hotel we don’t want to be in. Don’t book either hotel.

Date of stay: April 2021
Trip type: Traveled as a couple
1  Thank Sneakers2314
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
michael macdonald, General Manager at Courtyard Fort Collins, responded to this reviewResponded December 8, 2022

Hi sneakerjamming,

Thank you for your review.

While COVID was tough on all in the hospitality industry, we have bounced back and look to welcome your return!

Should you decide to return please reach out to us here at the Courtyard and we will make sure your next stay is memorable for all the right reasons!

Warm regards,

Michael MacDonald
General Manager
Courtyard by Marriott- Fort Collins

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed August 5, 2020 via mobile

We had a reservation with courtyard hotel and they transferred our room to the residence inn, the hotel we were transferred too, words cannot describe the disappointment for our first family vacation to Colorado. The room had a horrible odor, bugs on the floor, not enough towels, no toilet paper, the shower shampoo, conditioner, and body wash had not been refilled, the fold out mattress in the couch had stains all over it, the night lady working was the absolute most hateful person I have ever came across on the hotel industry, she acted like I was the problem when the people above us were making the most awful noises from 3-5 am, after we had just traveled 11 hours from Oklahoma, she was short and rude, completely unprofessional, feel like we were ripped off from our family vacation, we even had another family traveling with us, got them to also book a room with your hotel, they were transferred as well, their first room the air conditioner did not work, so they got moved to a smaller room, were again the a/c did not work either. Could not believe the service we received from the residence inn.

Date of stay: August 2020
Trip type: Traveled with family
1  Thank jenniferrJ6355HP
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patty Walsh, General Manager at Courtyard Fort Collins, responded to this reviewResponded August 5, 2020

Hi Jennifer, As I explained in my email I wish you would have come down to the front desk during the day and spoke to a manager, we would have been able to help you. I am so sorry.

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed November 13, 2019

We spent two nights at the Courtyard by Marriott in Ft. Collins, CO, while visiting family in the area. The staff was very nice and efficient with our check-in. There is free parking and wireless internet. Check in starts at 4 pm and runs through midnight. If a late check in is planned, contact this property directly for their late check in policy. Beds were comfortable, and the room was beautifully decorated and exceptionally clean. The duvet is always too heavy for me - I would prefer a light blanket. The bathroom featured large bottles of body wash, shampoo, and conditioner on the wall of the shower, which saves on all those little plastic bottles. I like that! Small bottles of lotion were provided. Room had a microwave, fridge, television, and coffeemaker. This motel does not have complementary breakfast but has a really nice bistro in the lobby with a large selection of breakfast and lunch meals and beverages, as well as complimentary coffee. (Not sure about dinner). The staff in the bistro were very nice and served a delicious breakfast. The lighting in the room was rather low, particularly in the bathroom, which made it a little difficult to shave or put on makeup. I would very highly recommend this motel!

Date of stay: November 2019
    • Sleep Quality
    • Cleanliness
    • Service
Thank PJ P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fort Collins Co... M, Front Office Manager at Courtyard Fort Collins, responded to this reviewResponded November 13, 2019

Dear PJ P,

We are delighted to have been your chosen hotel during your recent stay in Fort Collins. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team so we can continue to deliver great service.
Thank you for staying at the Courtyard by Marriott and we hope you choose to stay with us whenever your travels bring you back to Fort Collins.

Safe Travels,

Michaela Richardson
Guest Services Supervisor
Fort Collins Courtyard

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed November 3, 2019 via mobile

Serviceable and clean..basic courtyard with a nice fireplace and updates in lobby ..room had old fan in bath that’s way too loud, more
Lighting needed, small
Vanity, needs ports in room for plugging in apple products..our key didn’t work and the tv was small for today’s standards

Linens clean and nice ..we slept well and it was a good price for a one nighter to see the college. It’s not close
To the school
So would look to stay in the old town next visit .

Date of stay: November 2019
Trip type: Traveled with family
Thank drmader
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fort Collins Co... M, Front Office Manager at Courtyard Fort Collins, responded to this reviewResponded November 3, 2019

Dear drmader,

Thank you for taking the time to share your thoughts regarding the hotel. We appreciate you bringing this to our attention. We will share your message with our ownership team. There is a Marriott Autograph hotel that is located in downtown Fort Collins, called The Elizabeth. This hotel is very close to the campus as well. Hope this helps!

Thank you for choosing the Courtyard Marriott for your stay while visiting the CSU campus. We are glad to have you as a valued guest.

Safe Travels,

Michaela R
Guest Services Supervisor

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed October 23, 2019 via mobile

No water pressure in shower. Breakfast food below average. Nice staff but if you are using points for a stay they relegate you to second class treatment priority ( which is ironic). Better options at Hilton properties to be honest.

Date of stay: October 2019
Trip type: Traveled solo
Thank RickeyBobbeh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PattyW639, General Manager at Courtyard Fort Collins, responded to this reviewResponded October 24, 2019

Thank you very much for the review. We are not able to find your stay with us under the name provided in this survey. Please contact the hotel so we can talk with you concerning your stay. Happy Travels Always

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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