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Green Canyon Eco Art Resort
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Reviews (153)
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All reviewswave poolkare kareorganic farmwooden furniturebunk bedsquezon cityallow petslush greenerybasketball courtone of a kindrestaurant serves good foodmountain hikingroom was spacious and cleanleche flanpoor networkrelaxing placelove nature
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Reviewed 1 May 2016 via mobile

I am very unhappy with your services. See reasons below:
1. The moment we drove into the compound we were welcomed by a hovering guard that would not even help us with our heavy luggage. He just kept staring at us and saying we cannot check in yet so why don't we just leave our bag in the car. I asked him if we can leave the bag in the front desk and he said we can, we opted to leave it in the car because he was hovering and it made all of us(4 women) uncomfortable.

2. Once inside the lobby, we were then ignored by the front desk receptionist who was counting money. Upon checking in, these said ladies were not helpful at all.

3. Room was nice but why do you provide ONLY 2 water bottles for a room of 4? Not only that but when we asked for service water you could not be bothered to send us some at all? It had additional charge which I don't understand since your rates are premium. And apparently only your restaurants which is a few meters away is the only place to get water.

4. Palette Restaurant has the worst service, we waited 1 hour for our dinner to be served, no apologies and it was even served cold. Even when waiting for the bill we had to wait another 30 min. What kind of place is this? I don't see any manager around to escalate this problem. The least they can do is issue an apology. Admittedly they said that they forgot our order.

Customer experience is one of the reasons that you go back to a resort or restaurant. They score 0/5 for me. The only nice thing about this place was the room. It's also not as big as it's advertised, there's bikes but most of them are worn out and frankly,the distances are very near for you to even need a bike. Where's the trail? I did not see any. Very underwhelming place. Definitely won't be back.

Stayed: May 2016, traveled with friends
2  Thank Bianca T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Green C, Managers at Green Canyon Eco Art Resort, responded to this reviewResponded 5 June 2016

Dear Bianca T,

Thank you for letting us know how your recent stay with us went. We are glad that you have highlighted the positive aspect about our place about your room and our bikes facility.

At the same time, we are sorry to hear of your experience and apologize for the service lapse that you encountered. Clearly, we should have handled this better. Your feedback has been shared as a topic of discussion with the concerned department.

The Green Canyon values and rules have to be read and approved during each recruiting session. They are also repeated during each meeting in every departments.
That's why, we've investigated and have taken actions about that to avoid such a situation. Moreover, we're now training and making changes in all department for guests to be welcomed as up to our delivered service and be taken care as professional and personalized way.
About our rooms, we're now working on it to standardize and provide a better service as well. Normally, each guest could get one complimentary bottle of water per day.
Finally, we understand your disappointment about the customer service at the restaurant and we know that we've to handle it. That's why, training sessions are being developed and we've already made different changes to satisfy our guests.

We also sincerely hope that you will give us the chance to restore your confidence in us.
That's why, we would like to take personnaly any future request you could have, by emailing at comments@greencanyon.com.ph.

The Management team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 15 April 2016 via mobile

A respite from the hustle and bustle of workload. If you are looking for a near yet relaxing nature and art inspired place to stay, Green Canyon is highly recommended. Very relaxing, youll wake up to the sound of chirping birds. Food is good though quite pricey. Clean pool and friendly staff.
And to add fun, Deca wakeboard park is just a few minutes away.

Stayed: April 2016, traveled with family
Thank Evangeline_Dela_cruz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Green C, Managers at Green Canyon Eco Art Resort, responded to this reviewResponded 5 June 2016

Dear Evangeline Dela Cruz,

Thank you for staying with us and for taking the time to write your review of our property. Your comments are very much valued.

We really appreciate your comments regarding the facilities, especially the swimming pools and our relaxing place.

Our staff members take their roles in our industry very seriously and try, every day, to provide a high quality customer service, because it's what our guests expect. Therefore, we are delighted to know that you have spent a good time here.

As we're now improving each part of the resort, your feedback is felt as a real opportunity to motivate all Green Canyon members. Especially for the restaurant that we're now working on a new menu and operating changes.

We are looking forward and hope you will give us an opportunity to serve you again in near future.

Management team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 15 April 2016

The moment we arrived at the hotel we were greeted by the friendly staff. They were very accommodating. Even the guards were helpful. Since it was really hot and humid during day time they would lend umbrellas to the guests who wanted to go to the restaurant and pool area. The art work displayed in the lobby was very impressive! I loved the idea that all the wood from the trees in the property was put to good use. At that time there was a wedding going on late in the afternoon and the place was fantastic as a wedding venue. We were allowed to use the swimming pool till late at night since all the guests seemed to be attending the wedding. Overall it was a very nice experience.

  • Stayed: March 2016, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Jennifer V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Green C, Managers at Green Canyon Eco Art Resort, responded to this reviewResponded 5 June 2016

Dear Jennifer V,

Thank you for staying with us and for taking the time to write your review of our property. Your comments are very much valued.

We really appreciate your comments regarding the facilities, especially the swimming pool. As we're an eco resort situated in nature, we're very happy that you loved our wooden furniture. And it's also a great pleasure to read that you found that Green Canyon is a fantastic place for a wedding venue.

Our staff members take their roles in our industry very seriously and try, every day, to provide a high quality customer service, because it's what our guests expect. Therefore, we are delighted to know that you have spent a very good time here.

As we're now improving each part of the resort, your feedback is felt as a real opportunity to motivate all Green Canyon members.

We are looking forward and hope you will give us an opportunity to serve you again in near future.

Management team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 29 March 2016

I want to live in a world designed by Niccolo Jose - a world where all furniture is magically transformed to art, where art expresses different emotions, and where chairs are anything but ordinary. I suppose my wish got granted when our teambuilding for this year was held at the family resort of the young and talented woodbender and visual artist.

Located in a 29-hectare property that was once devastated by the 1991 Mt. Pinatubo eruption, Green Canyon, which is about two hours’ drive from Manila, sits prettily in the middle of a lush green canyon near the Clark Freeport Economic Zone. It opened in late 2014, and has earned the accolade for being the first eco-art resort in the country as it combines the elegance of art and beauty of nature to give people a rejuvenating experience.

The three-storey main hotel is a redesigned farm warehouse, partly made from boulders sourced from the nearby Socobia river, volcanic ash and lahar. As part of its green initiative, it uses solar panels as backup power source and a reverse osmosis water filtration system that makes water clean and potable. The pathway leading to the entrance, made of bricks from sugar mills of Negros, is lined up with bicycles, which guests can freely use to roam around the resort. I also spied wooden Mokujins, one of which is carrying a board with a Proverb quote “Above all else, guard your heart for everything you do flows from it.”

Upon entering the main lobby, I was amazed by the preponderance of wooden artworks and furniture sculpted and painted by Nico and his team. They are all over the place - from floor, counter, walls, stairs to ceiling – and they have elevated an otherwise typical lobby into an art gallery, showcasing the artistry and ingenuity of Nico.

Some of Nico’s intrepid and extraordinary creations are mostly made from recycled and salvaged woods. The most notable of which is the 7-foot Think Big Chair made from over 5,000 pieces of century-old mahogany, tamarind, narra, tangili, kamagong, molave, palo de china, ipil, cherry, cedar, and palo ropa woods. His chairs may look quirky and whimsical but most of them are ergonomically sound, as if hugging whoever is sitting on them. Moreover, he wants every piece he makes to have soul so that the person who will be using or seeing it would feel an undeniable connection. A chandelier made of used bottles hanging on iron racks that used to be part of an old train, on the other hand, is the masterpiece of his father, Jojo Jose. The artistry really ran through the family bloodline.

The hotel has 47 unique rooms and a few stand-alone casitas good for couple, family and barkada. Most of the furniture inside the rooms, including bed frames, were made out of trees that got washed away by Typhoon Ondoy back in 2009. I was assigned, together with Ate Ivy, in the Upgraded Standard Room. Minimalist in design, the room is spacious and the bed soft and fluffy.

The Pavilion houses their all-day dining restaurant Palette, function rooms and a main hall for private events, and the open-air terrace Boulders View Deck. The restaurant serves home-cooked cuisine prepared with produce grown at the resort's organic farm.

There are several physical but fun activities to do within the resort – biking, swimming, and mountain trekking. And even if it was exhausting being in action due to summer heat, the open layout of the resort ensures a green and relaxing vista from all directions – still a good trade-off. The golden hour also offers spectacular sunrise and sunset views.

  • Stayed: March 2016, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Frencel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Green C, Managers at Green Canyon Eco Art Resort, responded to this reviewResponded 4 June 2016

Dear Frencel T,

Thank you for staying with us and for taking the time to write your review of our property. Your comments are very much valued.

We really appreciate your comments regarding the facilities, especially our green nature environment and our different views at sunrise and sunset.
But, most of all, your appreciative feedback about Art is very esteemed because it's the most important part of our identity with ecology. We're really touched by your detailed explanations about all furnitures as it shows that our guests feel and appreciate our unique guests experience.

Our staff members take their roles in our industry very seriously and try, every day, to provide a high quality customer service, because it's what our guests expect. Therefore, we are delighted to know that you have spent a good time.

As we're now improving each part of the resort, your feedback is felt as a real opportunity to motivate all Green Canyon members.

We are looking forward and hope you will give us an opportunity to serve you again in near future.

Management team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 29 March 2016 via mobile

i love the view its very relaxing..food is delicious but the serving takes 40mins..we just enjoy taking pictures..better to bring umbrella not to get sunburn.. clean swimming pool..nxt tym il visit again i will hiking..

Stayed: March 2016, traveled with friends
Thank grace c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Green C, Managers at Green Canyon Eco Art Resort, responded to this reviewResponded 4 June 2016

Dear Grace C,

Thank you for staying with us and for taking the time to write your review of our property. Your comments are very much valued.

We really appreciate your comments regarding the facilities, especially swimming pool and the different views.

Our staff members take their roles in our industry very seriously and try, every day, to provide a high quality customer service, because it's what our guests expect. Therefore, we are delighted to know that you have spent a good time and that you would like to come back to try our experience of hiking.

As we're now improving each part of the resort, your feedback is felt as a real opportunity to motivate all Green Canyon members. Especially, with our Food & Beverage team that we're now training to improve our guest experience.

We are looking forward and hope you will give us an opportunity to serve you again in near future.

Management team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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