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Reviewed January 6, 2022 via mobile

It's our first time to stay in Pampanga and chose this hotel because it's closest to my son's university. It was a very nice and relaxing stay. The staff were very accommodating and the NYE dinner and breakfast were really delicious with so many choices to choose from.

Date of stay: December 2021
Trip type: Traveled with family
Thank MommyArli
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Mabel Roman, Guest Services / Front Office at Quest Plus Conference Center, Clark, responded to this reviewResponded January 9, 2022

Dear MommyArli,

Thank you for your awesome review! We appreciate that you took time to share your nice and relaxing stay. We hope that you and your family will be back again in the hotel. In the meantime, we wish you to be well and safe.

Best,

Mabel Roman

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2022

Upon entering the lobby of the hotel the guards and concierge will greet you with smile on their faces, they were very attentive and kind.

We stayed there for 4 days and 3 nights and we have celebrated the NYE there as well.

The service you will get from them is beyond impressive!

My family and I had our breakfast at the Q Lounge for 3 consecutive days and their exceptional service is very consistent. Darriene with his smiling eyes greets you a great morning upon entering, Email and Clarence makes sure you get all you need and want from the breakfast buffet. The food were good and sumptuous, they change their breakfast menu everyday so you won't get the feeling of jadedness. The chefs at the egg station were very approachable as well, kudos to Chef Jher, Chef Ej and Chef Bryan!

We also had our dinner at the Charley's. You have to taste their Four Cheese pizza it was so good I cant describe enough. You also have to try the grilled meat and seafood straight from the caveman's pit. I would like to commend Jian for her exceptional service and for giving us a VIP treatment.

The New Year's Eve was a blast and phenomenon! The band and entertainer they hired were so good. Totally entertaining and the their voices, wow!
The dinner buffet was splendid, the food were flavorful and savory. All the chefs that night were very much approachable too and considerate. Thank you!

Their family pool were nice as well. They have set up a mini playground beside the pool, my daughter really enjoyed playing there, she wants to go back soon. The pool attendants were very courteous and helpful too.

I haven't tried their gym but will definitely do gym the next time I visit the place. The gym was fully equipped, very clean and well maintained.

The room was spacious enough for a family of four. They have an extra bed set up for my daughter and niece. Although during our stay there was a leakage inside the bathroom area it was immediately fixed by their staff from engineering department. The housekeeping team were also attentive, well groomed and organized. They made sure our room were well sanitized and clean every day during our stay.
Just a heads up though, their toilets don't have bidet. I wish they will work on it soon. It's kinda hard to use the toilet without bidet.

But overall, in spite and despite of the unfortunate event of having leakage and not having bidet, it's actually nothing compared to the exceptional service their staffs have given us. They were all professional and guest oriented. All staffs greet you with their smiling eyes. Even if they are wearing masks, you can still see their beautiful smiles thru their eyes, thru their greetings and thru their actions and services.

Thank you Quest Hotel Clark for the best staycation experience we had so far since pandemic started. Thank you for making my daughter happy. By the way, she loves your bed so much!!!

Date of stay: December 2021
Trip type: Traveled with family
1  Thank GillBie
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Mabel Roman, Guest Services / Front Office at Quest Plus Conference Center, Clark, responded to this reviewResponded January 6, 2022

Dear GillBie,

Thank you very much for your AWESOME rating!

We sincerely appreciate your detailed recollection of your staycation experience with the family. Thank you also for your candid and constructive advise. WOW, we are delighted to hear that you and your family had a great stay. Also we are pleased that our team has made a real great impression with you and have provided you with our signature hospitality. Rest assured your review will be cascaded to them to inspire them more to provide our guests with memorable experiences. We look forward to having you and the rest of the family again for another memorable and fun staycation. In the meantime, we wish you well. Please stay safe.

Best,

Mabel Roman

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Reviewed January 5, 2022 via mobile

Stayed for 2 nights. Very good experienced. Safe and sanitized facilities. Superb Breakfast. Very accomodating crew at Q Lounge (Cranz, Darriene, Vina and Chef EF). Will come back very soon.

Excellent

Date of stay: January 2022
Trip type: Traveled on business
Thank Capt_Nins
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Mabel Roman, Guest Services / Front Office at Quest Plus Conference Center, Clark, responded to this reviewResponded January 6, 2022

Dear Capt_Nins,

Thank you for your awesome rating . We are delighted to hear that you had a very good experience and that you found the hotel to be safe and sanitized. It's great to hear as well that you team has been able to provide you with our signature hospitality. We will share with the team your kind review. We look forward to having you back again in the hotel soon. In the meantime, we wish you to be safe.

Best,

Mabel Roman

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2022

As we were regular guests at the former Holiday Inn Clark, we are sorely disappointed in the current experience.
Housekeeping staff did not clean the room thoroughly and had to be told to restock toiletries, coffee and water.
The Q Lounge was not adequately supplied, as a priority lounge should be; some breakfast items cold.
As our occasional getaway, my husband and I felt it lacked its former service level.

Date of stay: December 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank Curiosity815579
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Mabel Roman, Guest Services / Front Office at Quest Plus Conference Center, Clark, responded to this reviewResponded January 4, 2022

Dear Curiosity815579,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Best,

Mabel Roman

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Reviewed January 4, 2022

Nice place with Good Food and Awesome Mountain View plus they have friendly and courteous staff.

Thank you QLounge Staff Cranz, Email, Chef Roby, Darienne, Clarence and Jerry of Qlounge for making my stay a wonderful experience :)

Date of stay: December 2021
Trip type: Traveled on business
Thank 702erwinr
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Mabel Roman, Guest Services / Front Office at Quest Plus Conference Center, Clark, responded to this reviewResponded January 4, 2022

Dear 702erwinr,

Thank you for your awesome rating! We are delighted to hear that you had a great and wonderful experience . We will share with our team your kind words. We look forward to welcoming you back again soon.

Best,

Mabel Roman

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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