Went there for my birthday with several people coming from different places. Employees were all very friendly and didn't seem too concerned that one of our fliers was stuck in traffic and running very late. Instructors are fun and really want you to have a good time. Got lots of good pics and vids in the viewing area and they give you a flash drive with a video of the whole group. (I think it was part of the groupon deal) The only down side is that right about the time you're getting the hang of it, you're turn is over. I would like to be in there twice as long, even if I had to spend a little more.