We were there for work purposes but wanted to be near town. Obviously we were there during peak season due to the cost. The rooms are clean and nice but nothing notable. I do love their shampoo and conditioner called 39 degrees. That stuff rocks.More
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I booked a room so that we would have a place to crash close to a concert venue. The room was $340...I was expecting something better than what I got. No breakfast, $6 parking, $5 water bottles, tiny awkward pillows, no USB chargers, and a mile-long line for a coffee in the morning. The room was clean and comfortable, but tiny and when I opened the curtain for some light, I was staring into the windshields of several parked cars. The girl at the front desk was cheerful but handed me the keys and said, "Have a nice stay" without explaining how to find my room or alerting me of any amenities, so that was odd. I felt safe and there weren't really any problems, but I definitely feel like I overpaid. I'll probably look at other hotels if I go back to Paso Robles.
Dear LanikaiLisa,
Thank you for choosing to stay with us, With all Courtyards, we do have a restaurant called the Bistro that is open for breakfast and dinner. Depending on your Elite status you have a choice of breakfast or receiving points at check in. Also, when making a reservation if available breakfast could be included in your rate. In regards to the location of our property you have a choice of Highway 101 or the hillside which also includes the only parking area of the hotel. Thank you for your feedback, it is greatly appreciated.
This has been the only property we have stayed during visits to Paso. Our latest stay was fine, but not quite to the caliber as previous. We were told there is new ownership and there is a different vibe.
There used to be separate trash and recycling bins. No more - recycling is gone. The furniture both in the room and the courtyard area is showing its age. We had a drawer that would not stay closed. Glad I had some duct tape. Water pressure in the shower was weak.
The property is still clean and in good shape for the most part.
Location we feel is great. It's a 1 to 1.5 mile walk into downtown each way. Which we did each night.
Very convenient to all the wineries in Paso Robles. Clean, friendly staff and large rooms. Beautiful pool area. Jack at the lobby bar was a treasure of information. We only had one “complaint “ the mirrors are both in the bathroom. The full length mirror is on the inside of the door for the bathroom. So when one person was in the shower there was no mirror to use for dressing. A bit odd. Hotel was quiet even next to the busy road.
Horrible!
The person that checked me in was telling me he had me all set and he had made it so I wouldn't have to change rooms (because I added another night). He thought very highly of himself.
He ran my card several times unbeknownst to me and for different amounts, American Express flagged my card and put hold on it; due to suspicious activity.
Next day, I went to a wonderful birthday at a winery I was hosting for a party of 5. My AmX was declined. No cell service at the winery, so I can't get into my email or AmX account to see any alerts. Paid with another card.
I returned to the hotel, and the same clerk informed me my card had been declined. I went to the room and called AmX and they said there were multiple amounts being charged at the Marriott ($20, $9.39, $439, $329, $6) It looked suspicious and they shut down my card. They said they could not reinstate that card, but would send out a new card.
Room: Ripped curtains, holes in shades. Coffee pot doesn't work. Air conditioner just blows right on you all night. Could not change settings or direction of air.
But, I think it was the complete rudeness of the very person that created this mess. Of course took no responsibility or tried to smooth out a situation. He was agitated and combative; very accusatory towards me. Another clerk asked him repeatedly to please go into the back and let in handle the situation. 3 times the other clerk asked very nicely for him to go into the back. He even said, this isn't a request, it's a demand. Still, the clerk insisted on continuing. The whole situation was completely unprofessional.
I’ve stayed at this hotel at least 3 times for both business and pleasure. Unfortunately, this last time the room was not clean (carpet in dire need of cleaning) and in fact, there were ants on the desk which was disgusting.
I told the front desk and without batting an eyelash, was told I’d get 100 points added to my Bonvoy account for the discomfort. I thought, ‘is this a joke? …am I on candid-camera?’ One hundred points is equivalent to .3% needed for a free room--- or in monetary terms about $.93. The absurdity is astounding!
At check-out, couldn’t print my bill; was told to access it by going into my Bonvoy account.
Stood in line to order breakfast for about 10 minutes and after the line never moved, decided to go elsewhere.
I’ve hosted sales meetings here before and stayed for concerts…won’t be going back.
Dear 8lola100,
Thank you for you patronage over the years. I do apologize that you encountered several issues during your stay with us. Our Courtyard by Marriott is now managed by a new management company, and next year our hotel will be going through a complete renovation. I do hope that we will be able to welcome you back to a brand-new hotel. Thank you again.
