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Jim B
Scotts Valley, California

Very nice hotel.

5.0 of 5 bubblesReviewed Oct 26, 2023
Hotel's Favorite
Great bang for the buck. Large, clean room with fireplace; great shower; fairly quiet (and we were right off the lobby next to the restaurant). Plenty of parking. Very convenient after visiting westside wineries. Easily one of our favorite stays in Paso.
Date of stay: October 2023
Trip type: Traveled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at La Bellasera Hotel and Suites, responded to this review
Responded Oct 27, 2023
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed October 18, 2023

Arrived on Friday for a two night stay. Told at check in that they overbooked and I was bumped out of my Saturday night stay and of course that this never happens. I was then told I would have a room at their partner hotel Hampton Suites across the way. They called and there were no rooms available. I finally ended up having to book my second night on my own. Luckily I found availability at Oxford Suites which was a WAY better hotel with a shuttle to downtown Paso. I was also given the number to call the manager who was not on site. He NEVER called me back. WORST EXPERIENCE EVER. On top of that there were ants in my room. I WILL NEVER GIVE THEM MY BUSINESS AGAIN. Very poorly run. Thank you Oxford Suites!

Date of stay: October 2023
Trip type: Traveled with friends
1  Thank Jennifer C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at La Bellasera Hotel and Suites, responded to this reviewResponded October 19, 2023

Thank you for taking the time to review us, jennifercI638CU. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

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Reviewed October 16, 2023

This is a funny one, the hotel is good but is far form Paso downtown, if not familiar with Paso which I wasn't. it is a 25 Dollar uber away from downtown or field of lights. It is beside a lot of shops which was handy. The Bar/restaurant was good and I would recommend the flatbread which was excellent. Rooms feel a bit old but were clean and functional. Price was good. If closer to the town I would stay again.

Date of stay: October 2023
  • Trip type: Traveled solo
    • Value
    • Location
    • Service
1  Thank bazzarush
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at La Bellasera Hotel and Suites, responded to this reviewResponded October 17, 2023

Bazzarush, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2023

Nice ambiance at the front of the hotel but all around was construction and did not have the vibe of winery and the service for obtaining extra linen was self service even though we paid premium for the hotel. Can’t say I was pleased although the room was comfy, the bathroom door was seethrough and did not provide privacy

Date of stay: July 2023
Trip type: Traveled with family
Thank Marife A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at La Bellasera Hotel and Suites, responded to this reviewResponded July 25, 2023

604marifea, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2023

Beware of duplicate charges. When I checked in, I was told that my card did not go through. I asked the clerk was he sure that I wasn't charged. He said he was sure. So I put my card in the machine a 2nd time. Well, the day after my trip, I checked my credit card statement and, lo and behold, I was charged twice for my one night stay. To make matters worse, I left a message for the hotel's manager and he never returned my call. For the past 2 days I have spent hours on the phone with my credit card company to resolve this matter. The hotel's manager could have have easily resolved this for me, but despite their recorded message of "quality customer service" it's just an ad slogan.

Date of stay: June 2023
Trip type: Traveled with family
Thank Noble2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at La Bellasera Hotel and Suites, responded to this reviewResponded June 24, 2023

Thank you for taking the time post about your experience, Noble2012. We take every review seriously and believe this experience deserves additional attention. Please reach out to us directly to further discuss this offline. You can ask to speak to anyone on our management team. Thank you.

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Reviewed May 1, 2023 via mobile

Paid for a spa room…spa didn’t work and hotel would not change rooms, rather hotel manager promised a credit which never came. Multiple other things were broken in the room including lights, mirror and phone. Very disappointing. Meal was most delicious however.

Date of stay: May 2023
Trip type: Traveled as a couple
Thank Dave S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at La Bellasera Hotel and Suites, responded to this reviewResponded May 1, 2023

Thank you for taking the time to share your feedback about your recent stay, Dave. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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