Hotel was clean and good. Reception desk person was very friendly and helpful. Service was real good. Was looking for a nearby place to print a color pass for visiting the neighboring college. And the service-desk person volunteered to print it in the office and made the morning a happy one. Breakfast is the usual Holiday Inn style. Definitely recommend for folks visiting this area.
Expedia.com
Expedia.com
Due to unforeseen consequences we had to cancel our reservation. We called the 800 number in the morning and they said not a problem. And then I got a bill for over $300 for a room that we did not even use. When I called, I spoke to the assistant manager and then the general manager, and they both said they would not refund anything. They made me pay the full amount for a room we did not use. They weren’t even going to consider just taking a fee for the cancellation on the same day even though we did call and we were told it would be all right. Terrible customer relations.
This hotel is spotlessly clean and in a good spot for downtown whilst being just off the motorway. The most striking thing about this hotel is the staff. The Manager, Clayton, is spectacularly helpful. He helped us organise a wine trip, plus taxi and nothing was too much trouble. Another you lady on reception was also really friendly and super-helpful. They even do complimentary drinks early evening midweek. Our previous hotel on this trip was a Hyatt and it wasn't nearly as clean. The staff were much less helpful. The hotel has a happy vibe. Nice basic breakfast, too.
Previous experiences with Holiday Inn express were hit n miss but this property was very clean with large rooms (had 3 kids). The breakfast was good. The staff was very courteous. Overall, good experience with this hotel and I highly recommend it especially to those visiting with young kids.
This is a relatively modern and very clean property; we had a family room which included a small kitchen area and sofa as well as two good sized beds. We could not fault the room or the quality of service, and the included breakfast was great for the price. The only things that detracted from our stay were (1) some very loud neighbours after the state fair and (2) our disappointment that Paso Robles itself was not quite as interesting as the marketing had led us to expect but neither of these were things that Holiday Inn could control. We were on a US West Coast road trip and this was to break up our journey from Carmel to Santa Barbara. If we do a similar trip in future we’ll stay in Morro Bay instead.
Nice hotel just off the freeway. Room was clean and modern. Breakfast was great! Large selection with a pancake machine instead of the usual waffles. FYI - all the amenities are only in the main building. Lots of free parking!
