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₱7,800
Fully refundable before Fri, Jun 7
No prepayment needed
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Scott J
manitoba

Resort is nice. Spa was a disappointment.

3.0 of 5 bubblesReviewed Apr 12, 2024
The resort is nice. Rooms were clean and the pool area was very nice. However, they include "spa" in their name. The spa is run by a third party. The spa recommended we pre-book our treatments and said it was the hotel's policy that we had to prepay. Our flight from Canada was cancelled and we were a day late in arriving. We missed our appointments and we were told we would not be refunded our money. The spa management were quite rude to us and implied several times that by asking for a refund we did not want their staff to get paid. We never said that. All we asked was if the appointments could get rescheduled. The response was that we could reschedule but would have to pay again. If the spa wanted to pay their staff and provide us a partial refund we would have been find with that. The spa management tried to deflect blame on the hotel several times and that is when we found out the hotel has nothing to do with the spa.
Although the spa recommended we pre-book our treatments, we noted may times during our week stay that their was no one in the spa.
After many emails to the hotel and the spa management company we finally received a 30% refund 2 weeks after our stay.
Date of stay: March 2024
Room Tip: No need to pre-book spa services.
Trip type: Traveled with family
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Patrice Davis, General Manager at Palm Mountain Resort & Spa, responded to this review
Responded Apr 13, 2024
Dear Scott J,

Thank you for choosing the Palm Mountain Resort and Spa on your recent visit to Palm Springs. We appreciate your business and thank you for taking the time to provide your review and rating of our hotel. We also appreciate your feedback as we continuously work to improve our guest experience. I see both sides of this issue and wish it would have been resolved in a way that made all parties happy. I will reach out again via email as I have another thought I would like to share with your group.

Sincerely,
Patty Davis
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews great location pool area the main street fire pit art museum walking distance would definitely stay here again hot tub great pool downtown grounds patio grapefruit ps
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6 - 11 of 802 reviews
Reviewed March 14, 2024

nice resort close to shopping, restaurants and places to see. spacious rooms with pool facing rooms . walking distance to restaurants, shopping and bars. no restaurant on site but a variety of eating places steps away. microwaves, moni firg and coffee maker in all rooms .lovely outdoor propane firepits surounded by comfy chairs to enjoy a glass of wine or beverage in the evenings on the property. mini mart with beverages , snacks and a few microwave meal options to purchase . free starbucks coffee and tea .

Room tip: the 2 story building to the west facing pool side has no elevator. if stairs are an issue request a buiding with the elevator.
Date of stay: March 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank sandyhaven
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patrice Davis, General Manager at Palm Mountain Resort & Spa, responded to this reviewResponded March 19, 2024

Dear Sandyhaven,

We appreciate you taking the time to share your feedback regarding your stay. It makes us happy when we can provide guests with a memorable stay. We are close to the heart of downtown Palm Springs, with everything within walking distance. I'm glad you took advantage of our amenities and those of downtown. We hope to welcome you back in the near future.

Sincerely,
Patty Davis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2024

Had a great stay here. Comfortable beds, clean bathroom, nice pool and hot tub, gas fire “pits”, and friendly staff in a great location walking distance to many things. The complimentary bike rentals were also a nice touch we used to explore the surrounding areas.

Date of stay: March 2024
Review collected in partnership with this hotel
Thank 233DougR
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patrice Davis, General Manager at Palm Mountain Resort & Spa, responded to this reviewResponded March 19, 2024

Dear 233DougR,

Thank you for taking the time to share your feedback regarding your recent stay with us. I'm delighted you had a great time and enjoyed our amenities. The fire pits are a nice place to relax in cooler weather. Since we keep our pool at a consistent 84 degrees you can enjoy it year round. I hope we get to welcome you back soon.

Sincerely,
Patty Davis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 28, 2024 via mobile

My husband and I really enjoyed our visit here. We were on the third floor with a balcony view of the pool and mountains. The balcony view is beautiful and peaceful. They have some fire tables at night, which is a nice feature. All of the front desk staff were super kind. We were able to check in early. The location is awesome. It is so close to everything. Convenient parking is available with no charge. The room is a nice size, and the beds were comfy. The negatives are they have only every three day maid service. Not a huge deal, but trash cans are small. We bought some trash bags to empty our trash to the main containers. Two towels for three days are not enough. We were able to grab some extra when we saw the maid with her cart. The hotel is a little older, so no exhaust fans and the bathroom can get steamy. All in all, I would so stay here again. It is a pretty hotel with a good location and very nice staff.

Date of stay: February 2024
Trip type: Traveled as a couple
Thank Irish4052
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patrice Davis, General Manager at Palm Mountain Resort & Spa, responded to this reviewResponded March 4, 2024

Dear Irish4052,

Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. We appreciate your business and look forward to seeing you again.

I had a chance to read the review that you recently completed and was delighted to hear about your experience with our hotel. I'm sorry that you had to buy your own trash bags. We would have been happy to remove the garbage for you. Thank you again for taking the time to provide your feedback, as we truly appreciate knowing we helped to create a memorable stay.

Sincerely,
Patty Davis
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 22, 2024

Palm Mountain Resort, Palm Springs, California is a MISERABLE dump! Someone let Athena out and she “Terrorized” the people next to us 🙄.
They took no responsibility and I left early because I wasn’t subjecting Athena to being labeled.
Athena has traveled the country for 7 years, the last 2 - ALOT! Zero problems with her. She literally sleeps, never barks, and waits for me to get back.
The manager was obnoxious and dramatic.
1/2 star bc of location. 👎👎👎👎👎

Room tip: Palm Mountain Resort, Palm Springs, California is a MISERABLE dump! Do not stay w a pet. They will go in your “Do not disturb” room 🤬
Date of stay: February 2024
  • Trip type: Traveled with friends
    • Value
    • Location
    • Service
Thank I1865AWdavidr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patrice Davis, General Manager at Palm Mountain Resort & Spa, responded to this reviewResponded February 25, 2024

Dear David,

We love and welcome our furry guests. We by no means blame Athena for her behavior. I can also guarantee you that no one from the hotel went to your room and opened the door to let Athena out. Athena can be a bit intimidating and scared the women staying next to you when they tried to enter their patio door, and she was blocking and barking at them. We couldn't reach you, and while trying to get Athena back in your room she was barking loudly and lunged at one of our team members.

I think you misunderstood our interaction, as it was challenging to communicate with you since you wouldn't listen to what anyone else had to say. It was a mutual decision for you to leave early, and we didn't charge you for that day.

Sincerely,
Patty Davis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2024

Very nice, clean room with friendly staff. They even offered grapefruit and chocolates in the lobby each day. Just a little extra treat to start the day. The room was close to downtown and the many restaurants and shops in the area. Also close to the art museum, which we love.

Date of stay: January 2024
Review collected in partnership with this hotel
Thank katan8491
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patrice Davis, General Manager at Palm Mountain Resort & Spa, responded to this reviewResponded January 16, 2024

Dear Katan8491,

Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. We appreciate your business and look forward to seeing you again.

I had a chance to read the review that you recently completed and was delighted to hear about your experience with our hotel. I love hearing that our staff was friendly and you felt welcome. Our grapefruits are at their best right now, and you are always welcome to pick your own. Thank you again for taking the time to provide your feedback, as we truly appreciate knowing we helped to create a memorable stay.

Sincerely,
Patty Davis
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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