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All reviews pool area spa casino sherman's deli presidential suite convention center self parking within walking distance two blocks pool staff front desk staff the main drag close to downtown nice pool hattie conference renovation valet
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Reviewed 19 August 2018 via mobile

I’m not sure how to review this hotel. I chose it for the resort pool and proximity to downtown.
When we checked in, it was party central, lots of drinking (in the pool), foul language, loud music and raucous behaviour. Not my thing. Luckily they all checked out by Sunday and it became calm and peaceful.
This is a pet friendly hotel! There was a dog in the pool that none of the staff noticed, and it seemed to take forever to get him out. 2 other dogs were in the pool area, but not actually in the water. There were plastic drink glasses bobbing around the bottom of the pool, and a bit of rubbish here and there. It’s a lack of attention to detail.
On the positive side, our room was enormous with extremely comfortable beds. The shuttle is an excellent service. We had one complimentary breakfast, which was ok.
Downtown is 2 blocks.
I’m not sure I’d stay there again.

Date of stay: August 2018
Trip type: Traveled as a couple
1  Thank DeeDeeCee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 14 August 2018

The hotel put us in a room that was next to entrance/exit and the door would slam very hard and maske noise .August season is very hot so hotel was not full I don't see the reason to put us there !And charging for parking on the low season ... joke right ?

Date of stay: August 2018
  • Trip type: Traveled as a couple
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
Thank ramspam2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cherry V, Manager at Hilton Palm Springs, responded to this reviewResponded 15 August 2018

Dear Ramspam2016,

We really appreciate your feedback. We will make our department heads aware of the specific issues, and use this to better our service, so that each guest will have a seamless experience.

We hope to see you again in the near future.

Warm Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 14 August 2018

We stayed for a weekend getaway recently and requested a ground floor room to make taking our dog out easier. The room was spacious and comfortable, with plenty of space for luggage and lounging. The hotel staff accommodated our request for extra pillows and a blanket and they even brought us a water bowl for the dog which we forgot to pack. Nearby places to eat we within walking distance and we enjoyed the pool/spa area. Overall a great place to stay and we have no complaints.
Reviewed by: Marcus Drew & Jessica Gomez - 5656 Clara Street, Bell Gardens, CA 90201

Date of stay: August 2018
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank MarcusDrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 10 August 2018

Great front desk staff and speedy check-in. 'Sparkling' clean suite with comfy bed and pillows. Good drinks provided by bartender.
OK breakfast. Downtown location is great too. Will return for sure.
Friendly & efficient Valet employees!

Date of stay: August 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank thunerli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 10 August 2018

Our family had an Excellent experience during our stay at the Hilton Palm Springs . Your Staff was so polite , helpful , and so willing to assist , it made our stay very comfortable . your premises were very clean and beautiful , we can't wait to stay there again .

Date of stay: August 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank BigDee1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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