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All reviews front desk convention center pool view ve stayed here beautiful hotel huge pool great stay lobby bar an upgrade pool staff the room was nice upon check this past weekend close to downtown mayra dj titanium
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Reviewed January 1, 2023

I don’t usually leave reviews but felt the need to leave one after our experience here.
Hotel is pretty run down once you get up and close. Stains in the carpet, door to the bathroom was damaged, and the hotel certainly looks weathered.
Walls are thin, and each time a door closes from another room your room will vibrate.
Heater/AC unit is old and extremely loud when running.
Music from the pool was extremely loud (we were on the third floor facing the pool) and went on till midnight despite a request sent in at 10pm. Good thing we had earplugs.
This hotel needs a facelift and is definitely not worth the ~US$300 a night. Have stayed at numerous Marriott properties as a Platinum Elite and this is one of the worst.
They did comp our parking at $32 a night but I also don’t know why they charge $32 a night for parking when parking is free in Palm Springs to begin with…

Date of stay: December 2022
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
1  Thank entropy_h
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Renaissance Palm Springs Team, Guest Services / Front Office at Renaissance Palm Springs Hotel, responded to this reviewResponded January 24, 2023

Hello entropy_h

Thanks for staying with us. We appreciate your feedback!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 31, 2022 via mobile

The 5 star review is for the service especially. When we checked in, we were assigned the wrong room type. We went to the front desk and the manager, Peter, assisted us. He was able to get us a different room and exceeded our expectations in making it right. Also, during our stay, we needed help with a couple things and called the front desk for assistance. Everyone we spoke to was eager to help. There was always water in the lobby, towels by the pool and other little touches to make the stay more pleasant (hot cocoa and s’mores hour for the holidays, drinks and pie). The fire pit outside is nice and there is overall a welcoming atmosphere to the hotel. We had a suite which was spacious, had a balcony with a nice view of the pool and mountains and sofa bed. It was nice to have space to spread out with the kids.

As far as what can be improved…the property is quite large and there is only one bank of elevators. It is a long walk from the elevators to the room if you are further from the elevators. They allow you to use the “staff only” elevators but those are old and need updating and you have to pass through the service area. Nothing staff can do about this but something for management to think about. The pool is supposedly heated to around 85 degrees…however my kids and husband did not find it to be particularly warm. They were able to use it during the day in the sun. Also, there is one washer/dryer on site..there are 500 rooms…would be nice to have more. However it was a nice touch that use of the laundry facility was complimentary and they even provided detergent.

There is ample parking and you are right next door to the convention center and a couple blocks from downtown Palm Springs and restaurants. The grounds are well maintained and we spent one day of our three night stay just enjoying the pool and facilities. Overall we enjoyed our stay and would stay here again.

Room tip: Parking is $25 if you are a Marriott member and $35 if you are not .
Date of stay: December 2022
Trip type: Traveled with family
Thank chicago9331
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Renaissance Palm Springs Team, Guest Services / Front Office at Renaissance Palm Springs Hotel, responded to this reviewResponded January 24, 2023

Hello chicago9331,

Thanks for staying with us. We appreciate your feedback!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 27, 2022 via mobile

Amazing front desk staff and super comfy hotel. Quiet all five nights we stayed and loved the location. Wish I had names of the front desk staff as they were awesome.
So cheap and so helpful on e wry level of hotel. I would stay here next time for sure.

Date of stay: December 2022
Trip type: Traveled with family
Thank Hedy P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Renaissance Palm Springs Team, Guest Services / Front Office at Renaissance Palm Springs Hotel, responded to this reviewResponded January 24, 2023

Hello Hedy P,

Thanks for staying with us. We appreciate your feedback!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 2, 2022

If going to Palm Springs CA, I highly recommend the Renaissance Hotel. It located not far from the bustling Palm Springs downtown.

The rooms are spacious with very comfortable furniture and beds. Their staff are wonderful and go out of their way to assist you with any requests.

The pool area is very nice and relaxing and they serve great cocktails at Rocks.

The Renaissance Hotel is the perfect place to stay in Palm Springs!!!

Date of stay: November 2022
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank James S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Renaissance Palm Springs Team, Guest Services / Front Office at Renaissance Palm Springs Hotel, responded to this reviewResponded December 3, 2022

Hello C4412EJjamess,

Thank you for staying with us. We appreciate your feedback!

Happy Holidays!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 28, 2022

My family and I stayed at this hotel over Thanksgiving weekend. We had adjoining rooms on the 5th floor. The room was clean as well as the pool area. The service was exception during check-in on Thursday (special shout out to Ian at the front desk!) He really made us feel so welcome and that our business was appreciated. My only complaints are the toilets in the lobby by the restaurant and the set further back were very run down. One toilet was taped over with a black trash bag. Also, they were quite under staffed at the pool on Friday. There we no towels by the pool for a couple of hours (and there were only a handful of people at the pool). Despite those two minor things, our stay was wonderful!

Date of stay: November 2022
1  Thank Amelia N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Renaissance Palm Springs Team, Guest Services / Front Office at Renaissance Palm Springs Hotel, responded to this reviewResponded December 3, 2022

Hello Quest259291,

Thank you for staying with us. We appreciate your feedback!

Seasons Greetings!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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