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Reviewed 24 June 2018 via mobile

I have arrived, and want to turn around and go home. Wish I had read the reviews. Huge jet tub in room. No one in their right mind would bathe in it. Small chair near bed with big stain on it. Water pitcher and ice bucket looks like it came from old folks home. Box of tissue in bathroom looks like it’s been used by several guests and torn. This is where people go when Motel 6 is full. I’m so disappointed. I paid so much to stay here for a nice quiet weekend from stress at work for my fiancé. I want my money back. No wonder there are no cancellations. If I can go back in time, and see what this place looked like in it’s hey day. I should’ve stayed at the Holiday Inn. I cannot, and will not recommend this place to anyone!!

Date of stay: June 2018
Trip type: Traveled as a couple
Thank NanciP1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle C, Manager at Pacifica Beach Hotel, responded to this reviewResponded 30 June 2018

Dear Valued Guest,

Thank you for completing the review regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a remarkable experience.

Sincerely,

Danielle C.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 13 June 2018

We stayed here for 4 days at the beginning of June for my granddaughter's graduation. One of the things that was irritating was the cover on the remote kept falling off- their fix-tape it! No elevators, and I have bad knees. The staff tried to accommodate-but weren't up to the task. I was told that they were going to do a renovation - it needs it. The shower was so small I could turn around, and that was it. I always wanted to stay here since my daughter lives in Pacifica - and at the cost for this place I would not again. Some of the tiles were cracked, the room needed to be painted also. The coverlet had spots on it, but because I had a sinus infection, and was sick the whole time we were there I did not complain or point this out. The room had a jacuzzi, and I rented this because I thought my husband might use it after helping with a renovation in our basement - WRONG! When doing the "renovation" I hope they remove the jacuzzi's which would give more room for a decent shower. My husband uses a sleep machine because he has sleep apnea - we asked for an extension cord for the machine, and were give a 3 ft cord. It was a good thing that I had a small extention cord in my bag for my computer. The staff tried to be helpful, but were battling against the tide. They give you tickets for the "free" breakfast at Puerto 27 the restaurant next door. The breakfast was the same every day. Tolerable, but nothing to write home about.
I've had dinner at Puerto 27 2 or 3 times previously, and the dinner was good, but the "Breakfast" lacking.

Date of stay: June 2018
Thank lizzie0244
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle C, General Manager at Pacifica Beach Hotel, responded to this reviewResponded 15 June 2018

Dear Lizzie0244 ,

Thank you for completing the review regarding your stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a remarkable experience for you and other guests in the future.

If I can be further assistants to you regarding your stay please contact the hotel and ask to speak with me. It will be best to talk anything over on the phone about any issues you would like to address.

We hope you will come back and see us again soon.

Thank you again for taking the time to complete the review.

Sincerely,
Danielle C.
General Manager
Pacifica Beach Hotel
650-355-9999

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 22 April 2018 via mobile

Came down for a vacation and had the time of our lives! Room was perfect including the jacuzzi tub! Hotel staff were extremely friendly! Especially Julian who works at the front desk. We asked for things to do and he listed off a few and we spent the whole day exploring his suggestions and had a blast! Beautiful views of the ocean and only a short walk across the highway to access the beach. We will definitely be visiting again!

Date of stay: April 2018
Trip type: Traveled as a couple
1  Thank Brittni B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle C, Manager at Pacifica Beach Hotel, responded to this reviewResponded 24 April 2018

Dear Valued Guest,

Thank you for completing the review regarding your stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a remarkable experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to complete the review.

Sincerely,
Danielle C.
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 16 April 2018 via mobile

This place is worse than Motel 6 for decor...room had overwhelming odor of paint fumes and front desk could not accommodate us with another room and charged us a full nights rent even though we were there 15 minutes! We booked with Expedia and could not cancel per their rules.

What a huge waste of time and money! Don’t bother booking here. I would give it a 0/5 if that was an option

Date of stay: April 2018
Trip type: Traveled with family
4  Thank Cathy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle C, Manager at Pacifica Beach Hotel, responded to this reviewResponded 24 April 2018

Dear Cathy G.,

Thank you for completing the review regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a remarkable experience.

Sincerely,

Danielle C.
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 8 April 2018 via mobile

The hotel is definitely dated, could be cleaner, but you can’t beat the views. Each room has a jacuzzi tub, and that’s the highlight of the room. Our room had access to an outside patio with access to the pool. The view was beautiful. The hotel is a great location when traveling The Central Coast of California.

Date of stay: April 2018
Trip type: Traveled as a couple
Thank TeresaLightle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle C, Manager at Pacifica Beach Hotel, responded to this reviewResponded 10 April 2018

Dear Valued Guest,

Thank you for completing the review regarding your stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a remarkable experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to complete the review.

Sincerely,
Danielle C.
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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