Our room was very nice, 302. It has a lovely ocean view, and lots of light from the tower ceiling with 8 windows. Upon entrance, it's five star. When you start using anything in the room, however, pieces of a star fall away a little bit at a time. For example, there was beach sand all over the foot of the bed and on the bed frame. The strings for the roman window shades had been repaired and rigged up a few times, requiring extra effort to enjoy the view. The in-room Jacuzzi didn't work when we tried it, so we called the front desk. After a while, the sweet front desk attendant came with a screw driver and got it to work...for 10 minutes. So, we went to dinner, came back and called about the Jacuzzi. The same dear front desk attendant showed up with her trusty screwdriver and fiddled around with it again until it worked. Ten minutes later, it shut down again. Such a disappointment. The whole reason we booked here was to have the jacuzzi. That said, the staff is incredibly nice. The place was quiet and clean, just a bit run-down in spots. The bed and pillows were perfectly comfy. The TV had cable, so I didn't miss RuPaul! The on-site restaurant, Puerto 27, is spectacular! And the location, across from the ocean, just can't be beat.

Floors dirty
Fire place doesn't work
Lamp doesn't work
Room was not full ocean view as promised - until we agreed to pay extra
Took our towels up to tiny pool where girls had been smoking in the INDOOR area.
They wouldn't replace our towels for morning - Said we had already used ours. No room service vice. Tiny shower. No extra pillows…