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Reviewed 16 September 2021

great hotel nice location perhaps registration could be more open to letting people know if what they have requested was available was a little disapointing to arrive and everything that you had requested was ignored

Date of stay: September 2021
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Review collected in partnership with this hotel
Thank garysbluewave
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Janine Chicourrat, General Manager at Portola Hotel & Spa at Monterey Bay, responded to this reviewResponded 16 September 2021

Hi garysbluewave,

Thank you for taking the time to write a review of the Portola Hotel & Spa. We're sorry to hear about your experience with requests. We appreciate your feedback, and use reviews on Tripadvisor to help improve our hotel.

Thank you again for your insights. We hope you had a wonderful time in beautiful Monterey, and look forward to welcoming you back!

Sincerely,
Portola Hotel & Spa Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 16 September 2021

We loved our room and the location of the hotel. We were very disappointed to find non-dairy powdered creamer for the coffee in the room, and no coffee in the lobby. The absence of coffee in the lobby was particularly unfortunate as the cafe was closed Mondays and Tuesdays, which meant leaving the building and walking the streets to find coffee.

Date of stay: September 2021
    • Value
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Review collected in partnership with this hotel
Thank Goinggreen77
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Janine Chicourrat, General Manager at Portola Hotel & Spa at Monterey Bay, responded to this reviewResponded 16 September 2021

Hi Goinggreen77,

Thank you for your review of the Portola Hotel & Spa on Tripadvisor. We're happy to hear you enjoyed the convenient location of our hotel. We appreciate your feedback on the availability creamer and coffee, and use reviews like yours to help improve our services and amenities.

Thank you again for your insights. We look forward to welcoming you back to Monterey soon!

Sincerely,
Portola Hotel & Spa Management Team

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Reviewed 15 September 2021

We arrived at night and did not know we were backed up to a very busy road. We did not sleep all night long and it ruined our full day in Monterey to do all the fun things we wanted to do. They did not have room service. All together we spent $3200.
For two regular rooms nothing special at all. My grandson‘s 11th birthday it was a big deal.

Room tip: Ask for an interior room. Not exterior it won’t be loud.
Date of stay: September 2021
    • Location
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Thank 12345beth
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Janine Chicourrat, General Manager at Portola Hotel & Spa at Monterey Bay, responded to this reviewResponded 15 September 2021

Hi 12345beth,

Thank you for your review of the Portola Hotel & Spa on Tripadvisor. We're sorry to hear that your experience with was less than expected. We appreciate your feedback, and hope you connected with our team so we were able to give you accommodations that better suit your travel needs.

Thank you again for your feedback. We hope you will consider the Portola Hotel & Spa next time you are in Monterey.

Sincerely,
Portola Hotel & Spa Management Team

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Reviewed 14 September 2021

We chose it because it was central to downtown Monterey and we are with our mothers and they wanted to be somewhere central. For the price we paid it was a mediocre hotel, stay at the Marriott nearby if you need a full service hotel

Date of stay: September 2021
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Review collected in partnership with this hotel
Thank TahoeBlue66
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Janine Chicourrat, General Manager at Portola Hotel & Spa at Monterey Bay, responded to this reviewResponded 14 September 2021

Hi TahoeBlue66,

Thank you for taking the time to write a review of your experience at the Portola Hotel & Spa. We're disappointed to hear your experience with us was less than expected. We appreciate your feedback, and use reviews on Tripadvisor to help improve our hotel.

We hope you still had a wonderful time exploring Monterey, and hope you will consider us next time you are in the area.

Sincerely,
Portola Hotel & Spa Management Team

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Reviewed 14 September 2021

What a great location! Nearby Monterey State Historic Park, restaurants, the wharf, Cannery Row —very convenient. Everything is within walking distance. With friendly and accommodating staff, we are looking forward to another stay! Nice job on decor and renovation. Thank you!

Date of stay: September 2021
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank MaddieY21
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Janine Chicourrat, General Manager at Portola Hotel & Spa at Monterey Bay, responded to this reviewResponded 14 September 2021

Hi MaddieY21,

Thank you for taking the time to write about your 5 star experience at the Portola Hotel & Spa on Tripadvisor. We're delighted to hear you enjoyed our newly renovated guest rooms, and our perfect location to Monterey's most popular attractions.

We look forward to welcoming you back to Monterey soon!

Sincerely,
Portola Hotel & Spa Management Team

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