This motel is completely over priced, I was shocked when we arrived and went to the front desk and said we did not want to stay as it was not as advertised. They would not refund my card so then followed a farcical debate over the next hour where I was given all manner of excuses, eventually after I called the booking website customer service dept I was told by the front desk manager that I could have a different room at a lower rate. It was that or no place to sleep and no refund. The next morning I asked to check the difference in price had been refunded and I was told the room was the same price and I was getting no refund. More arguing, a threat that I would call the police, I left the totally untrained desk operative to get hold of her manager and called back later that afternoon, at which point there was more waiting around, suggestions of paying in cash and my card being refunded later and all sorts of rubbish. I still don't have the correctly priced room invoice, the lady didn't know how to produce one apparently. Staff are untrained and can't do anything. Room was dirty, bed linen stained, lighting in entire room was hospital operating room/supermarket grade super bright LED with no bedside lamp which did not make the environment relaxing, breakfast a small selection of processed food snacks on a shelf in reception area. Weekend room rate extortionate. Makes a visit to Monterey very sour. Steer clear.
