We loved our stay at this Holiday Inn Express! Thank you for everything. Everything was great from the staff, room, beds, hot fresh breakfast daily!, the airport shuttle service is such a nice perk, makes getting to and from the hotel/airport nice and painless. The pool and Hot tub are nice as well. My only suggestion is that they invest in their pool chairs! (More loungers for those who want to lay out.) I would absolutely stay here again.
Dear Valued Guest,
Thank you very much for taking your time to share such positive feedback and we are so happy to hear that you enjoyed your stay with us here at the Holiday Inn Express Los Angeles - LAX Airport! We strive to provide excellent service to every guest and I will be sure to share your comments with our entire staff. We truly look forward to seeing you again the next time your travels bring you to the beautiful city of Los Angeles!
Our last day in The USA Tomorrow we fly back,so we thought it would be convenient to stay near the airport.The checking in was very unfriendly and the porter was even rude.We came with a rented car and he told us off for parking at the entrance.You have to pay here for parking and it’s not cheap $30 for 24 hours We went to look for a trolley,for our luggage,but there was none found.The porter told us that they were all in the peoples roomsNo trolleys for a hotel like this,is bad!!.The bar staff was very friendly though.We ordered some food and drinks,very tasty.The room has 2 beds,iron,safe,tv,toiletries hairdryer,fridge and a coffeemaker.So all you need.A comfortable stay was it not for some of the staff.
Dear Valued Guest,
Thank you for taking the time to express your thoughts and concerns. We take our guest's comments very serious and always strive to provide comfortable and friendly accommodations.Your review concerns me because we at Holiday Inn Express Los Angeles LAX Airport, don't have a bar and we never charge for parking. Our parking, breakfast, shuttle service and WIFI are complimentary at our property.
If possible, please call us and give your information in order to investigate this matter further.
Thank you very much,
Martha B.
Fantastic hotel, very welcoming staff. Room was serviced and clean and ac was brilliant. The Concierge Was very helpful. The view from window was Mac Donald’s and planes but what do expect near the airport. But no road or plane noise. Pool was small but nice. Local taxi reasonable priced and the hop on and off bus stops minutes from hotel.
Dear Valued Guest,
Thank you for sharing such wonderful review about our hotel. We are pleased to know that our hotel met all your expectations. Our staff works hard to provide the best experience to our guest and we are glad to hear we accomplished that with you. Hope to see you again on your next visit!
I stayed here twice in April 2019. The hotel was undergoing renovations in the lobby during both visits. We didn't hear any noise in our room. We found the front-desk staff to be friendly and helpful. Both rooms were clean. Very close to airport. 7-11 and McDonalds are a 1 minute walk. The breakfast was great and beyond what I expected (good coffee, cinnabons, pancakes, bagels, fruit, yogurt, good coffee). We enjoyed a dip in the pool and hot tub. My only complaint is the shuttle driver was rude and unpleasant.
We would like to thank you for taking your time to provide us with your Feedback!
The staff are delighted with great comments.On behalf of the hotel, I'm sorry we fell below your expectation about our shuttle driver. We value and appreciate your feedback. It was our pleasure to accommodate you during your recent stay with us. We look forward to welcoming you back.
It is located like 8 minutes from the airport. The hotel is lobby is not in a good shape. The lobby is so basic. The rooms are good and the beds are comfy. They do have a shuttle service to the airport.
Thank you for your feedback regarding your stay at Holiday Inn Express Los Angeles - LAX Airport. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. On behalf of the hotel, I'm sorry we fell below your expectation regarding the construction area. We will address these concerns. We hope you give us a chance in the future to show you how great our hotel is.
