Honestly, I never take the time to write reviews, but I know they are very helpful, that's why I do. When we got to the lobby to check in, there were already three guest there. One of those guest was being attended by the front desk young girl, in the badge she was wearing I saw that her name is Valery V, the guest was yelling at the front desk because he did not want to pay the deposit of 200 dlls in cash, the young girl was very kind and without yelling, she explained to the guest that the deposit was refundable as long as he did not do any damage to the room, this person got angry anyway, yelled at her and left hitting the door, and I make this review because I saw many others who said that the front desks were rude, and I want to assure you that this is completely false. The young girl never exploded, and one might think that a teenager would react very badly in a situation like this since teenagers tend to be temperamental, but she wasn't like that. After that, the young girl was very sweet and kind to the rest of us who were waiting to check in, she was very attentive, we saw her twice in the parking lot, she brought towels to some rooms, and she brought coffee to our room for my husband and I . In the same way, in the morning we saw a housekeeper, and she was very kind to us, she didn’t speak English, but she gives us the “good morning”. And at the morning the front desk that checked us out was also very kind, she looked a more older than the other front desk, she had red hair and tattoos, and she was a little more serious than the front desk young girl but in the same way she was very respectful. The person who hires the staff really deserves a congratulations, and please don't be prejudiced, really my husband and I when we saw a teenager in charge of a lobby really doubted if that girl knew what she was doing, but of course she did, I think that in her place I would have yelled at that man to go to hell, and don't get carried away by bad comments, the staff is not bad, what is bad is the treatment that the clients want to give the staff. My only recommendation is to hire a guard, at night my husband and I went out to dinner and returned to the hotel at 1 am and saw that there was a woman at the lobby, and honestly is great that we can get help at the lobby at anytime but at the same time is so dangerous for the women to be there during the nights without a guard