One last comment. I booked over the phone and teh rate I paid was different then what was quoted. I feel that the rate was higher than what I got for the room. As for just needing a place to stay for the night, it was aduaquate, just felt that it was a little high for what I got.
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I had to tell the staff they were trying to charge me 10x the amount of the room before they locked my card and I had to pay cash. They then got mad because they didnt believe me the tv didnt work :/.
Dear guest, We are very sorry to read your review of our hotel. It certainly does not sound as if you had the experience that we strive to provide for our guests, and we apologize that our hospitality and attention to details left something to be desired on this occasion - this is very unlike us. At Travelodge Fresno Convention Center, we usually receive numerous compliments for our professional, helpful and friendly staff, and we are sorry to hear that you did not experience the same level of service excellence that we are known for. We also regret the issues that you describe with your card and the TV. Your comfort and satisfaction are of the utmost importance to us, and we have taken your feedback on board for the betterment of the guest experience. We will further ensure that our staff is aware of your impression, and see to it that we provide better customer service moving forward. It is disappointing if a guest leaves with less than first-rate experience - this is very unlike us. We know we can do better, and it would be an honor to have another chance to change your perception and delight you with the top-notch stay that the vast majority of our guests usually have with us.
Best Regards,
Travelodge Fresno
Customer Care Team
Unbelievable that I paid $90 after taxes and fees for this room. Didn't expect grandeur, but did expect safety and cleanliness. Neither of these were delivered. Room was filthy: cigarette burns on walls (non-smoking room), large crack in wall, filthy bedspread, stained and dirty chair, filthy walls (possible dried loogie looking, dirt, dried blood, poop), ripped off door frame with no chain for lock, wet towel on room on arrival. Outside brings thought of movies with pay by the hour hotels. Hot breakfast was promised. Reality included frozen waffles, toast, coffee, hot water, Little Debbie muffins, opened gallon of milk for all to handle. No juice, no fruit, no hot prepared items (as promised during booking). Beware... not safe or clean.
Hi Kathy, We appreciate your candid and detailed feedback, many thanks. We are sorry that so many aspects of your stay disappointed you. We will review in detail all of your comments with our management team, and we will investigate what actions we can take to improve our future guests' experiences with us. Again, we really appreciate your constructive review, and we hope that you might enjoy a better stay with us in the future.
Best Regards,
Travelodge Fresno
Customer Care Team
Everything else in town was sold out, so we unfortunately ended up here. Started out with a later check in, so we rang and rang...and rang...the buzzer at check in....nothing. Banged on the door and window...still nothing. Finally called the front deck phone number and a grumpy lady came crawling out of the back room in pajamas and socks. She was a terrible and rude lady throughout the whole 30ish min check in process. I have no clue why it took so long and why she was so rude. We were standing outside freezing our rear ends off the whole time, too. Finally got checked into our 4 rooms. (There were 4 of us total). Got to the rooms and almost fainted. So nasty. There were long hairs in the bed, non vacuumed floors, a freaking blood stain on the ceiling! The whole room was a wreck. Then my tv turned off randomly and it says that my receiver is currently off...hmm. I’m sleeping in my clothes tonight because I’m honestly terrified to lay in this (horribly uncomfortable) bed. Never again!!
Thank you for taking the time to detail the issues that you encountered during your time at our hotel. It certainly sounds as if we missed an opportunity to deliver a great room and great service to a guest, and we apologize. We will ensure that the relevant lessons have been learned, and that future guests enjoy a better stay.
Best Regards,
Travelodge Fresno
Customer Care Team
it was not what we expected, the location was perfect but the rooms , service..was not good at all , they advertised free breakfast, that was a joke it was not good at all. We won't recommend to nobody to stay there!!
Hi Cindy, We are sorry to hear that our hotel was not entirely suitable for your needs and expectations. We are very pleased to provide visitors to Fresno with an option of clean, comfortable accommodation at a reasonable price, and the majority of our guests enjoy wonderful stays with us. It is a shame our property was not what you were looking for, but we appreciate you choosing to stay with us on this occasion.
Best Regards,
Travelodge Fresno
Customer Care Team
Basically ok. Had plumbing problems...Slow tub drain,and leakey bathroom faucet. For almost same price, would recommend Doubletree or Radison if space is available. The room was fairly clean, but had carpet cleaning smell...ick.
Hi Jeff,
Thank you for taking the time to review your stay at our hotel, it is good to hear that you had a reasonable stay. We are sorry for the issues that you encountered, but we hope to remain your hotel of choice in this area.
Best Regards,
Travelodge Fresno
Customer Care Team
