Stayed for a business trip. As a globalist with the lounges closed Hyatt has been giving different options to accommodate the lack of a lounge. When I checked in there was no acknowledgement of my globalist status or of what is provided in lieu of a lounge. Long story short after speaking with three people and given different responses to the gloabalist award, I was finally given a voucher for the use in the cafe. It’s not a huge deal but all of the other Hyatt’s I have stayed have seemed to appreciate my business and that I still managed 60 plus nights during Covid.
The reason I have chosen TripAdvisor for the review is that I was sent an email by the hotel GM prior to my stay to ask that I contact him with any issues. I did reply to his email after my stay and two weeks have passed with no reply.
I love Hyatt and this hotel has great rooms and is convenient for my business needs. There is one staff member named Don that is incredible. If Don had been working during my stay I don’t think any of the issues I had would have taken place.More
- Free Wifi
- Fitness center