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Reviews (826)
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Reviewed 21 May 2017

At first I did not have a desk light or power for my laptop. I got down on my hands & knees and located the power strip which had been unplugged. The shower faucet broke when I pulled on it. I did not have tools and there was no time to call for help. I managed to accomplish a temporary fix. The elevator was a little scary. It's noisy and shakes during ascent and descent. And last, the courtesy shuttle from the airport to the hotel was a 40 minute wait. When I called the hotel after 30 minutes, staff did not seem to know when it would arrive. When the van finally arrived, the driver was on his cell phone and did not assist with my bags. The rate was low; next time I will pay more and stay somewhere else.

  • Stayed: May 2017, traveled solo
    • Value
    • Sleep Quality
    • Service
Thank GlobalPete2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
agmanager2016, Manager at Crowne Plaza San Francisco Airport, responded to this reviewResponded 23 May 2017

Thank you for taking the time to write about your stay. We are sorry to hear you had a less than pleasant stay with us. I have addressed your shuttle issues with the shuttle company manager. Our housekeeping manager spoke about the power strip and faucet with our room attendants at their morning meeting. We regret this impacted your experience.

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Reviewed 20 May 2017

This property has newly remodeled rooms and lobby, both of which have been done really well with the exception of the old ceiling tiles in the bathrooms were not replaced for some reason...that's the only sign that the property itself is not brand new. Free shuttle to SFO airport leaves every half hour. Restaurant and bar have good selections and tasty food. There is currently road construction in front of the hotel which has temporarily changed the way to enter the property, so pay attention to signage not what your smartphone tells you to do. The construction is not a noise factor when staying here, so no worries on that.

Room Tip: Odd numbered rooms will have afternoon sun and a good sunset view over the nearby mountain.
  • Stayed: May 2017, traveled on business
    • Value
    • Rooms
    • Service
2  Thank SuwaneeDad30024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon B, Front Office Manager at Crowne Plaza San Francisco Airport, responded to this reviewResponded 27 May 2017

Thank you so much for your feedback about your recent stay. We're so glad you appreciate the remodel, it's something we've put a lot of effort into. The road construction should be complete by the end of summer, so we hope you'll come visit again.

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Reviewed 16 May 2017

Stayed here to catch early flight and left early am for airport 5am and left my computer. Staff was excellent in helping me retrieve it! Will stay here again and the rate was reasonable. Free shuttle to SFO leaves e3very 30 minutes.

  • Stayed: May 2017, traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank GPSMike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
agmanager2016, Manager at Crowne Plaza San Francisco Airport, responded to this reviewResponded 20 May 2017

Thank you very much for your compliment on our staff. We are glad you were able to get your computer back. We look forward to your return.

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Reviewed 13 May 2017

We were on the 10th floor in a nice upgraded room. Well appointed nicely furnished room. They have a nice restaurant and bar on the main lobby. Although this time we didn't use. Because we were going to the airport and eat breakfast in the international Lounge, while waiting fir our flight. And we would be eating on the plane after take off.
But we have used this facility before. It is one of our 1st choices to stay in our International travel out of SFO.

Room Tip: The rooms are pretty well insulated from outside noise. Obviously the higher floors reassure you of sleep Quality.
  • Stayed: May 2017, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Dawei13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon B, Front Office Manager at Crowne Plaza San Francisco Airport, responded to this reviewResponded 16 May 2017

Thank you for sharing with us about your experience. We're happy you chose to stay with us again, and would love to welcome you again on a future visit.

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Reviewed 12 May 2017

Spent an overnight here at the Crowne Plaza, on our way to join a cruise. The Cunard staff could not have been more helpful, they were all so nice and friendly.
The hotel was excellent our room was large and very clean, staff were excellent and our breakfast was delicious a very varied buffet, our evening meal was also very good.
Would have no hesitation in going back as everything was perfect.

  • Stayed: April 2017, traveled with family
    • Location
    • Rooms
    • Service
Thank Ipl255103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon B, Front Office Manager at Crowne Plaza San Francisco Airport, responded to this reviewResponded 15 May 2017

Thank you for sharing with us about your experience! We're thrilled that you were happy with your stay, the staff, the room, and the food. We would love to welcome you again on a future visit.

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