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Reviewed November 20, 2020 via mobile

From the time I arrived I was greeted. Pedro at reception took care of my needs. I was upgraded from a premium suite to a ocean front suite. Alexander the bellman was wonderful. Bojan my personal concierge greeted
me and gave me a tour of the resort and gave me his number where I Could reach him when I needed something. He contacted me everyday and checked on me and took care of my needs. He made sure he checked on me throughout the day and before his day ended. Edwin Head Butler greeted me and I was given his number that if I needed anything I
could contact him. Love Edwin! He was very polite and engaging. Even
when he wasn't working and I wanted champagne delivered to my room he made sure I got my champagne and what I needed. He never made me feel like I was a bother, he was always happy to be of service and I
could feel it! Edwin and Bojan went above and beyond! The service
they provided was impeccable! My suite was amazing with a beautiful oceanfront view. Housekeeping did a wonderful job cleaning it
everyday. Zest restaurant food was great! The service was always
good at Zest. Enrique the waiter at Zest was always polite,
friendly, attentive, and provided excellent service. Verdello the
Italian restaurant was amazing! Love the atmosphere and decor. Let
me tell you they served the best chicken parm I have ever had! The
food at this resort was very delicious and organic which I love. My spa day at Vessa spa was one to remember. Best massage by my
masseuse by far at any resort I have stayed! The facilities at Vesa
spa was tranquil and relaxing it felt like I was in Bali while
relaxing by the outdoor section of the spa. Beach was beautiful. I
ordered room service alot and the food was excellent. Fransico the
waiter at sugercane restaurant was great. The food was delicious at
the Spacewalker restaurant. My waiter Radi provided the best
service. He was very attentive, he engaged, and provided excellent
service! The grounds and facilities at this resort were well kept
and all the staff was great! At the Presentation Janet, Janet's
Boss, and Belinda were excellent. They were friendly and very
helpful! Love Janet! I connected with her and she has a beautiful
spirit not to mention a beautiful smile. Janet's Boss was great and
also have a beautiful spirit. Belinda has a voice of an angel and was great. I recommend this resort to everyone looking for relaxation, peace of mind, excellent service, great food, and
excellent quality!

Date of stay: November 2020
Trip type: Traveled solo
2  Thank ioniePeart
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karisma Hotels, General Manager at Nickelodeon Hotels & Resorts Punta Cana, responded to this reviewResponded November 21, 2020

Dear ioniePeart,

Thank you for your wonderful review of your experiences at Nickelodeon Resort Punta Cana , it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience.

Splendid experiences should begin from the moment you arrive till the moment you depart and we are happy to hear you encountered just this.

There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit.

Thank you again and we look forward to your next visit to the Nickelodeon Resort Punta Cana.

Kind Regards
Hotel Management


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 4, 2020

We can not say one bad word about this resort. We visited in December 2019 for our honeymoon. Our room was of high standard, plenty of space and cleaned every day to perfection! On arrival we had complimentary chocolates and champagne! Plenty of options for 24 hour room service. Always plenty of loungers available on the beach to sit back and relax. All staff were very attentive and nothing was too much trouble, when walking around the resort they would always greet you with a hello and a smile. Gazebos dotted around the resort with staff available to speak to for advice or to book treatments or day trips was very handy! We visited the spa twice and received a 5* service, recommend the full body massage and use of the hydrotherapy before hand was an added touch.
Great entertainment in the vino vino bar and a big thank you to the bar staff for their excellent service including the bar staff outside in the plaza at the pop up bars
Great selection of restaurants to suit most people's needs we made sure to visit each one.
Sports hall and sport activities held each day, archery was good fun!
Everyone made our time at tui sensataroi very special and memorable and will definitely recommend. Thank you!!

Date of stay: December 2019
    • Sleep Quality
    • Rooms
    • Service
2  Thank Empkr19
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karisma Hotels, General Manager at Nickelodeon Hotels & Resorts Punta Cana, responded to this reviewResponded October 5, 2020

Dear Empkr19,

Thank you for your recent visit to the Sensatori Resort Punta Cana and the wonderful feedback you’ve shared with the TripAdvisor community.

We are thrilled to know that we were able to meet your expectation with regards to your accommodation and our hotel facilities. We work hard in creating a truly memorable experience for each and every guest, so it brings us great joy to know our team went the extra mile and that they had such a positive impact on your vacation experience.

We truly appreciate the five-star rating you have generously bestowed on us and we hope to have the honor of hosting your stay once again in the near future!

Kind Regards,
Your Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2020 via mobile

We reviewed this resort last year. We revisited in December 2019 and we recommended to anyone, really! Great for families the beach is great for a swim. The pools are great for children. The sports centre is well equipped. Plenty of room for everyone. Adults only area is chilled with pools for adults. If you can book swim up it will add extra style and style to your holiday. All staff are great. I have to thank once again the girls from play house made our son feel very special again. The vibe throughout the resort is very relaxed. Restaurants are great food plentiful and tasty. Entertainment day and night is up there with the best resorts we visited. Elevating the Sensatory brand to new heights. Machuca everyone!

Date of stay: December 2019
Trip type: Traveled with family
4  Thank blavvva
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karisma Hotels, General Manager at Nickelodeon Hotels & Resorts Punta Cana, responded to this reviewResponded August 20, 2020

Dear blavvva

Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation.

We are thrilled to know you had such a wonderful stay at Sensatori Resort Punta Cana and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to the beautiful Island of the Dominican Republic.

Kind Regards,
Your Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2020

Holiday made extra special by Kenny at the beach bar
Travelled with our friends one of whom had a birthday whilst visiting
Great experience
Would absolutely recommend
Brilliant for a winter break
Loved all the restaurants
The steak in the Italian was a particular favourite

Date of stay: November 2019
    • Location
    • Cleanliness
    • Service
3  Thank NSNOETID
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karisma Hotels, General Manager at Nickelodeon Hotels & Resorts Punta Cana, responded to this reviewResponded August 10, 2020

Dear NSNOETID

Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation.

We are thrilled to know you had such a wonderful stay at Sensatori Resort Punta Cana and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to the beautiful Island of the Dominican Republic.

Kind Regards,
Your Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2020 via mobile

Nothing short of amazing! To date this is THE best all inclusive I have ever been to. There are so many food options to choose from, each of them very high quality. Our favourite place to eat was Brgrs PH. Also loves to the little cafe shop that serves iced coffees.

Definitely advise anyone going to make sure they get a programme of activities on arrival; we often stumbled upon planned events like whole hog roast or a b-list UK celebrities singing in the auditorium lol both were great but would have been better if we knew knew and planned it into our day.

If you were thinking about going just go!

Date of stay: September 2019
Trip type: Traveled as a couple
1  Thank HalfHeartedTraveller
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karisma Hotels, General Manager at Nickelodeon Hotels & Resorts Punta Cana, responded to this reviewResponded July 27, 2020

Dear HalfHeartedTraveller

Thank you for such a wonderful review and for sharing your experiences with the Trip advisor community. I’m sure your review will help many with future vacation choices.

It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.

We hope that Sensatori Resort Punta Cana will be your preferred resort for your next visit to Punta Cana and the Dominican Republic.

Kind Regards,
Your Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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