From the time I arrived I was greeted. Pedro at reception took care of my needs. I was upgraded from a premium suite to a ocean front suite. Alexander the bellman was wonderful. Bojan my personal concierge greeted
me and gave me a tour of the resort and gave me his number where I Could reach him when I needed something. He contacted me everyday and checked on me and took care of my needs. He made sure he checked on me throughout the day and before his day ended. Edwin Head Butler greeted me and I was given his number that if I needed anything I
could contact him. Love Edwin! He was very polite and engaging. Even
when he wasn't working and I wanted champagne delivered to my room he made sure I got my champagne and what I needed. He never made me feel like I was a bother, he was always happy to be of service and I
could feel it! Edwin and Bojan went above and beyond! The service
they provided was impeccable! My suite was amazing with a beautiful oceanfront view. Housekeeping did a wonderful job cleaning it
everyday. Zest restaurant food was great! The service was always
good at Zest. Enrique the waiter at Zest was always polite,
friendly, attentive, and provided excellent service. Verdello the
Italian restaurant was amazing! Love the atmosphere and decor. Let
me tell you they served the best chicken parm I have ever had! The
food at this resort was very delicious and organic which I love. My spa day at Vessa spa was one to remember. Best massage by my
masseuse by far at any resort I have stayed! The facilities at Vesa
spa was tranquil and relaxing it felt like I was in Bali while
relaxing by the outdoor section of the spa. Beach was beautiful. I
ordered room service alot and the food was excellent. Fransico the
waiter at sugercane restaurant was great. The food was delicious at
the Spacewalker restaurant. My waiter Radi provided the best
service. He was very attentive, he engaged, and provided excellent
service! The grounds and facilities at this resort were well kept
and all the staff was great! At the Presentation Janet, Janet's
Boss, and Belinda were excellent. They were friendly and very
helpful! Love Janet! I connected with her and she has a beautiful
spirit not to mention a beautiful smile. Janet's Boss was great and
also have a beautiful spirit. Belinda has a voice of an angel and was great. I recommend this resort to everyone looking for relaxation, peace of mind, excellent service, great food, and
excellent quality!