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Petra Sella Hotel
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Reviews (328)
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All reviewsfriendly helpful peoplegreat hotelmiddle eastern breakfastfront officetour guideturkish bathminutes by caran enjoyable stayafter a long dayhotel is cleanstaying at this hotelbreakfast was deliciouslocal foodminute drivewadi rumthe hotel staffhotel restaurant
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30 - 35 of 329 reviews
Reviewed 3 weeks ago via mobile

On arriving at the hotel I was a bit disappointed with the hotel and room as the reviews on trip advisor had been so favourable.

My husband is 5ft11 and slim yet as the bathroom was so small ridiculously enough he could not sit on the toilet. After management said they could not move us to a room with a bathroom with more space we said we would need to check out as not being able to use the bathroom was not acceptable. We asked for a refund for the 3 remaining nights but the owner was very rude and refused a refund. We checked out of the hotel and went to stay elsewhere. Management still have refused to refund us for the 3 nights we did not stay there.

I am really confused why other people have left positive reviews, I wonder whether the reviews are really genuine. I did notice when searching for another hotel to move to the rates at the Petra Sella hotel were £40 per night whilst we had paid over £80 per night. Maybe it is people that have found very low rates that have stayed there that have left the good reviews.

Stayed: March 2018, traveled with family
1  Thank Celeste N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

We take two room and we stay for only one night. The room was so clean and very lovely view we try the jordna food there and it was very tasty. It's very good location not far from Petra only two minutes by car. Our guide in Petra naheth he is full of experience and we had a good time with him. It's very highly recommend it

Stayed: April 2018, traveled with friends
1  Thank al sayed a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
naheth m, Guest Relations Manager at Petra Sella Hotel, responded to this reviewResponded 3 weeks ago

Dear guest sayed a,
Thank you very much for this kind participation. We were pleased with your beautiful and positive words about our Property and the services provided, which have won your admiration and satisfaction. We hope to see you again soon. You have all our respect and appreciation.


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

A decent hotel at a convenient location. Very clean rooms and an excellent breakfast. Unfortunatelly we had a room without a view (not recommended). an excellent choice if you are looking to stay over for a night or two to visit Petra

Room Tip: select a room with a view otherwise you will be facing nothing
  • Stayed: March 2018, traveled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank Konstantinos_Protos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
naheth m, Guest Relations Manager at Petra Sella Hotel, responded to this reviewResponded 3 weeks ago

Dear guest Konstantinos_Protos,
I am really glad to see your perfect rating and read your positive feedback. We hope you had a good time with us and that our services and offerings were to you expectations.
You’re always welcome to come back and we hope you will consider visiting Petra Sella hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

We stayed at this hotel last week and overall had a good experience.
The staff is friendly and makes you comfortable. Special mention for front office staff Ahmad and Nahad.
The breakfast is quite good and has decent variety. The hotel is also very close to some wonderful nice-priced eateries.
But it is a little farther away from the actual Petra site. You need to cab it to and fro to the Petra entrance.
Just two points for the hotel management to look in to. (1) We had a little bit of a problem with the air conditioning as it wasn't cooling the entire room (we had a three beds' room). (2) And we had a problem with running hot water, which was not available through the day. We had hot water only in the morning.
Apart from these two small glitches, we would highly recommend the hotel.

  • Stayed: March 2018, traveled with family
    • Value
    • Rooms
    • Service
1  Thank samir s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
naheth m, Guest Relations Manager at Petra Sella Hotel, responded to this reviewResponded 3 weeks ago

Dear guest samir s,

We thank you for taking the time in sharing your feedback about your stay at Petra sella hotel . We are glad that you enjoyed your time and that found everything to your liking.

Please visit us again. The team and I will be delighted to welcome you back. You always have a home at Petra sella hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

You are welcomed with great smile and warm hospitality in this hotel. Great staff especially Mr Naheth, he made sure we are taken cared of and all our needs are satisfied. We were just one day in Petra but our stay in this hotel made it more memorable. I w

Stayed: March 2018
1  Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
naheth m, Guest Relations Manager at Petra Sella Hotel, responded to this reviewResponded 3 weeks ago

Dear guest Lisa S
I am really glad to see your perfect rating and read your positive feedback. We hope you had a good time with us and that our services and offerings were to you expectations.
You’re always welcome to come back and we hope you will consider visiting Petra Sella hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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