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Los Corales Beach Resort and Spa
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Reviews (15)
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4 - 9 of 15 reviews
Reviewed 4 weeks ago via mobile

Cambiar a español

We found this hotel in Punta Cana and we thought it was great, we had a great time, we were very well looked after and the rooms were very nice and spacious, we would really visit them again.

Stayed: March 2018, traveled as a couple
3  Thank ubys0212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2018

Worst experience after online booking in my life.

This place is not really called "Los Corales Beach Resort & Spa". This is a click bait name. The accommodation is actually an (at best) mediocre holiday apartment located in a condominium complex called "Resedenciales Los Corales". Keep this in mind, when trying to find it by taxi, because neither the local driver nor the staff recognized it by the description "Beach Resort &a Spa". (If you're smart enough to do your homework before booking this place, you won't have the trouble to find it because you'll either refrain from booking in the first place or cancel as long as you have the chance).

The apartment itself was nothing like the pictures. It had old furniture, a very uncomfortable bed, thin walls and was rather poorly kept.

The most outrageous experience was, however, was that the staff made us sign a document upon arrival saying that we were satisfied with the accommodation and refused to accept amendments to the document despite our expressed dissatisfaction. At first we refused to sign that statement without certain caveats (please refer to the photo section), which caused a very rude reaction from the management. They literally rattled at the door and threatened to kick us out of the apartment if we didn't sign the document. As we had no SIM cards working in the Dominican Republik we needed the wifi at the apartment to find a different accommodation for the next day, so we decided to sign in order to ease the situation.

After all, the only decent thing about this place is the breakfast. Note carefully though that the breakfast was not provided by the accommodation itself. Instead we received vouchers for Café Joy. It is located within the same condominium which - as I mentioned before - is called "Resedenciales Los Corales" and not "Los Corales Beach Resort & Spa".

Room Tip: Stay away! This is neither a resort nor a hotel. If you're looking for a holiday apartment, you'll easily find better options for less.
  • Stayed: February 2018, traveled as a couple
    • Location
    • Sleep Quality
    • Service
3  Thank Eike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2018

We stayed there in February 2018 and had a horrible experience! This place is a complete fraud as it is NOT a RESORT nor a HOTEL! It took us 60min to find the location as there was no reference in google maps nor any sign. When we arrived, we understood why. It's a FAKE NAME! It doesn't exist! Do not believe in the pictures.They do not reflect the reality of what you find.

They also charge for the electricity and request a security deposit (which makes sense if it was advertised for what it is: an old apartment to rent it out)! In addition, when we tried to complain to management, they were extremely rude, unprofessional and charged us for everything even though we canceled the second day and expressed how frustrated we were.

Room Tip: It's not a hotel!
  • Stayed: February 2018, traveled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank Isabel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 4, 2018 via mobile

What I saw on booking wasn’t the same I found at the apartments....
I stayed only two nights for 200$ plus I paid electricity 15$
The place wasn’t clean at all and it had a bad smell
Found cockroach in the kitchen
The stuff were friendly however is not only what you need when on vacation
Breakfast at joy was great and there is a nice Italian restaurant
The only good thing is the beach

Stayed: February 2018, traveled solo
4  Thank Mimi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 24, 2018 via mobile

Some indications (among lot of others ...) :
- Payment at check-in and not at check out (as usual). Maybe to ensure that you won’t leave before the end or you won't pay less because services are not honored.
- We didn’t have a decent presentation of he hotel and when we asked the day after (because we saw some people having it), they told us that everything is on the website. NO IT’S NOT !!!
- On that subject lot of things are mentioned on booking.com but not available as usual hotel.
- Swimming pool is public.
- Safety box was useless upon arrival
- TV didn’t work for several days
- 4 ringed gas hob ? ... no ! Only 2 can be turned on, but fire too small, so useless.
- Housekeeping not done properly ... we found potato chips on the floor upon arrival ... and hair of the former client on toilets (we showed those things to the hosts and they admitted and apologized ... sorry but if only it was occurred once !?!)
- In the bathroom, it smelled very bad.
- We didn’t authorized children to take a bath, because of moisture ... see picture !
- Cherry on the cake : we were near a restaurant who played music until 3/4 am everyday. And as the windows are made of wood and no double glazed windows, we couldn’t sleep until music stopped every night.
- Light in one of the sleeping room didn’t work ... observed personally by the host ... sorry again to say that but it was not fixed at all ... so we needed to manage that by our own during the stay
- One of the host told us that a lot of housekeepers were on holidays (low staffing levels) ... so what ? Did we pay half of the price to have half of the services ? NO !!! This is adding insult to injury !!! Leading a hotel is a serious job, it can't be an improvisation !!!
- Be careful you need to pay the electricity... NO IT IS NOT MENTIONED ANYWHERE WHEN YOU BOOK THE ROOM !
- Look at the picture and compare them to the one provided by the hosts.

Stayed: January 2018, traveled with family
5  Thank hynnah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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