We stayed one night at the Oriental and we liked it! The staff was very friendly and the fire dancers put on a great show. My family had dinner at one of their restaurants and they were able to accommodate all 16 of us. We ordered various dishes and all were delicious! The infinity pool with a view of the Mayon is also very nice.
They also have a free shuttle that took us to the airport which is very convenient. I would stay here again next time we come back to Bicol!
2 years ago I stayed here for a fortnight and really enjoyed it.I reccomended it to my brother and stayed there one night.instead of 3 restraunts open there was 1 this restraunt had no beer for 2 days. The evening meal we had was chaotic. My guests had finished their main courses before I started and I had to ask where my meal was.couldnt find wait staff to order desert and drinks and had to go to bar to order. Whole meal took over 2 1/2 hours . Far to few staff. Seems they have a new hotel in the centre of Legazpi.very disappointed.
Dear ohngC2246GA,
Thank you for taking the time to share your feedback.
While we wish you had a better experience, it is feedback like this that we learn from and use to improve.
We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.
We will be investigating these concerns and we will do the necessary. Furthermore, you may email me at ramil.agne@theorientalhotels.com should you wish to discuss further.
We are looking forward to your next visit, I can assure you that we will do our best to give you the great hotel experience you had with us before that so many of our guests have grown so fond of.
Sincerely,
RAMIL A. AGNE
Operations Manager
This hotel is a disappointment now 2 years later
Great for the views, close to CBD and airport
I admit that cyclones and circumstances have damaged some of the infrastructure and renovations are happening to rooms and public areas.
The restaurant badly needs a rethink! - gone are the chefs doing live cooking and all the buzz - just below par offerings, some of it should be hot and is cold and unappealing and some dishes run out and not replenished - no staff checking - you have to tell them.
No live music in the restaurant anymore - there used to be.
There used to be a large open room near reception with comfortable lounge chairs and a pianist - great for guests to relax - this area is all closed in and unappealing.
There is new management here who is making a difference and getting things done - a long slow climb back to its former glory.
I can only hope that in 2 years time when I visit again that this Hotel is grand again.
Please.
Dear Mr. markwI6918VT,
Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve.
We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.
I will be personally looking into these concerns you highlighted and will do the necessary.
We still have live performance/music in the restaurant actually during buffet (Wednesdays, Fridays and Saturdays). I will be checking why there is none during your stay and our apology for any inconvenience.
Please feel free to email me at ramil.agne@theorientalhotels.com if you wish to discuss further.
Sincerely,
RAMIL A. AGNE
Operations Manager
First of all we booked this hotel thinking that the pictures look appealing and modern. But we were very disappointed when we got there. The first room given to us was a joke, the ceiling was full of molds and the veranda was very dirty. I complained and we were transferred to another room, which was better, but the glass shower door was lacking, making the whole bathroom wet, including the area where the toilet is.
When we were about to eat breakfast one morning, we couldn´t find a clean table, and the funny thing was, only four tables were occupied that time, the rest were full of dirty plates left by other guests. And some items at the buffet section were not refilled.
It is sad because the place has a potential but the lack of common sense and responsibility among the management and staff is ruining its potential.
Dear Ms. Evelyn,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.
We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.
I will be personally looking into these concerns you highlighted and will do the necessary.
Feel free to email me at ramil.agne@theorientalhotels.com if you wish to discuss further.
Sincerely,
RAMIL A. AGNE
Operations Manager
We spent new years eve here at the oriental and yes the experience was superb! Will definitely come back 😍 special mention to my good friend Jayson Medina for the good service given to us while we are staying at the hotel. Thank you all 👍🙏
Dear jeccab2020,
Thank you for the great review of our hotel!
We are glad that you enjoyed your stay and hope to see you again very soon.
We will send your regards to Mr. Jayson Medina.
Sincerely,
RAMIL A. AGNE
Operations Manager
