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Ken J

Not value for money

1.0 of 5 bubblesReviewed Apr 11, 2024via mobile
We booked into this hotel because it had a bar and a pool for us all to relax. However, the pool wasn’t open because there was no chlorine in the pool and it was dirty. The hotel doesn’t allow alcohol in the hotel so you could order a nightcap before going to bed. The bar around the pool closes at 10pm and wasn’t well stocked.

Not value for money.
Date of stay: April 2024
Room Tip: Avoid this hotel
Trip type: Traveled with family
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Reviews (49)
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Reviewed November 21, 2023

unfortunately had a very bad experience with the hotel. i booked the hotel for 2 nights and was expecting a better service from the hotel. first night i had my dinner and some drinks at the bar of the hotel which i put an order of pizza and took them more than 40 min to prepare considering 3 follow-ups that i did.
breakfast is extremely disappointing. i asked for an omelet which initially they told me that they dont make omelet. was never served. i believe for the price they are charging this service is very terrible. 2 viands for breakfast? no bread? can't even ask for an omelet? im not sure how are the other hotels in the area but i think this service is comparable to a cheap motel in manila.

Date of stay: November 2023
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank Hamid A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 25, 2023 via mobile

Room was ok- no view of Mr Mayon from our window. No refrigerator in room. Electronic locks were difficult to open. Noise from the street very loud; best to get room facing creek.

We were not told that hotel is pet friendly. So two dogs were loudly barking in one of the rooms on our floor. Late at night and early morning. I just feel like we have our rights too as paying customers for a restful sleep.

There was ample parking In the back.
Breakfast was ok- no fruit and bread. And by 8:30am - food was already cold.

Best thing about this hotel was the spa. We were very happy with the cleanliness and service.

Date of stay: August 2023
Trip type: Traveled with family
Thank mamabelz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 13, 2023 via mobile

One of the best boutique hotels we have stayed in the Philippines. The staffs are amazing, the food was great, the accommodation is very relaxing. We also tried their spa- very relaxing too. We also had a nice view of Mt. Mayon- the most photographed Volcano in the World.

Date of stay: March 2023
Trip type: Traveled as a couple
Thank NathanaelN30
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 2, 2023 via mobile

I booked this hotel last minute. I was planning to book a different one but my former student offered this with a discount so I grabbed it.

It was a good decision! The room was spacious, clean. The bed, comfy. There's a buffet breakfast. The parking was also huge.

One area for improvement is that i think they should improve the taste of their food. I mean, it's so-so.

Date of stay: December 2022
Trip type: Traveled with family
1  Thank indietabo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 4, 2022

Booked this hotel for our 2 nights stay in Legazpi because of good reviews. Our experience though was quite the opposite.

We booked two twin deluxe room but was given one queen deluxe instead. We asked the queen to be changed to deluxe and have the room ready when we get back from our day exploring. Upon arrival back to the hotel, the front desk had no idea of our request. We had to recount everything that was agreed upon earlier and this took more than 15 minutes of arguing with the staff.

Earlier, as we were about to enter one of the rooms, there was a couple behind us which we learned was also assigned the same room. This will have consequence later on during checkout.

Housekeeping did not clean our rooms despite having the make up room sign on. We had to call front desk and ask them to send someone to clean the rooms and bathrooms.

Hotel only provided towels. No face or hand towels. We requested either hand or face towel and was told we had to pay extra for the face towel. They did not have any hand towels. Also requested to borrow hair dryer. Again, was told they did not have any. Bedsheets also had damp smell.

At checkout, we were billed for use of the spa. We informed front desk that we did not avail of any spa service and that it may have been the couple who was also assigned the same room number as us at check-in. We were told to wait while they confirm the charge. The girl attending to us proceeded to entertain other guest and had us waiting for more than 20 minutes. We had to ask someone else to look into the matter and cause a bit of a commotion before they attended to us.

Overall, a nightmare of an experience. Please avoid at all cost.

Date of stay: August 2022
Trip type: Traveled with friends
1  Thank dsc_mnl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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