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John Yao

Food is Great and Friendly Staff

5.0 of 5 bubblesReviewed Feb 24, 2020
Best hotel resto in town.. Food was great and affordable.. staff are very friendly and helpful.. be back for the baby backribs 🤩😉 (best baby back in town) 🤩🤩🤩 good for celebrations and spent the holidays..
Date of stay: February 2020
Trip type: Traveled with family
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DutyM29, Manager at PROXY by The Oriental Albay, responded to this review
Responded Feb 28, 2020
Dear @johnyao0614

Thank you for dining at The Oriental Albay and for posting your review. We are glad you enjoyed our food especially the Baby Back Ribs. We are looking forward to your next visit and we hope you can try our other Best Seller.

-The Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (49)
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Reviewed February 25, 2020 via mobile

We booked last Feb 13-14 for our family staycation for the hearts day ❤️ Total experience was incredible. Staff were friendly and accommodating 🤩 Food in Jeremy’s Restaurant were great too, the kids loved it👍😍 A must try hotel in Legazpi! Good job 👍👍👏🏻👏🏻

Date of stay: February 2020
Trip type: Traveled with family
1  Thank 342ariannel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DutyM29, Manager at PROXY by The Oriental Albay, responded to this reviewResponded February 28, 2020

Dear @342ariannel,

Thank you for posting your review of The Oriental Albay. We are delighted to hear that you had a superb experience with your family during your staycation with us. We look forward to welcoming you back in the near future.

-The Management

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Reviewed February 25, 2020

Their Food is amazing, its more on new cuisines in Legazpi, the style of the resto is different,their buffet is amazing... We visited them twice.. The service is fast, and they always smile... We love the lobby, its so clean, though lightings are a but incomplete. Overall its Good! Its really a boutique hotel, wuth helpful staff... Rooms are fine, but it will be more great with good lightings...

Date of stay: September 2019
Trip type: Traveled with family
1  Thank AselChanlee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DutyM29, Manager at PROXY by The Oriental Albay, responded to this reviewResponded February 28, 2020

Dear @AselChanLee,

Thank you for posting your feedback. We are glad that you enjoyed the great food and great service we have given, we hope to have the opportunity to welcome you back soon here at The Oriental Albay.

-The Management

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Reviewed February 24, 2020

The Hotel is a boutique Hotel located at the City Proper,its a smaller hotel compared to the hotel uphill. The staff is really Great, they really help and provide options during our Stay. The Food is Good,the location is Good and their parking is very Big. Overall, its a great stay for our family.

Date of stay: January 2020
Trip type: Traveled with family
3  Thank aniven18
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 24, 2020

Having seen the many reviews of this property, we booked a room for a recent business trip Legazpi. Our room was slightly bigger than a shoe box and looked out at a noisy road and dirty canal. It was also our bad luck that our visit was during the same time as a school function. Because of a lack of sound proofing anywhere in the hotel, the noise reverberated and made it seem like a bus station. You could see poor finishing in the rooms, paint peeling, bad lighting and a general feeling of cost cutting everywhere.
The bed was not a standard size and the mattress was hard foam. There were no instructions in the phone on how to call reception or the front desk, it left you guessing if you had to reach someone in an emergency. There were no electric outlets to plug the water kettle (though it was nice of them to provide) unless you unplugged the night lamp beside the bed.
All in all, it was poor service and value for what they charged. You could do better finding other accommodations elsewhere.

Date of stay: February 2020
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
3  Thank magellan1563
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DutyM29, Manager at PROXY by The Oriental Albay, responded to this reviewResponded February 24, 2020

Dear @magellan1563,

Thank you for posting your review. The Oriental Albay aims to provide all our guests a pleasant and comfortable stay. We apologize if you have experienced otherwise. We have taken note of your observation on our facility and the concerned department(s) has been called to look into this for our immediate improvement. It is part of our procedure to inform all our guests upon check in to press "0" for any concern and is also indicated on the note given along with the keycard. We take your review positively and is highly appreciated as we remain committed to creating an extraordinary experience with our valued guests.

-The Management

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Reviewed February 23, 2020

One morning we got locked in our room. The interior lock or deadbolt on the counterfeit electronic locking system malfunctioned. There was no instruction how to call the front desk in the room or near the phone, and dialing 0, 1, 9 yielded no replies. If we had not known another guest in the hotel who went to find some help, we could have been in there for much longer. Once advised, the head housekeeper came to attempt to open the door from outside to no avail. He left and sent other people with keys and master keys and to make a long story short, it took them some 30 minutes to finally open the door. These things happen, we understand that, but what followed in terms of service response was beyond inexplicable. When my wife asked to be moved to another room for the remainder of our stay, the head housekeeper and apparently duty manager for that point in time responded over the walkie-talkie "they are checking out, why bother to move room..." to which we replied we were not checking out for another day, and besides, we still had another 6 hours of this day! What is more disturbing is that there were no emergency procedures in place, they had no idea how to open the doors and they could not explain why they didn't answer the calls to the front desk at 9 am in broad daylight. Later on, the. front desk refused to name the General Manager nor give their contact numbers until I offered to go straight to the police and.fire department to file a complaint for unsafe practices and a lack of adequate management response. Bottom line, incidents happen, but the service recovery in this hotel was non-existent, the explanations untruthful in fact outright lies, and the staff hid rather answer the questions posed. One has to wonder how they would have handled a real emergency like a guest who had a stroke in room or a fire in the building if they couldn't open a simple lock nor answer their phones. From a security perspective, the rooftop door was left wide open (stuck) 24 hours a day, meaning there was no security at an entrance. In the lobby, several of the large glass panels had been blown out in a storm and were just covered with temporary tarps...

Besides this experience, the rooms were relatively clean given it is newly renovated, the food in the restaurant was adequate, the internet horrific. However, the reviews here are way to too positive for the actual experience; I have spent over 5,000 room nights in hotels around the world in the past 55 years, and this hotel would rate a 2-3 at best, assuming they had mostly different staff from the ones we encountered.

Date of stay: February 2020
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
1  Thank xxx321xxx
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DutyM29, Manager at PROXY by The Oriental Albay, responded to this reviewResponded February 24, 2020

Dear @xxx321xxx,

Thank you for giving us your time to give feedback about your stay at The Oriental Albay. Allow us to take this opportunity to extend our sincerest apologies for the series of unfortunate experiences you’ve had during your stay with us. The comfort, safety, and security of our guests are our top priority and it saddens us to hear about your experience and how poorly you feel our staff handled the situation. Rest assured that the issues and concerns you have raised are already being addressed by the Management. Thank you for letting us know about this, your feedback helps us get better. We hope to serve you again so we can give you a different and more pleasant stay.

-The Management

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