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Mommy_J23

Newly Renovated Hotel

4.0 of 5 bubblesReviewed Oct 7, 2019
We are suppose to book in The Oriental Legazpi but they are already fully booked. We checked out The Oriental Albay and it did not disappoint. This hotel is smaller (not over looking unlike the other hotel, so I just didn't keep my hopes up), but I am impressed with their service. It didn't felt like our stay was downgraded considering we initially had a preferred location. It also cheaper but they said they had a promo price since their just opened this year. Place was clean and neat though there are still some parts of the hotel that is being constructed so you would hear some noise in the morning (but it didn't bothered me that much). They only have their pool and function hall as their amenities for now. We were informed that soon there will be a syamgupsal area and a gym. Since the purpose of our stay there was for business, it's fine if there were no other amenities that time. I like that it is a decent place to stay and relax after a tiring day. I love how big their bathroom is even if we just got the smallest room. It is very comfortable enough for 2. Their breakfast buffet is good enough to fuel your day. Also what I like the most is that you can do early check in and check out for a minimum fee. Unlike in other hotels you are required to pay for at least half or full of the room amount if you stay beyond the check out time. You just need to inform the hotel ahead if you are going to check in before the check in time. You can also ask for extra 30 mins for free in case you can't check out by 12noon. They are very considerate and customer service is great. We would consider this hotel in case we have another business trip. :)
Date of stay: September 2019
Room Tip: any room is ok. :)
Trip type: Traveled on business
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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DutyM29, Manager at PROXY by The Oriental Albay, responded to this review
Responded Oct 12, 2019
Dear @jardina_23,

Thank you for staying at The Oriental Albay and for sharing your feedback. We continue to strive to ensure that all our guests enjoy a comfortable and pleasant stay. Indeed, your feedback brings great warmth in our hearts upon knowing that we were able to have served you well. Looking forward on your next trip!

-The Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed October 6, 2019 via mobile

We've tried to visit the new hotel at Legaspi which is The Oriental Albay. The staff were very accomodating and the foods were very fantastic especially the grilled blue marlin with ratatouille. The staff at Jeremy's kitchen gave us an exceptional service. Planning to come back at this hotel. Thank you oriental

Date of stay: September 2019
Trip type: Traveled with friends
Thank rovanesa63
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DutyM29, Manager at PROXY by The Oriental Albay, responded to this reviewResponded October 12, 2019

Dear @rovanesa63,

Thank you for dining at Jeremy’s Kitchen and sharing your review. We are glad you enjoyed our food especially the Grilled Blue Marlin in Ratatouille. We are looking forward on your next visit and hopefully you can try our other Best Seller.

-The Management

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Reviewed October 2, 2019 via mobile

It's a cool place for spending your time with friends and family.. Everything you need to enjoy the day and night is here at this hotel and foods are internationally superb. Delicious 👌
Great Job!

Will visit again soon.

Date of stay: September 2019
Trip type: Traveled on business
Thank will_kelly68
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DutyM29, Manager at PROXY by The Oriental Albay, responded to this reviewResponded October 3, 2019

Dear @will_kelly68,

Thank you for choosing to stay at The Oriental Albay and for sharing your review. It's great to hear that our hotel suited your needs and you find our food delicious and internationally superb. Looking forward on your next visit!

-The Management

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Reviewed September 30, 2019

If you're looking for an accommodation thats near the city and easily accessible to public transpo, its the hotel for you. The bed, especially the pillows are so comfy. Me and my family had a great time. Everything in the room was working. However, some amenities were upon request. Breakfast buffet was nice. I loved it that they serve warm taho (silken tofu with syrup and tapioca). You can also choose different varieties of syrup and sinkers like nata de coco and gulaman. They serve my favorite kakanins too! They also serve dinner buffet on selected days. We tried the seafood buffet and it was fantastic! Perfect for seafood and cajun spice lovers out there. This hotel have a big Jacuzzi type pool and one kiddie pool. Lastly, one thing that I will come back for is their service. 5 star rating to the staffs; always willing to assist and make your stay comfortable as possible. Will definitely recommend to friends.

Date of stay: September 2019
    • Sleep Quality
    • Cleanliness
    • Service
Thank WanderingKhaye
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DutyM29, Manager at PROXY by The Oriental Albay, responded to this reviewResponded October 1, 2019

Dear @WanderingKhaye,

Thank you for taking time and for sharing your feedback during your stay at The Oriental Albay. It warms our heart to receive such an appreciation for our team’s effort. We are glad that you and your family had a great time. It is our goal to make every stay of every guest comfortable and memorable. We look forward on your next stay.

-The Management

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Reviewed September 28, 2019

This review is about the very good experience we had in a function held at the hotel in August 2019.

Our family just had a rather large and momentous celebration of our Mother- Mommy Mellie Serrano's milestone celebration last year when she turned 90 in 2018. We had it in another hotel in Legazpi City with about 250 guests. This year, it being her 91st Birthday celebration, we opted to keep the celebration a bit low key, modest and with a guest list that was rather small at around 50-60. One of our Legazpi based brothers recommended and reserved a rather new hotel, at least for us Manila based siblings, and this was the Oriental Hotel Albay. We have frequently patronised the grandiose Oriental Hotel, the open overlooking Majestic Mayon but it was the first time that we would be having an event at the new Oriental Albay. And much to our surprise, amusement and of course, satisfaction, our choice to have our Mommy's 91st celebration was certainly a very good and outstanding one!

The hotel officers and staff were indeed very warm, gracious and very professional in dealing with our needs. Service during the entire night was fantastic as we all noted that the officers and staff sort of went our of their way to entertain and attend too us and our guests. Some even danced gamely during the special fire dance number before dinner!

Some relatives and guests booked some rooms, I understand, and they were also very satisfied with the accommodation.

We highly recommend the hotel for family and special functions such as the one we had on August 17, 2019. Special thanks and commendation go to the Hotel Officers & Staff assigned to us for that day - Eenah Cabrera Ojeda, Ms Karen and company

Room tip: Any room will do
Date of stay: August 2019
    • Service
Thank TGSERRANO007
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DutyM29, Manager at PROXY by The Oriental Albay, responded to this reviewResponded September 29, 2019

Dear @ TGSERRANO007

Thank you for sharing your experience and for choosing The Oriental Albay to celebrate a very special time not just for Mommy Mellie but to the whole Serrano Family. It was our pleasure and honor to be part of such an important celebration. Ms. Eenah, Ms. Karen and the rest of the Team will be delighted to hear that you and your family had a very wonderful time. We look forward in serving you again!

-The Management

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Reviewed September 26, 2019

Very accommodation staffs and excellent place to stay for business and friends. we enjoyed with their variety of smorgasbord foods that will surely be loved. I will surely recommend Oriental Hotel and Resort/ Albay.

Date of stay: September 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Service
1  Thank Careton
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DutyM29, Manager at PROXY by The Oriental Albay, responded to this reviewResponded September 29, 2019

Dear @Careton,

Thank you for posting your review of The Oriental Albay and for recommending us. We look forward on your next visit!

-The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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