My family booked 3 rooms and 1 suite room from December 24 to 26 for Christmas staycation as we can’t travel far due to pandemic. Check-in was per normal with additional form to fill up for contact tracing.
On the first night, one of kid room shower railing and wall tile fell off. Luckily it didn’t injure my kid when the railing and tile dropped. We informed the reception and they move the kids to a new room.
When we checked out in the morning, the front desk told us 2 face towels were missing from one of the room. We told them that housekeeping didn’t provide the face towels but they insist that they did provide. To save my kids from embarrassment of them digging my family luggage and make my family look like thieves at the lobby, we decide to pay for the missing face towels.
I’m sure we are the first hotel guest that being conned by missing towel at this hotel.
My advice to future guest to this “Conned Hotel”, make sure you get housekeeping to check the towel or others items before check out. Before they accuse you of stealing. If possible, STAY AWAY from this hotel.
To the management of the hotel, is it your standard operating procedure to con your hotel guests?
I don’t need apology from you and I’m sure you know what going on in your hotel. Just STOP DOING IT!!!More
- Free Wifi
- Free parking
- Pool
- Restaurant