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Reviewed April 17, 2020

The Marison is a newer hotel with a great location in Legazpi. The rooms are very nice, and extremely clean. The location is great, close to the airport, and on a corner where it is very easy to catch a tricycle to go anywhere.

The buffet is very good, and has a great variety of delicious food. They also make a lot of excellent desserts which they have in their cafe. Good seafood in the cafe as well.

The price is very reasonable for the quality you get, and I would definitely stay here again if I go back to Legazpi.

Date of stay: February 2020
    • Value
    • Cleanliness
    • Service
Thank 457MarkG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Iris badillos Hotel, Sales at The Marison Hotel, responded to this reviewResponded June 25, 2020

Dear Mark,

We really appreciate you taking the time to share your review with us! We are thrilled to know that your experience from our Breakfast Buffet all the way down to our location.

The Marison Hotel aims to provide customer satisfaction to all our guests and it is our number one priority to make sure that your experience here with us will be the product of our finest efforts. We are glad that you enjoyed your stay here as much as we are happy serving you.

It’s our pleasure serving you,

Iris Badillos
Sales and Marketing Supervisor
The Marison Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2020

My family stayed at The Marison for total of 7 Nights
The room is comfortable, Good location,,Staff is great, and amenities is okay specially they have a private gym.
Over all it was a good stay and will recommend it.

Date of stay: January 2020
    • Location
    • Cleanliness
    • Service
Thank Lou E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
themarisonhotel, Sales and Marketing Digital Specialist at The Marison Hotel, responded to this reviewResponded February 18, 2020

Dear Lou E,

Thank you for sharing us your experience here at The Marison Hotel! We are happy that you and your family had a fun and comfortable time for the seven days of stay with us. We are glad that we were able to help you feel relaxed throughout your stay. We take pride of our service and it is our greatest pleasure that you had a leisurely good staycation with the services that we offer.

We sincerely thank you for entrusting your holiday with us! We hope to welcome you again soon!

Sincerely yours,

Shelley Sabularse
Sales and Marketing Associate
The Marison Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 31, 2020 via mobile

Me and my wife had an excellent relaxing holiday at the Marison Hotel having electricity and aircon 24/7 at the time most Barangays in Daraga Albay had no electricity because of the Typhoon Tisoy across Bicol. We definitely enjoyed our stay in the luxurious room with excellent service and delicious breakfast and even invited many important people to enjoy the lovely caffe and the extraordinary and huge double cheeseburgers! and the lovely swimming pool as well as the friendly front office staff. I will certainly go back again anytime I am in legazpi

Date of stay: December 2019
Trip type: Traveled as a couple
2  Thank mahmoudy777
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
themarisonhotel, Sales and Marketing Digital Specialist at The Marison Hotel, responded to this reviewResponded February 18, 2020

Dear Mahmoud Yousef,

Thank you for taking the time in writing such an amazing review Mr. Yousef! We are glad that you had such a wonderful holiday here at The Marison Hotel. Your shared experience means a lot to us.

It was a pleasure serving you and your loved ones in our café, we are glad that like our other guests, you also enjoyed our double cheese burger! It's always a pleasure seeing guests satisfied with the food and service that we offer.

The Marison Hotel aims to provide customer satisfaction to all our guests and it is our number one priority to make sure that your experience here with us will be the product of our finest efforts. We are glad that you enjoyed your stay here as much as we are happy serving you.

Thank you so much for sharing your experience with us. We hope to welcome you here again soon!

Sincerely yours,

Shelley Sabularse
Sales and Marketing Associate
The Marison Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2020

If you like a hard bed, then this will be the place for you. It wasnt very comfortable and the 5 days I was there. I never once got a good night sleep. I asked to check out and they said no, because booking.com has a strong policy of non refundable. I think that was a lie. It's the hotel who doesnt want to give the refund and I was forced to stay in a hotel that I wasnt comfortable in. They said if I was to book with them directly then I would have gotten a refund. I will never stay in this hotel again. I should have stayed at the blue lotus.

Date of stay: January 2020
Trip type: Traveled with family
Thank Rob F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
themarisonhotel, Sales and Marketing Digital Specialist at The Marison Hotel, responded to this reviewResponded February 18, 2020

Dear Rob F,

Thank you for providing your feedback and letting us know about this matter. The Marison Hotel aims to provide customer satisfaction to all our guests and it is our number one priority to make sure that your experience here with us will be the product of our finest efforts. We understand your concern and know that this will not be taken lightly, the management are already looking for ways to improve experiences like this.

We humbly apologize for any inconveniences that you experienced during your stay, but according to one of our Online Travel Agency the Booking.com’s terms and conditions states that we are not authorized to refund any of the paid amount in case of cancelations, the guest will be charged the total price of the reservation if they cancel anytime.

As much as we want to be of help, we are restricted by the terms given to us by the travel agency that you booked. Please let us now your next stay with us, we will personally make sure that your stay will be smooth and better than the last time.

We sincerely hope that you’ll give us a second chance. Thank you for your kind consideration and patience.

Sincerely yours,

Shelley Sabularse
Sales and Marketing Associate
The Marison Hotel

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Reviewed December 18, 2019

Location is good and hotel is a good place to stay. Services are excellent. Staff are very accommodating, including the security officer. Will definitely recommend to friends and family. Yummy breakfast too :)

Date of stay: December 2019
Trip type: Traveled with family
Thank Joymalan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
themarisonhotel, Sales and Marketing Associate at The Marison Hotel, responded to this reviewResponded January 23, 2020

Dear Joymalan,

We really appreciate you taking the time to share your review with us! We are thrilled to know that your experience from our Breakfast Buffet all the way down to our location and customer service gave us a rating of five-star. Rest assured that your kind words will be shared with the whole team. We are delighted to know that you had decided to recommend us to your family and friends because of your wonderful experience here at The Marison Hotel. Let us know when your loved ones will be here, we hope to welcome you here soon!

It’s our pleasure serving you,

Shelley Sabularse
Sales and Marketing Associate
The Marison Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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