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George N
Copenhagen, Denmark

Helpful staff, dirty hotel

2.0 of 5 bubblesReviewed Jan 5, 2018via mobile
We were shown to our room, and immediately noticed the sheets were dirty. The lady was happy to change them, but upon stripping the bed we unearthed the most repulsive looking mattress I have ever seen. Stains galore!

We were subsequently changed to another room, where the sheets were at least clean. But the room was pretty dirty in general - the floor absolutely filthy.

The internet simply does not work here. Again the receptionist apologised and tried to help by giving us a portable router. But it just wasn’t sufficient - barely any data and kept running out of battery. So don’t expect internet access.

Also the aircon didn’t work and there were ants in the room, but the shower pressure was good and it was cheap. Nevertheless, wouldn’t stay here again
Date of stay: January 2018
Trip type: Traveled as a couple
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Reviewed December 30, 2017

We were shocked by hotel's condition.
Worst hotel I'd say that I have seen (and stayed) so far :(
I booked 1 night (thanks God only 1 night!). My family (with 2 kids) arrived at the address and cannot find hotel entrance, I was told that it was at the back side, reception is at the first floor looks terrible. Receptionist cannot find my booking and had to show my receipt on my phone's email. She then gave us the key to the 3rd floor. Going up smells awful, worst case the smell at the 3rd floor becoming more unbearable coming from the common comfort room. To mention dirty staircase.
The room was very very dirty, bed was not fixed, no linens and very dusty. Curtain was hang through a scrap tie/wire :(
My son told us he's willing to sleep in the car than in that hotel.
I complained for room to be fixed, we were given another room at the second floor. Smell is not as bad, but bed also dusty. CR not flushing.
This is my first time to write review, which I think right thing to do to give others warning. By the way I paid 2.5k, not so cheap compare to other place to stay in Legazpi.

Date of stay: December 2017
  • Trip type: Traveled with family
    • Rooms
Thank DDM14
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 6, 2017 via mobile

I stayed here 3 nights. I got a room with no windows, so I can say...the air was not really good. In the bathroom there were bugs, meaning nobody didn't really take a good look at the bathroom, but in overall the room and the bed was clean. The staff is very friendly and they will try to help you as best as they can, although I would like to say that it wouldn't hurt if the hotel could offer some information regarding sights..activities in and around the city. The hotel also offers breakfast directly to your room.

Date of stay: August 2017
Trip type: Traveled solo
2  Thank Aleksander V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.