I called Hotel Venezia to reserve a room for my arrival on May 8, 2019 in the morning. The receptionist asked for my flight details, I gave my flight details and told her that i will arrive around 6AM in the morning, the receptionist said that she will have the hotel service on stand by at the airport. and since i am a regular customer she will also give me a discount for my room. I said great! two thumbs up!.

I have checked-in to this hotel 3 to 4 times.

I arrived May 8, 2019 - 6:24AM, No hotel service, that's ok...since my flight was delayed maybe it served other customers to bring to the hotel or vice versa. So I just hailed a tricycle since the hotel is relatively close to the airport, no problem.

i arrived at the hotel, 6:40AM, Went to the front desk, the receptionist (L.A.) is behind the desk. I know for a fact that it is too early for check-in, that they charge an early check-in fee. The receptionist (LA) said the exact same spiel. I said ok I understand, then I asked what is the earliest possible time I can check-in without the fee? L.A said 10AM, ok I will just have breakfast and waited at the dinning area.

Here is the reason why I wrote this review. This happened around 7AM or 7:30AM. The Hotel service arrived with a customer from the airport. the customer went directly to the front desk, was welcomed was given a paper to write his/her details and was given a key to the room. To my surprise, I said to myself maybe it is ok to check-in. I approached L.A. and I said can I check-in? he said "no". I asked why? I just saw you checked-in a customer? L.A said "that customer's room is already ready". then I said, you already know as well that I will arrive, this time and date and you even offered to pick me up at the airport... so ergo my room should be ready as well correct?" then L.A. said that customer paid an early check-in fee. I felt my blood pressure rise to my head but I calmed down and said to L.A. you did not even had a conversation with the customer? you just simply handed the key to the customer. L.A just looked at me, and insisted that the customer paid for the early check-in fee.

To my disappointment I just shook my head and went back to my table and started writing this review, just about the same time i received an email from TripAdvisor to make a review.

Nutshell, Rooms are nice, food is nice, place is nice, the kitchen staff are nice, rooms are nice, food is nice, but customer service at the reception area is not good for me.

I went to Legazpi City to attend the priestly ordination of my friend last January 29. So I flew to that city from Manila on January 28 and booked a hotel there. This may be a three-star hotel but my hotel experience there was like a five-star one. Clean room, pleasing staff, and even affordable personal car service for me! Definitely I’ll book it again the next time I go to Albay!