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3 - 8 of 191 reviews
Reviewed November 28, 2019

The Staff of this Hotel are very nice. They make all efforts to make your stay very special.
I will like to mention few names - Ms Nica, Ms Abegail & Ms Bernadette- they really epitomize True Filipino Hospitality.

Date of stay: November 2019
    • Sleep Quality
    • Cleanliness
    • Service
Thank Abhishek S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed October 9, 2019

The hotel is practically a five-minute walk from Legazpi City airport. It is also located inside a secured, private residential area. A bit far from the center of Legazpi, though. The rooms are clean but kind of dated. Internet connectivity was quite good. Very good, inexpensive place to stay for business travelers.

Date of stay: July 2019
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Service
1  Thank Dennis Emmanuel P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed June 5, 2019 via mobile

Stayed there last June 1-2 .. Check in was smooth. The hotel looks like a mansion. It doesnt have an elevator. But for us its ok because we stayed on the 2nd floor. The room is big. Breakfast is okay.. The pool is outside the building. 40m away. I think its the clubhouse pool because its a village. We didnt swim because its not clean, no caretakers, the pool has small cockroaches swimming on it. Housekeeping took about an hour because we ask for a towel. No towel when we arrived. Good thing they have free shuttle service to the airport. Nice hotel.

Date of stay: June 2019
Trip type: Traveled with family
1  Thank RachelC4621
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed May 8, 2019

I called Hotel Venezia to reserve a room for my arrival on May 8, 2019 in the morning. The receptionist asked for my flight details, I gave my flight details and told her that i will arrive around 6AM in the morning, the receptionist said that she will have the hotel service on stand by at the airport. and since i am a regular customer she will also give me a discount for my room. I said great! two thumbs up!.

I have checked-in to this hotel 3 to 4 times.

I arrived May 8, 2019 - 6:24AM, No hotel service, that's ok...since my flight was delayed maybe it served other customers to bring to the hotel or vice versa. So I just hailed a tricycle since the hotel is relatively close to the airport, no problem.

i arrived at the hotel, 6:40AM, Went to the front desk, the receptionist (L.A.) is behind the desk. I know for a fact that it is too early for check-in, that they charge an early check-in fee. The receptionist (LA) said the exact same spiel. I said ok I understand, then I asked what is the earliest possible time I can check-in without the fee? L.A said 10AM, ok I will just have breakfast and waited at the dinning area.

Here is the reason why I wrote this review. This happened around 7AM or 7:30AM. The Hotel service arrived with a customer from the airport. the customer went directly to the front desk, was welcomed was given a paper to write his/her details and was given a key to the room. To my surprise, I said to myself maybe it is ok to check-in. I approached L.A. and I said can I check-in? he said "no". I asked why? I just saw you checked-in a customer? L.A said "that customer's room is already ready". then I said, you already know as well that I will arrive, this time and date and you even offered to pick me up at the airport... so ergo my room should be ready as well correct?" then L.A. said that customer paid an early check-in fee. I felt my blood pressure rise to my head but I calmed down and said to L.A. you did not even had a conversation with the customer? you just simply handed the key to the customer. L.A just looked at me, and insisted that the customer paid for the early check-in fee.

To my disappointment I just shook my head and went back to my table and started writing this review, just about the same time i received an email from TripAdvisor to make a review.

Nutshell, Rooms are nice, food is nice, place is nice, the kitchen staff are nice, rooms are nice, food is nice, but customer service at the reception area is not good for me.

Date of stay: May 2019
  • Trip type: Traveled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank Frank D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed February 12, 2019 via mobile

I went to Legazpi City to attend the priestly ordination of my friend last January 29. So I flew to that city from Manila on January 28 and booked a hotel there. This may be a three-star hotel but my hotel experience there was like a five-star one. Clean room, pleasing staff, and even affordable personal car service for me! Definitely I’ll book it again the next time I go to Albay!

Date of stay: January 2019
Trip type: Traveled solo
2  Thank MichaelOrtega1976
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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