Me and my wife went to Tagaytay, we're very excited since this is the first time we're travelling by our car. Arriving there (Malaco Hotel) at 11am, Rey the sales employee approached us. I told him that we have a room reservation, he answered back in aggressive manner because our check-in time with our reservation is at 2pm. He didn't even greet/welcome considering that we are the're guests. I told him that we're just early because we want to know the location of the hotel and pay for the remaining balance. I told him also that we will just return at 2pm. After he heard that, that's the time he greeted us and accommodate us. During check-in, Rey "the sales person" was the only one at the reception, he didn't even bother to help us to carry our baggage. My wife didn't like his (Rey) attitude, because he slams the door and he knock's loud. It is very bothering because, its the first time we encountered a customer representative like him. The room is ordinary, shower is broken. Poor cable tv reception with very few channel. Complimentary breakfast is ok. And one more thing, never ever request for the massage service of the hotel if you don't want to ruin your day. We check out early due to may issues . I will never recommend this hotel and never come back. Other than the hotel, we enjoy all the activities in Tagaytay. Very relaxing weather and view.
Property: Malaco HotelAddress: Mahogany Drive, Tagaytay, Luzon 4120, Philippines
Location: Philippines > Luzon > Calabarzon Region > Cavite Province > Tagaytay
Restaurant Room Service
Ranked #36 of 97 B&Bs / Inns in Tagaytay
Number of rooms: 12