Came here for a wedding mid February this year. Expected more for the price we paid. Check in time was supposed to be at 2 pm but we weren't able to get into our room until 4 pm. Gave us a temporary room that was on the opposite side of the hotel, 20 mins after we got to the temporary room, our actual room was ready and we had to walk all the way over. Guest services were not helpful, did not provide any reimbursement or voucher of any sort for the inconvenience. They were not even apologetic. There was no hot water shower and the water pressure was weak. Air conditioner was leaking. The walls had water leakage marks all over. Our friend's patio door was broken, while another friend's door lock had a dead battery and were locked out of their room. Slow services, I asked for a bottle opener and they demanded that I open my bottles right away because they couldn't just leave it with me. We asked for ice to be delivered and it never happened. Also, they charged us 100 PHP for ice. This was definitely not a 4 star hotel. We upgraded our room and our mini bar was complimentary but it was never restocked after the first day. Worst place we've stayed in during our 1 month trip in Asia. Never coming back to this hotel again. Only positive was the view of Taal Lake.
- Official Description (provided by the hotel):
- Breathtaking views, crisp cool mountain air, lush flora and quaint nooks all come together at the new Taal Vista Hotel, Tagaytay City - the country's favorite destination. Taal Vista Hotel, is perched on a 700 meter high ridge that has the best view of the majestic Taal Volcano and its surrounding Taal Lake. ... more less
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- Also Known As:
- Taal Vista Hotel Tagaytay
- Hotel Taal Vista