Not the SLH we know...

Rather than being locked again in our house, we decided to spend our New Year in Tagaytay. We were surprised to find a Small Luxury Hotel brand, which is Anya Resort. We booked two rooms at 15k a night and decided to upgrade our room to Verandah Suite. I was fortunate that there is only one Verandah Suite available; otherwise, I will regret the upgrade. Our first complaint was the fixtures, it was a little outdated, and my husband just leaned his right arm at the armrest of the chair, and it got broken. Good thing that the incident didn't harm him. I think for a Small Luxury Property, they should check their fixtures' sturdiness. This property has a problem as well with their housekeeping. Typically housekeeping of the hotels, especially the branded ones are already busy cleaning the rooms in the morning. They would know when you out already and will start to make up your room. For this property, it's a little different. You even have to call them to remind them to clean the room when you're out. During our stay, I have to remind them to clean the room since we are out already.
Also, I raise the issue of having a carafe of water inside the room without putting a glass. I am aware that there are certain protocols to make, but why put a carafe without glass? I am sure there's always a way to ensure that the glasses are sanitized. That way, you can keep the standard of bearing the Luxury name.
I will not anymore expect a turndown service, which is a must for a luxury property since they cannot even make to clean the room on time.

The plates for our in-room dining can still be found outside the door and that picture was on the 2nd day when we're about to check out. How appalling to have this kind of service from a branded property. This is even a health hazard.

Though I have to commend the two staff from the reception named Arianne and Tam, they are very accommodating to our queries.

The issue here is, the hotel is part of the Small Luxury Hotel. We checked in and paid the price since we expect that this will be at par with our hotels we stayed abroad. Unfortunately, it didn't meet our expectations and miserably spent huge amounts on a poorly managed property.

10 things I love about Anya
1. They made my birthday truly special. Christeene and Colin helped out my family in preparing a surprise zoom party for me. Everyone pulled it off! It was a memorable Christmas birthday for me - filled with happy tears. 2. Excellent and warm service! The staff is accommodating and welcoming. Special mention to the guard at the entrance - his greeting gives instant happiness! To Christeene for the seamless booking and preparations prior to our arrival; to Colin for the impeccable personalized and friendly service; to Robert and Kenneth for the great restaurant service. Staff at the lobby are so friendly and would easily indulge us when we request for our photo to be taken by them. 3. You feel safe all the time! - the wearing of masks and face shields are required (except when swimming, of course); we were provided with high-quality fashionable leather face shields and handy bottled hand sanitizers. Social distancing with non-family members is also being practiced. 4. Great food!!!  -5. Cocktail hour - unlimited drinks!!!! 6. Heated pool - OMG!!!! One of the best pools I've tried.
7. Freebies - Love the basket of goodies and wine! 8. Bubble bath treat 9. Hotel room - wifi service, nice interior, clean, nice smelling, huge bathroom, love the bed, and pillows!!! 10. Instagram worthy spots - see the place for yourself :)