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Reviewed 10 July 2018 via mobile

Chose to spend new year's eve at the property and it was spectacular. As always, room is spacious, amenities are complete not to mention the play area and mini zoo that kids enjoy, and the warm hospitality every time we stay there. Enjoyed the new year countdown with spectacular fireworks and delectable dinner buffet. All in all, superb!

Stayed: December 2017, traveled with family
Thank nixoncohio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimberlyGM, General Manager at Hotel Kimberly, responded to this reviewResponded 11 July 2018

Dear nixoncohio,

Thank you for the 5 star review and feedback. We truly appreciate it! Please ensure you book early should you want to spend another new year's eve in Hotel Kimberly Tagaytay. We look forward to seeing you return again.

Sincerely,
Natalie Ng

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 10 July 2018 via mobile

Our family loves staycations in various hotels and we usually book for 2 to 3 consecutive nights so we could really enjoy our stay. We're also a frequent user of Deal Grocer vouchers and so whenever I buy vouchers from DG i always buy 2 to 3 vouchers and use them for 3 consecutive nights stay. However, upon purchasing 2 vouchers for our Hotel Kimberly stay and calling the hotel for reservation, I was informed that we cannot use our purchased vouchers for 2 consecutive nights and it was stated on the voucher's fine print. Well, to be honest i did not notice that it was stated there, bcoz i always buy vouchers for other hotels and i usually use them for 2 to 3 consecutive nights without any hassle.

And so i asked the hotel's rep if they can just consider letting us use the 2nd voucher for a new booking for the following day, and just transfer us to a different room on the 2nd day. But she insisted that it is not possible coz there's limited number of rooms at the hotel. Ok, so here we are and pushed thru our reservation for only 1 night and just decided that we will use the other voucher probably by next month or so.

So there, we stayed at the hotel and had fun for 1 night 's stay. But then we noticed that at the floor where we stayed in, the other rooms were all unoccupied, which means that they have other rooms available for us to stay for the 2nd night. And upon checkout we also noticed that there' s no other guests checking in at the moment, which means that there are many rooms available already. How come they cannot even consider accomodating us for the 2nd night, if there's only a few guests left and there are many rooms available already? I cannot understand why they're doing this, not letting people use vouchers for 2 consecutive nights, when i already paid for it! They don't even realise the hassle of planning to travel back to Tagaytay again for another staycation for 1 night, which could have been prevented if they just considered letting us use the voucher for a 2nd night instead. What a waste of time and effort!

Stayed: July 2018, traveled with family
1  Thank prettygurl00001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimberlyGM, General Manager at Hotel Kimberly, responded to this reviewResponded 11 July 2018


Dear prettygurl00001,

Thank you for the time you've taken to give us feedback. I apologize for and understand your frustration but I hope you also see that our reservations staff are merely following our agreement with Dealgrocer. The terms and availability in Dealgrocer vary depending on the establishments booked but are clearly stated in their webpage featuring the deal. We have limited room allotments for Dealgrocer and to satisfy as many guests availing as possible, subsequent nights can be booked directly using an exclusive Dealgrocer discount.

I highly recommend checking for availability of rooms prior to voucher purchase to ensure smooth planning and to avoid similar occurrence going forward (not just with Hotel Kimberly but other establishments as well).

I hope this did not ruin your stay with us and truly wish you many more wonderful staycations in the future with your loved ones.

Sincerely,
Natalie Ng

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 6 July 2018

Great place for family bonding. Staff were very hospitable. Nice facilities for kids. Our kids loved it. We will definitely book again. We hope that its management will find new ways to provide fun activities to kids even during the rainy season.

Stayed: June 2018, traveled with family
Review collected in partnership with this hotel
Thank Paulo Ferdinand L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimberlyGM, General Manager at Hotel Kimberly, responded to this reviewResponded 11 July 2018

Thank you very much for the 5 star review and feedback, Paulo Ferdinand L. We truly appreciate it and are glad you all enjoyed your stay at Hotel Kimberly Tagaytay. Rest assured, we are continually coming up with activities and plans for our guests to have a great time in the hotel regardless of the season. See you again soon!

Sincerely,
Natalie Ng

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Reviewed 1 July 2018

My children loved the pool playground! We also love the wide selection of breakfast. very healthy and delicious! Also we enjoyed the bonfire night with free marshmallows! My husband and I also got an excellent massage in our room while the kids are watching cartoons.

Stayed: June 2018, traveled with family
Review collected in partnership with this hotel
Thank hazelmondezsantos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimberlyGM, General Manager at Hotel Kimberly, responded to this reviewResponded 3 July 2018

So pleased to hear you enjoyed your stay, hazelmondezsantos! Do come and visit Hotel Kimberly Tagaytay again soon.

Sincerely,
Natalie Ng

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Reviewed 22 June 2018

it was a pleasant experience despite the weather. The rains prevented us from enjoying The Farm, the pool and the playground. Amenities were ok. We enjoyed movie night. The food was delicious enough. A good option for a short getaway.

Stayed: May 2018, traveled with family
Review collected in partnership with this hotel
Thank conegado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimberlyGM, General Manager at Hotel Kimberly, responded to this reviewResponded 25 June 2018

Dear conegado,

Thank you for your review and feedback. It's wonderful to know you had a good experience weather notwithstanding. I would encourage you to come back and enjoy the other amenities in the future. We look forward to seeing you again!

Sincerely,
Natalie Ng

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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