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Hotel Kimberly
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Reviews (621)
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Reviewed 28 December 2016

Our stay was great! Excellent service. The hotel staff are nice and friendly. We enjoyed the indoor and outdoor activities, bonfire, and movie night. We will definitely come back and recommend to our friends and relatives. :)

Stayed: December 2016, traveled with family
Review collected in partnership with this hotel
1  Thank terebv2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimberlyGM, General Manager at Hotel Kimberly, responded to this reviewResponded 3 January 2017

Dear terebv2016,

Thank you for your wonderful feedback and recommendation. What lovely compliments to the staff. We are so pleased to hear you are coming back. The staff are looking forward to serving you again!

Sincerely,
Natalie Ng

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 28 December 2016

My family stayed during the Christmas weekend and it was truly awesome. We booked the place the night before and yet we were accommodated warmly. The entire property was perfect for families with kids, and those who prefer a nice staycation experience ce. We also enjoyed the Christmas activities like bonfire and outdoor film showing.

Stayed: December 2016, traveled with family
Review collected in partnership with this hotel
1  Thank annamelissa_reyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimberlyGM, General Manager at Hotel Kimberly, responded to this reviewResponded 3 January 2017

Dear annamelissa_reyes,

Thank you for your awesome feedback! Glad you enjoyed it very much and enjoyed everything the hotel had to offer. We certainly hope to see you return again!

Sincerely,
Natalie Ng

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 28 December 2016

We always love our stay at Kimberly Hotel. The staff are very friendly & helpful.
There is always so much to do within the hotel premises. We always feel at home when we stay at this hotel.

The food is ok, nothing to rave about, but we don't really care as there are always a lot of dining choices within the vicinity of Tagaytay.

Stayed: December 2016, traveled with family
Review collected in partnership with this hotel
1  Thank CARLA A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimberlyGM, General Manager at Hotel Kimberly, responded to this reviewResponded 3 January 2017

Dear CARLA A,

Thank you for returning to stay at Hotel Kimberly once more. We truly value our returning guests and are glad you are at home here. Looking forward to your next visit!

Sincerely,
Natalie Ng

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 24 December 2016

I chose this hotel for a company affair since there were so many great reviews about it. Sadly, it was not satisfactory.

The rooms are average. They are clean, but amenities (especially the bathroom) look dated already. Supplies (soap, slippers, etc) were incomplete in most of the rooms our guests stayed in.

Breakfast buffet was ok. But the rest of the meals were not appetizing.

The function room we stayed in was too hot; they couldn't adjust the temperature. To be fair, they did try to move us to another function room, but the result was the same. The service waiter who was supposed to stay in our function room for assistance was always missing. I had to miss out on some of the sessions, just to look for service.

So my advice is, don't use this for functions, unless you're scrimping on budget. For personal holidays, if you are looking for simple accommodations only, this hotel will do. Expect only 3-star facilities and eat lunch and dinner elsewhere.

  • Stayed: September 2016, traveled on business
    • Location
    • Sleep Quality
    • Service
1  Thank JasmineB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimberlyGM, General Manager at Hotel Kimberly, responded to this reviewResponded 28 December 2016

Dear JasmineB,

Thank you for taking your time to leave feedback of your function event with us. I'm sorry to hear that the event was not up to your standards. I can personally assure you though that we take your comments seriously.

As early as a month ago, we've already installed new air conditioners to address the warm temperatures so this will not happen again. At the time of your event, this issue was only becoming apparent so it wasn't identified in time for you.

Housekeeping amenities for groups are being reviewed though do take note that all guests are always welcome to make direct requests to Housekeeping who will be more than happy to supply additional items.

The missing waiter should not have happened, period. That has been addressed. My sincerest apologies that you had to go thru this.

I will also review your food experience with our chef to identify where we went wrong and how we can improve.

Once more, I appreciate your feedback and wish you and your business all the best this 2017 and beyond.

Sincerely,
Natalie Ng

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 22 December 2016

They made it special for our 5th wedding anniversary. Hands on service from check in (actually from parking pa lang) to check out. great setup for our dinner in their trellis. the managers made sure that it will be an awesome experience for me and my wife. had arranged everything through emails and calls lang, but everything was superb when we arrived. The flowers were great, exact request ko na pink an grean 'cause that was our wedding motif. dinner was so intimate, with wine and full arrangements.. may standby waiter pa kami just to make sure that the dinner was flawless. This is the first time i made an arrangement sa hotel na di ako nagpunta before the booking, and honestly, was not expecting much - but they exceeded all my expectations (even those na naarrange ko personally) this was (kahit na hands off ako sa lahat) the best surprise I have given my wife. Thank you to the managers, to chef and all staffs. It was a very memorable stay and dinner!

Stayed: December 2016, traveled as a couple
Review collected in partnership with this hotel
Thank neilcruz18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimberlyGM, General Manager at Hotel Kimberly, responded to this reviewResponded 24 December 2016

Dear neilcruz18,

Thank you and a very happy anniversary to you and your wife. We are glad you had a wonderful experience and the staff are SO PLEASED with your feedback. Thank you once more and may you have many many happy years together.

Sincerely,
Natalie Ng

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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