We were expecting a real joy to this hotel but disappointments are instore for us. We arrived at the hotel afternoon of December 24th. We dined at their restaurant at about 7:30 pm. They served our orders at about a little past 8:30 pm. We thought that these was only because they are short of personnel because of the holidays , but we were a handful in there to be served . Patience is the name of the game . Room service was fine on that night, because we ordered some hot chocolate and sandwiches. Our room at 415 was neat and orlderly , linens are clean and smells good. At the shower room, I noticed that the shower is defective with the water coming out only on the other side and almost nothing in the middle. Also there is no hose that we can use to clean our butts after we dispose our human wastes. So we have to walk to the shower room to do this. This I think is one of the things ignored by housekeeping staff. Break fast was nice they had buffet, my family is delighted to see crispy tawilis , a local menu that is delicious.But our Dinner on the 25th was disastrous! We arrived at the restaurant at 7 pm but there were no one to assist us on our seats, so we waited there, standing. When we arrived there, there are about 12 persons eating or are waiting for their food to be served. I Noticed that there are 4 (2 men and 2 women) staffs there. It took 15 minutes for the manager to notice us and he personally assisted us to have the seat. It took another 10 minutes for someone to take our orders. This is Gemini L. Salazar. An hour passed and there is no food being brought to our table.We waited and waited for our food. We noticed a family of about six arrived at the restaurant and seated outside near the swimming pool. They were promptly assisted by Regine M. Eclarinal. With her gestures, I can surmise that she was trying to convince the family to stay inside because the rain is getting worse.But the family stayed on where they've chosen. About that time, Ms. Gemini came to our table for the first and last time to inform us and apologize for the delay. We said its okay we'll wait a little longer. But to our dismay the family that came an hour later that was being assisited by Ms Regine got their food ahead of us!!! There are also foreigners at the opposite of our table that is also waiting for their food, which they ordered almost at the same time the family that was assisted by Ms. Regine. At last the first food that was delivered to us came an hour and forty, the rest came after another twenty minutes and every time we keep on asking where were the rest of our orders.After two hours and a half they informed us that the remaining two drinks ordered by my daugther were not available!!! Also by this time the foreigners that are waiting for their food are still waiting fuming mad!!! I can only say that "welcome to the club", (to myself of course). The manager is profusely begging for forgiveness, but harm has been done and our dinner was a disaster!!! Those two women who takes the orders hardly looked at us as if they dont even recognize our presence much more of our plight. Arrogance at its highest ! So we advice those who would like to eat at the Cafe Luna of Hotel Kimberly Tagaytay to think not just twice but dont ever ever entertain eating there lest you will lose your appetites, except if there is no other choice. At last its check out time and my sister went to the front desk early to to settle and pay for the bills and guess what !!! It took them too long to compute our bills that we nearly considered eating there again !!! Whahhhh!! What an experience!!! But they got nice slides there for the kids! The pool is not so clean in fact there pieces of bread at the bottom of the pool!
- Official Description (provided by the hotel):
- Immerse yourself in the cool breezes and relaxing ambiance of Tagaytay City. Get comfortable at Hotel Kimberly, where quality service and exemplary facilities meet. Nestled in the heartland of Tagaytay, this 4 star Hotel Kimberly Tagaytay is now open to serve you. ... more less
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- Also Known As:
- Kimberly Hotel Tagaytay