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4 - 9 of 119 reviews
Reviewed 27 May 2018 via mobile

The room size pretty big for couple and it's well furnished. Unfortunately there is no TV in the living room. We have to stay on bed just to watch TV!!
I also notice the sofa is far from clean. Make me feel uncomfortable sitting on it.
But, in general it is a good hotel with some fancy facilities. They just need to put more attention for the room service when preparing the room.

Stayed: May 2018, traveled as a couple
Thank FXS25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yanuar K, Executive Assistant Manager at Platinum Balikpapan Hotel & Convention Hall, responded to this reviewResponded 28 May 2018

Dear Mr. FX Suprapto,

Warmest Greeting From Platinum Balikpapan Hotel & Convention Hall,

Thank you for choosing our hotel as your preferred place to stay and spare your valuable time to give positive feedback for us. We have two different type of Executive Suite room, with kitchen tools set up in the living room like your room at 5th and 10th floor while the other executive suite rooms in the other floor with TV in the living room without kitchen tools. We do apologize for your inconvenience caused by our team members did not explain to you in advance about the room condition and also for cleanliness of the sofa. We will bring it to our team as our concern to make our facilities and services more better in the future.
Mr. FX Suprapto, once again thank you and we look forward to welcoming you back in the near future.

Best Regards,

Yanuar Kurniawan
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 11 April 2018

Platinum hotel is a very nice dan luxury hotel. They provide comfortable bed and pillows. The room is quite, so I can sleep well. Overall I can say that cleanliness is the top advantage for me. Event they provide shuttle to and from the airport. Thumbs up!

Room Tip: higher floor is better
  • Stayed: April 2018, traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank Iyashino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yanuar K, Executive Assistant Manager at Platinum Balikpapan Hotel & Convention Hall, responded to this reviewResponded 15 April 2018

Dear Mr. Iyashino,

Thank you for spare your valuable time to give some comments about our hotel. Glad to hear that you were enjoy your stay and we can fulfill your expectation with provide comfortable bed, pillow, room's cleanliness and shuttle to the airport. We always provide our guests with the best service and facilities to make every stay is memorable.
Mr. Iyashino, looking forward to welcoming you back in the near future.


Best Regards,

Yanuar Kurniawan
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 April 2018 via mobile

I felt this hotel is like more than 4 star because there are so many facilities like 5 star... With the fair prices I’m very glad and confortable staying in this hotel. The food and it’s variant also the tasty...Very recommended.

Stayed: April 2018, traveled with family
Thank Pamungkas3023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yanuar K, Executive Assistant Manager at Platinum Balikpapan Hotel & Convention Hall, responded to this reviewResponded 3 April 2018

Dear Mr. Adi P,

Warm greeting from Platinum Hotel & Convention Hall Balikpapan,

Thank you for choosing our hotel as your preferred place to stay. Glad to hear that you feel comfortable and enjoy all of our food and facilities.We are more than happy to welcoming you in the near future for any business trip or family vacation at Balikpapan.

Best Regards,

Yanuar Kurniawan
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 20 March 2018

nice dan very clean room, bathroom shower soo good, i really like it. when we are swimming, i feeling good, but the water i think is not safe, to much kaporit.but over all service very good. so happy to stay here, i will back soon

  • Stayed: March 2018, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank HeldaT4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yanuar K, Executive Assistant Manager at Platinum Balikpapan Hotel & Convention Hall, responded to this reviewResponded 21 March 2018

Dear Mrs. Helda T,

Warmest Greeting From Platinum Hotel & Convention Hall Balikpapan,

Thank you for spare your valuable time to give some comments about your experience after stay at our hotel. Glad to hear that you were enjoy your stay and our facilities in the hotel. We do apologize and will bring your concern about chlorine issue to our team members and will fix it up to make your next stay more enjoyable.
Mrs. Helda, once again thank you, and looking forward to welcoming you back in the near future.

Best Regards,

Yanuar Kurniawan
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 24 February 2018 via mobile

Stayed at this hotel in February 2018 and was pleased with the check in staff friendliness and efficiency. Room was small but clean. Weird bathroom door set up. Following day after work found the room quite hot as AC was automatically off when card is removed from main power. Took a while for the room to cool down. Restaurant has good variety of food for breakfast but service varies as some offer to fill up your cup with coffee but some only told you where the coffee is.

Stayed: February 2018, traveled on business
Thank Eko S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Exc Assistant M... P, Executive Assistant Manager at Platinum Balikpapan Hotel & Convention Hall, responded to this reviewResponded 25 February 2018

Dear Mr. Eko S,

Warmest greetings from Platinum Hotel & Convention Hall Balikpapan,

Thank you for spare your valuable time to write some comment about our Hotel. Our concerned is to provide the best service and facilities to all of our guests. Regret to heard that some of our service and facilities did not meet your expectation, therefore we will bring up your concern about AC and service in the restaurant to all of our team members and do corrective action to get the better service.
Mr. Eko, once again thank you and looking forward to welcoming you in the near future.

Best Regards,

Yanuar Kurniawan
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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