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Reviewed 23 February 2018 via mobile

price performance ok, not the newest anymore, but good location, rooms clean. the only thing: they promote tv. tv is there, but not one programm comes clean in. also after asking twice to fix, nothing happen. if you advertise tv, make sure it is also working. rest is ok for the price they charge

Date of stay: February 2018
Trip type: Traveled on business
Thank diver_kurt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sibk1, General Manager at Swiss-Belinn Balikpapan, responded to this reviewResponded 26 February 2018

Dear Diver_kurt,

Warmest greetings from Swiss-Belinn Balikpapan hotel...!

Thank you for taking your valuable time to express your comments during your stay on our hotel. Regarding the TV quality display already inform to our technician as well as cooperate with our provider to find out the problems.

We are happy is you feel satisfied as overall, hope you will always staying with Swiss-Belinn Balikpapan for the next visit.

Thanks again and have a great day

Kind Regards

Fajar Triamboro
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 24 December 2017 via mobile

Hotel is very comfy and accommodative. The hotel staff did very well in facilitating transport arrangement between the airport and directly to the hotel. I must applauded the staff who handled their Facebook page as their response rate is very prompt and I got my things all sorted! Superb arrangement on the breakfast takeaways - a cup of Cappuccino plus delish bakeries to fill my tummy! Job well done all! Thanks so much, Swissbelinn Balikpapan, you guys rocks and keep up the good work!

Date of stay: December 2017
Trip type: Traveled on business
Thank gwestella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trysia S, General Manager at Swiss-Belinn Balikpapan, responded to this reviewResponded 27 December 2017

Warmest greetings from Swiss-Belinn Balikpapan,

Dear Gwestella,

We would like to say thank you for taking your valuable time to write down your comments during your stay at Swiss-Belinn Balikpapan. We are happy if you feel satisfied toward our service, we will pass your comments to the entire team.

Once again, thank you for staying with us and we will waiting for your next visit in Balikpapan city.

Kind Regards

Fajar Triamboro
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 22 October 2017

I stayed here for 3D2N for business trip. Located in central region of Balikpapan. Easy to reach using public transportation. Friendly staff. Not much parking space. Breakfast location are on the next building reachable by walking across from lobby or through inter-building bridge from 2nd floor. Various breakfast. Non-smoking room available. Good and clean room.

Date of stay: September 2017
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
Thank Reynold_HS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trysia S, General Manager at Swiss-Belinn Balikpapan, responded to this reviewResponded 31 October 2017

Dear Reynold,

Warmest greetings from Swiss-Belinn Balikpapan hotel.
Thanks for taking your valuable time to write your comment toward our property and services. We are happy if you feel satisfied during your stay at Swiss-Belinn Balikpapan hotel.

We realized there will be less perfect in the way we served you, but we highly committed continue betterment from time to time. We assure any single of our guest would be receive the best service as always.

Thanks again and Regards

Fajar Triamboro
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 15 September 2017 via mobile

Fast check in!
The reception staff very friendly.
I do really like the room, its simple.
The bed is very comfortable.
Also the breakfast is nice, satisfied.

To be improve :
Room service, i ask the reception to borrow spoon and fork, they said yes please wait, but until more than 15 mins it is not coming.

The hot water isnt working all day, so it is only cold water for bath.

More than that it is a pleasure to stay with swiss bellin.

Date of stay: September 2017
Trip type: Traveled solo
Thank Andreas F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sibk1, General Manager at Swiss-Belinn Balikpapan, responded to this reviewResponded 18 September 2017

Dear Andreas F,

Warmest greetings from Swiss-Belinn Balikpapan hotel.
Thanks for taking your valuable time to write your comment toward our property and services. We are happy if you feel satisfied during your stay at Swiss-Belinn Balikpapan hotel.

We realized there will be less perfect in the way we served you, but we highly committed continue betterment from time to time. We assure any single of our guest would be receive the best service as always.

Thanks again and Regards

Fajar Triamboro
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 14 September 2017

All i can say is, first impression are they really care their guest, good service such pick me up from airport on September 11, then drop to airport at September 13. Their staff service was great and friendly, their room are nice, good Air condition, good hot water shower, and also great food & beverage.

it is really nice hotel and the money you spend are worth in there.

Hope to go to there again some times.

Thank you.

Date of stay: September 2017
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
Thank AdeM584
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sibk1, General Manager at Swiss-Belinn Balikpapan, responded to this reviewResponded 15 September 2017

Dear Ade M,

Warmest greetings from Swiss-Belinn Balikpapan hotel.
Thanks for taking your valuable time to write your comment toward our property and services. We are happy if you feel satisfied during your stay at Swiss-Belinn Balikpapan hotel.

We realized there will be less perfect in the way we served you, but we highly committed continue betterment from time to time. We assure any single of our guest would be receive the best service as always.

Thanks again and Regards

Fajar Triamboro
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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