Well, stayed for a weeks break, lovely hotel, great facilities, high quality and very friendly staff. However, if this hotel wants to be 5 star, get rid of the half board queuing for food, that was neither a pleasant or quality experience, serve food to the table, add a canapé and cocktail hour early evening and fix a two or three choice menu that comes to your table.

San Ho restaurant was magnificent and the gentleman who was the head of front of house was faultless, as was the food.

Very nearly there, but queuing for food is not 5 star

It was lovely to stay here whilst everything is brand new.The furnishings and accessories are stylish and quirky.You get the feeling of being on a luxury liner,the hotel is shaped like a ship,with spiral outside staircases and lifts with one glass side.The family side of the hotel was fairly empty,so staff had plenty of time to chat and help people in the adults only section.Room maids provide a turndown service in the evening and leave a Lindt chocolate on your pillow.

After eating for a couple of days in Nao,the buffet restaurant in the adults section,we decided to try Olivia,the equivalent in the family section and we much preferred this and ate there for breakfast and dinner for the rest of our stay.It is more spacious,the food was better in our opinion and there were hardly any guests in it and we only saw around 3 children.I think we were spoilt as the family section of the hotel wasn’t fully occupied.

We tried dining in Maresia one evening and thoroughly enjoyed the tasting menu there.Although it is expensive,the food was nicely presented and the waiter explained the dishes in a very theatrical manner.

The “cave” near the reception area in the family section is worth seeing,you really feel like you are inside one and there is a machine projecting shapes on a rocky wall,along with mood music playing.

Although we had a balcony with a sea view outside the room,we couldn’t use it much as there was no shade from late morning and we are fair skinned.The balconies in the family section have awnings,so I don’t know why they couldn’t have put them in the adult section as well.So we had to sit around the pool,under a parasol,fortunately there were plenty of empty sun loungers while we were there.One day the attendant took down the parasols though,as he said it was too windy to leave them up.

Be aware there is a 40kph road at the front of the hotel and as the walkways outside the rooms are open air,we did hear a little noise from it in the room.There is also a large site being excavated on the other side of this road at the moment,so there is a digger there and sometimes noise from lorries reversing.

The staff on reception were helpful and courteous and Hector advised us on getting to Santa Cruz for the day and what to see there,as well as sorting out a mistake which had been made on our final bill,thank you for that.