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5nigel
Delgany, Ireland

An oasis of tranquility.

5.0 of 5 bubblesReviewed Aug 9, 2024
Beautifully situated hotel, operated by highly courteous staff. Meals a delight! The Hotel lives up to its reputation.
Date of stay: August 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Reviews (3,458)
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Traveler rating
2,527
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Reviewed August 8, 2024

Hotel is located in a very scenic location overlooking the bay. Rooms are comfortable showing signs of wear in need of upgrade. Carpets & furnishing in public areas worn & dated need replaced. Staff seemed inexperienced and not attentive.

Room tip: Train staff properly and carry out some needed refurbishment
Date of stay: August 2024
  • Trip type: Traveled as a couple
    • Value
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Thank globaleq
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 8, 2024

Perfectly utilised location. Friendly, attentive staff. Fabulous room with breathtaking view. Unique golfing activity option. Cliff walk was a must. Food was delicious.

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Traveltooseldom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Claire Lynch, Guest Services / Front Office at Cliff House Hotel, responded to this reviewResponded August 9, 2024

Dear Traveltooseldom,

Thank you for having stayed and for taking the time to post a wonderful review!

Claire Lynch
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 6, 2024

Thank you very much for the thoughtful service throughout our stay. The highlight was definitely the sea dip by the cliff, which we really enjoyed. The food in the restaurant was perfect, and the view was wonderful. However, I have to point out that the bar and restaurant service felt somewhat disconnected from the accommodation service.

When we arrived at 14:10, we were informed that our room was not ready, which was perfectly fine. However, it would have been a nice gesture to offer complimentary tea or coffee to make guests feel more welcome while waiting, which wouldn't cost the hotel much. Instead, we guided ourselves to the balcony for a coffee. We waited literally 35 minutes for our coffee, while three other tables that arrived after us were served first. The waiter and waitress seemed very young and perhaps lacked experience. When the coffee was finally delivered, the waitress thanked us for our patience, which was a positive way to acknowledge the delay, although no formal apology was given. We were charged 20 euros for the four coffees that we waited so long for while waiting for the room to be ready. I didn’t make a complaint at the time as I didn’t want to spoil the trip.

Our room was not ready until 15:15, and with my elderly parents waiting around, I wasn't impressed. That said, the reception staff, Jane, was very nice and attentive. We really enjoyed the room, the decor, the comfortable bed, the view, and the generous complimentary minibar, which was indeed appreciated.

However, when we were in the restaurant and asked to order the same lemonade from the minibar, we were told that it was only complimentary for the accommodation and not available from the restaurant. There was also no fresh orange juice available to order, even though it is served at breakfast for free. We would have gladly paid €10 for each glass of lemonade. I wonder if the general manager would agree that the lemonade is only for the minibar and not for sale, and that fresh orange juice is only complimentary at breakfast and not available for €8 at dinner.

Honestly, I would have thought that staying guests would be looked after better than dine-in-only customers in the restaurant, but unfortunately, that was not the case. If these can be improved, the hotel would be perfect. I would definitely recommend offering complimentary tea or coffee for hotel guests whose rooms are not ready upon arrival.

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Mshahaha
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 3, 2024

Lovely Location. Good Staff. Nice Room but only one seat, so partner had to sit on bed
The Food is very very Poor for a 5 star hotel. Bad Pub Grub.
Grilled Prawns - were Rubber - served in a Mexican sauce which was vile..
Breakfast - Uncooked Bacon and staff afraid to return to Chef
Its not a 5 star Hotel - Threadbare carpet on stairs. Chipped gravy jug (unhygienic)
No Ice or lemon served with Water. No Salt or pepper on table
Manager in Bar seemed dis-interested.
Young lady on reception at check out was dis-interested in our feedback.
Keep your money for a 3 star elsewhere.

Date of stay: July 2024
  • Trip type: Traveled as a couple
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    • Rooms
    • Cleanliness
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Thank Mobile36330
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 28, 2024

Great views and great staff. Very enjoyable. Hotel has quirky layout and once you know your way around it has everything you need.

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank TourDeFoodX
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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