Woman working the front desk (FEB 20, 2021 afternoon) was the absolute worst experience I have ever had with any business. Rude the entire time. Made checking in extremely difficult. On top of her horrible attitude she was not wearing a face mask.

Well, I see that I am not alone in having issues with the staff at this hotel. I had a reservation so I could break up my 13 hour drive to San Diego and back.

When I got there I tried to check in and the girl at the desk (Priscilla) told me that I had to have a mask or she would not check me in. I explained that I had a medical condition and she said that without a mask, she would not check me in. I asked about my Wyndham Rewards points and she told me to call Wyndham. She told me that I had to leave the lobby to call because I did not have a mask.

I went outside and checked the Covid 19 FAQ's on Wyndham's website and in the middle of the section on Masks, there is an exemption for people with medical conditions.

I went back in to show "Priscilla" and she refused to read the Policy. She then asked for proof of my medical conditon and I told her that it is a Violation of Federal ADA law to ask for my medical information.

I asked to speak to the manager and Priscilla said that she was the manager.

Priscilla is a very rude person who is not Customer Service oriented and for a Manager, not aware of the Wyndham Policy on Mask Exemptions. She needs to be Trained or Fired.

We have stayed at this motel several times in the past 2 years. We like the location near the freeway and the convenience to shopping. We often use credit card reward points to pay and have not been disappointed. Michelle, the breakfast matron is efficient and helpful.