We spent 2 days in the hotel and although the crew sometimes tried to be professional they failed...but usually they did not even try it!
We arrived before noon and despite of the pre-confirmation of early check-in, it was not possible. Which is okay, emergency could happen but the attitude of the reception crew was unacceptable. When ww asked to get the paperwork done anyway (and get the room later) the answer was: "I prefer to do it later."
Excuse me!?! I really do not care what "you prefer", I'm the customer and I'm asking for a simple thing: fill out the papers and get the room later!
At the end she did it.
Moreover, the support of the crew was useless when we wanted to book an excursion. They had no one who could help but at least they called a rent-a-car and reserved a car for us.
We tried the spa... well, if you have never ever been in a spa then you might like it. Otherwise, do not waste 12 euro for it!
Breakfast: I think this was the worst! It's from 6:30 till 10 or so. We went there around 8am and even though the hotel was half full, the waitress said that they run out of bacon and potentially tomorrow there will be some. What??? So I should eat the egg today and the bacon tomorrow if I want bacon&eggs??? (There were no ham either...). Can someone explain to me how is possible that a 4 star hotel runs out from the basic elements of a breakfast?!?! And a top of that, they charge for the morning coffee - unless you drink the already prepared "airplane style" liquidy thing.
Room: Not cleaned up properly! We found an empty plastic bag under the curtain and a half full cookie roll behind the bed...potentially from the previous customers. Seriously??!!
Net-net: Be nice to yourself and just simply FORGET this place! You can do so much better for this amount of money!!!